multiconsult.no
Om forskningsaktiviteter og funn så langt
Workshop next 2014, Multiconsult Oslo
Svein Bjørberg
multiconsult.no
Agenda
• Literature review
• Definitions
• Oscar Model
• Determination of cases (selection criteria)
• Case study template
• Research assistance NTNU
• Student works
• Internal workshops
• Coming activities
2
multiconsult.no
PROJECT PHASES
I. Phase – Different characteristics, means and
cases, March 2015
II. Phase – In depth analysis, classification,
modelling, October /December 2015
III. Phase – Testing on cases/ March 2016
IV. Phase – End Report, March / June 2016
3
multiconsult.no
DIFFERENT PERSPECTIVES
WP2
ECONOMIC
ECONOMIC
INCENTIVES
SOCIAL
People and
Organization
KNOWLEDGE
ENVIRONMENTAL
CONTRACT
PHYSICAL
Space and
Infrastructure
PROCESSES AND
ASSURANCE
QUALITY
ORGANIZATION
OPERATION
SERVICES
CHARACTERISTICS
WP1
VALUE CREATION
4
multiconsult.no
DIFFERENT PERSPECTIVES – WP1
CHARACTERISTICS
VALUE CREATION
ECONOMIC
Life cycle costs (MOME), financial situation (interest), market,
rent costs, space efficiency, interaction of costs, green
accounting …
SOCIAL
People and
Organization
Usability, Esthetic and Architectural values, Location
characteristics, Indoor climate / Comfort, Culture values,
Logistics service support …
ENVIRONMENTAL
Renewable energy, Energy efficiency, Environment-friendly
materials, Waste management, Energy class …
PHYSICAL
Space and
Infrastructure
Technical condition (need for maintenance / technical
upgrading), Material quality, Adaptability (flexibility,
generality and elasticity), Architectural solutions, Sufficient
infrastructure, Accessibility, Space efficiency, Long term
solutions …
5
multiconsult.no
DIFFERENT PERSPECTIVES – WP2
VALUE CREATION
ECONOMIC
INCENTIVES
Good planner and good management, Changing regulation,
New demands from society, Social awareness, User
satisfaction, Communication ability, Creating value with
society /user…
KNOWLEDGE
Contract process with dialogue, Contract division, Selection
and award criteria, Contracting plan, Clear tasks and
definitions, Allocation of responsibility and risks…
CONTRACT
Process management ability, Political support, User
participation, Using value metrics, Performance
requirements for each phase, Mechanisms and procedures
for ex-ante and ex-post evaluations…
PROCESSES AND
ASSURANCE
QUALITY
ORGANIZATION
OPERATION
SERVICES
Environmental funds, Financial supports for testing new
trends, Branding, Rewarding, Cost productivity orientation,
Changing the energy consumption, Tax reduction…
6
multiconsult.no
HUMAN RESOURCES
PROJECT
PARTICIPANTS
• ACTIVITIES
• DEFINITIONS
• WORKSHOPS
• DEVELOPING THE TEMPLATES
NTNU, HiOA
U KARLSRUHE
EFL, ESLG
STUDENTS
B
• LITERATURE REVIEW
• SURVEY
• MASTER THESIS
C
• CASE STUDY 1
• CASE STUDY 2
•…
• TESTING THE FINAL MODELS
A
EXPERTS
7
multiconsult.no
ACTIVITIES
Theoretical & Practical
background
Survey
Case studies
Literature Review
Interviews
(scientific papers, evidence
based documents…)
8
multiconsult.no
DIFFERENT STAKEHOLDERS (Ulike interessenter)
OWNER
(Eier)
PUBLIC
(Offentlige)
PRIVATE
(Private)
PLANNERS /
DESIGNERS
(Planleggere/
Designere)
CONTRACTORS
(Entreprenører og
leverandører)
FM PROVIDERS
(FM- Lev.)
USER (Brukere)
SOCIETY
(Samfunnet)
CONSTRUCTION
COMPANIES
(Entreprenører)
SERVICE
COMPANIES
(FM-leverandører)
EMPLOYEE
(Ansatte)
BUILDING
AUTHORITIES
(Planmyndighetene)
LANDSCAPE ARCHITECTS
(Landskapsarkitekter)
SUB CONTRACTOR
(Underentreprenører)
SINGLE PURPOSE
COMPANIES
(Leverandører av
enkelttjenester)
CLIENT
(Kunder)
PUBLIC
AUTHORITIES
(Politiske
myndigheter)
CONSULTANTS
(Rådgivere)
SUPPLIERS
(Leverandører)
VISITORS
(Besøkende)
THE NORWEGIAN
LABOUR INSPECTION
AUTHORITY
(Arbeidstilsynet)
ARCHITECTS
(Arkitekt)
URBAN DESIGNER
(Byutviklere)
PATIENT
(Pasient)
INTERIOR ARCHITECTS/
WORK PLACE DESIGNERS
(Interiørarkitekt/
arbeidsplassutforming)
STUDENT
(Student/ Elever)
TENANT (Leietaker)
…
…
…
…
…
…
9
multiconsult.no
Literature study
10
multiconsult.no
Example ValPro
11
multiconsult.no
Definitions (extraction from literature study)
12
multiconsult.no
Literature study
13
multiconsult.no
Norwegian definitions
14
multiconsult.no
Oscar Model – Basic Mind Map
Value for
user and owner
Value contribution
Planners, architects, consultants, contractors, deliveries, facility management, service providers
15
multiconsult.no
Oscar Model - Value creation model
.
