SWAN – SOCITM
Regional Meeting
Dennis Betts &
Ron MacDonald
2
Content
 Introductions
 What is SWAN?
 Progress to Date
 Contract Structure
 Governance
 NSS SWAN Team
 Engagement Process
 SWAN Costs
 Potential Benefits
 Progress to date with Tranche 2 Customers / Local Authorities
3
Introduction
NHS National Services Scotland (NSS) - Information Technology
Dennis Betts
 IT Business Partner - Accelerated Shared Services Programme
(ASSP)
Ron MacDonald
 Head of National Infrastructure + Head of SWAN Service
4
What is SWAN?
The Scottish Wide Area Network (SWAN) will deliver a single, secure
public services communications network available for the use of any,
and potentially all, Public Sector Organisations within Scotland.
Catalogue
Services
Shared
Services
Bespoke
Services
Value
Added
Services
5
SWAN Architecture
External
Networks
Peering, Security
and
Shared Services
PSN
N3
Secure Gateway
DNS
NTP
RAS
Content Filtering
GLASGOW
Connectivity
JANET
Internet
SWAN
National MPLS
Core network
Secure Gateway
DNS
NTP
RAS
Content Filtering
EDINBURGH
SWAN
SWAN
Regional Network
Regional Network
Flexible Site
Connectivity
Flexible Site
Connectivity
6
Approach
Systems Integrator approach ….most appropriate supplier


BTW, BTO, VMB, VF and TTB all engaged

High-capacity core network, covering 6 key nodes across Scotland

A wide range of standard Catalogue services

20 bandwidth and 6 technology delivery options
Security options - IL0 and IL2 initially – IL3 to follow


PSN and ISO27001 compliance

SWAN Network Operations Centre in Scotland

Online Service Information Portal

Bespoke and Value Added Services
7
Catalogue Services

54 initial Connectivity Catalogue Items

Different performance characteristics and SLA based on technology

Bandwidths from 500k to 1Gb

Range of delivery technologies

ADSL2/ADSL2+

Bonded ADSL

Ethernet First Mile

Asymmetric EFM

Fibre-to-the-Cabinet

Wireless

Fibre

Resilient options

Internet

Point-to-point

User and site VPN
8
Shared Services



Third Party Gateways

Internet – 2 x 3Gb/s active/active (10Gb bearer)

Janet – 2 x 10Gb/s active/active

N3 – 2 x 1Gb/s

PSN – 2 x 100Mb/s
Shared Services

DNS (hosting and resolution)

NTP

Mail Relay (including AV, anti-spam)

Web filtering (IWF and URL)

Secure Gateways (internal and external)

Remote Access (per-user cost)

Network monitoring (Solarwinds Orion)

CPE management and support
Value Added Services
9
Progress to Date
Core Network and Shared Services established, tested and available for use
SWAN Programme - Site Transition Status
Site Transitions to SWAN Complete
Education Scotland
PFS
NHS Non-Cloud (N3)
NHS Non-Cloud (Non-N3)
NHS Cloud
440
3
0
8
0
429
Programme - Non Cloud Transition Status
Updated:
30 September 2014
Site Status
Total
EdS
PFS
NHS
Not Ordered
Order Placed & In Progress
Order On Hold
Site Ready for Transition (Awaiting Regional Network)
Site Ready for Transition (Regional Network Ready)
Transition to SWAN Complete
Total Sites
333
256
134
44
31
11
809
1
46
0
0
1
3
51
277
99
12
0
7
0
395
55
111
122
44
23
8
363
Transitions for PFN & West Lothian Council yet to start
10
SWAN Contract
14th February
2014
31st March
2020
Framework Call-Off
Period – 6 years
31st March
2023
Window for placing
Orders - 3 years
31st March
2026
Managed Exit - 3
years
• The Framework Agreement will continue until the last Call-Off
Contract has expired being a date no later than 31st March 2026
• No new Call-Off Contracts may be entered into after 31st March 2020
• Call-Off Customers are entitled to continue placing Orders until 31st
March 2023
• All Orders placed must expire on or before 31st March 2026
11
Contract Overview
Framework Agreement
Membership Agreement
Call-Off
Contract
Call-Off
Contract
Call-Off
Contract
Shared Services Call-Off Contract
Call-Off
Contract
12
Contracting Methods
Single Call-Off Customer
 Perform all obligations without support – may suite larger
organisations
 Direct contractual relationship between all parties
Establish a new Contractual Hub
 Perform OR share all obligations for the benefit of all Public Sector
Bodies (Service Recipients) within the Contractual Hub – may suite
groups of organisations with a commonality
 “Lead” organisation contractually responsible on behalf of Service
Recipients
Join a Pre-Existing Contractual Hub
 Join via a Change Control Note (CCN) to an pre-existing Call-Off
Contract
 May provide local administrative, operational and financial benefits
13
SWAN Governance
SWAN Programme Board
Chair = Anne Moises
Scottish Government CTO
SWAN Management Board
Chair = Robin Wright
SWAN Design Authority
SWAN User & Delivery Forum
Chair = TBA
Chair = TBA
14
NSS Role and Responsibilities
 Contracting Authority for the Shared Services
Call-off Contract and the Framework Agreement.
 Central Management service provider for SWAN
 Twenty Eight responsibilities
• Core NSS Services
• Detailed in the Membership Agreement
• Summary as follows
15
Core NSS Services
 Contract management
 Service Catalogue management
 Administration of SWAN Management Board, User
forum, and Design Authority
 Financial management and billing
 Service management
 Project management, including risk and issues log
 Architecture management
 Security management
 One to one meetings with Call-off Customers during
transition phase.
16
SWAN AUTHORITY TEAM
Andy Robertson
Director IT / Senior Supplier
Ian Tootill
Finance Support
Ron MacDonald
Head of SWAN
Service
Dennis Betts
SWAN IT Business
Partner
CLO / CMS
Legal Support
Ross Walker
Ian Cordner
Roddy Cameron
Colin Howarth
John Potts
SWAN Project
Manager
SWAN Service
Manager
SWAN Contract
Manager
SWAN Security
Manager
SWAN Technical &
Architectural Support
Project Support
Service Support
Technical &
Architectural Support
Full time
Resource
17
Customer Engagement Process
18
SWAN Costs
Capita
Amount
Catalogue
£ Variable
Shared Services
Increased based
on chosen SLA
Shared Services
Set-Up
£6.4m over
6 years
Transition Charge
£ Variable
NSS
Currently £404k
per annum
Contract
Management
20% of £404k
share or £1k min
Member Transition
Management
£2k
Legal Review
19
High Level Benefits
Market favourable circuit costs
 Each circuit competed via service integrator model & gain share
mechanism
Reduced Tranche 2 Customer WAN Procurement time & costs
Greater technical credibility:
 Improved bandwidth
 Full use of all access connection technology methods
 Greater network resilience, availability and security
 Increased presence in rural areas
Shared Services included as standard
Potential for further benefits through Value Added Services enabled
by SWAN e.g. collaborative environments & data sharing
20
Building the ROI for SWAN Connectivity Services
SWAN offers a range of benefits and it is important that you are
comparing like for like.
 SWAN – Benefits Realisation
• Capita will be happy work through this with each Tranche 2 Customer
• Andy Williamson has also produced a benefits realisation document that
will assist you in this process
 Shared Services
• Included in the service
 Value Proposition
• Zones
• Site Numbers = discounts
Value
Added
Services
SWAN Shared VRF
SWAN
Assured
Network
Optimisation
Policy Deliverables
Self Governance
Bandwidth
Uplifts
Simplified
Security
Managed
Service
OJEU Scope
Service
Information
Portal
Network
Management
Platform
Managed
CPE Router
Web
Filtering
 Supports PAN Public Sector Collaboration
Future
Price
Certainity
Remote
Access
Procurement
Cost
Internet
PSN Architectural
Patterns
PSN
Connectivity
Mail Relay
QoS Enabled
21
Tranche 2 customer engagements
22
Key messages
Sharing of data and information
It is more than connectivity
Discounts for all, as new customers join
23
Questions