CHARACTERISTICS
(WP1 - Early phase planning)
STRATEGY MEANS
(WP2)
D
C
O
ECONOMIC
INCENTIVES
SOCIAL (People and
Organization)
EPP
ENVIRONMENTAL
D
C
O
KNOWLEDGE
EPP
C
O
PROCESSES AND
QUALITY ASSURANCE
EPP
D
C
O
USER
PHYSICAL (Space
Infrastructure)
D
Maximizing value for owner and
user over time
EPP
OWNER
CONTRACT
ECONOMIC
WP3 – TOOLS AND
METHODS
16
multiconsult.no
Case to typer
1. Case vi høster erfaringer fra (dokumentsstudier, intervjuer,
befaringer)
1. Erfaringer: case som er «i front» innen enkelte områder, eller
motsatt – der man kan lære av feil/manglende måloppnåelse etc.
2. Case vi aktivt tar en rolle i og følger, evt. påvirker
gjennomføringen av (typisk pågående prosjekt der partnerne
er involvert)
1.
Følge-case: krever gjerne mer ressurser og må følge prosjektet over tid.
Dette bør være case partnerne selv er aktive deltakere i, slik at
forskningsarbeidet kan inngå som en naturlig del av daglige oppgaver –
og være et positivt bidrag for partner og prosjektet. Tenk vinn-vinn!
17
multiconsult.no
Determination of cases (selection criteria)
18
multiconsult.no
Determination of cases (selection criteria)
19
multiconsult.no
Templates
• Case study template
• Questionnaire
- http://goo.gl/forms/nxkgzd4KoD
20
multiconsult.no
21
multiconsult.no
Questionnaire
22
multiconsult.no
Project
partners
•
•
•
•
Topic 1
Topic 2
Topic 3
…
WG3
• Topic 1
• Topic 2
• Topic 3
• Topic 4
• Topic 5
•…
WG2
WG1
Student work
•
•
•
•
Topic 1
Topic 2
Topic 3
…
23
multiconsult.no
STUDENT WORK
UNIVERSITY
FACULTY
STUDENT NAME
SUPERVISOR NAME
Other Research Funds
NTNU
Norway
QIDI JIANG
Marit Støre Valen
Svein Bjørberg
NTNU – Research assistance for the period (one semester)
Master thesis – to be defined
SURVEY (October – December)
1. Phase – Preparing the Survey out of Case study
template
2. Phase – Distributing it and collecting the results
3. Phase – Evaluating the results
24
multiconsult.no
STUDENT WORK
UNIVERSITY
FACULTY
STUDENT NAME
SUPERVISOR NAME
THEME – master and doctoral thesis
NTNU
Norway
AMIN HADDADI
Olav Torp
Anne Kathrine Larsen
Value analysis and value management
ESLG
Kosovo
BESNIK VRELLA
Svein Bjørberg
Service Level Agreement – a tool to ensure the quality of FM
delivery
VETIOLA RECICA
Antje Junghans
How is the Integrated FM role practiced among public an private
owners
ALBANA GJONBALAJ
Marit Støre Valen
Condition analyses and other KPIs as strategic basis for decision
making
EFL
Slovenia
IRENA VRTARIC
Alenka Temeljotov
Salaj, Svein Bjørberg
Green PPP model for the delivery of education infrastructure in
Norway and Slovenia by incorporating international experiences
NTNU
2-3 Master thesis
To be defined
25
multiconsult.no
Workshops
• Partner group
- WS1 20th of February
- WS2 17th of June
- WS3 31st of October
• Internal (smaller groups)
- WSI1 24th of September (KS, ØMF, UiA, MC)
- WSI2 29th of October (MC departments)
• Meetings
- Different meetings with possible new partners
26
multiconsult.no
Coming activities
• Testing and improving templates
- Next week: internal by MC and NTNU
• Interviews and Survey, collecting information
- Case study
 Partners (use your employees and partners in the case!!)
» MC gives instructions on how to do
- Questionnaire
 Trondheim area
 “all over” through organizations (RIF, NBEF +++)
• Conference
- 28th of November: Invited conference from breakfast to lunch
27
multiconsult.no
Takk for innspill fra dere, og takk for meg
ICEconsult
Hospitalitet
NN Eiendomsutvikler
28