DEALING WITH CONFRONTATION
DEALING WITH CONFRONTATION
DEALING WITH CONFRONTATION
Work On Creating A Rapport
Introduce Yourself To The Coaches
Before The Game Begins
DEALING WITH CONFRONTATION
When dealing with emotional
coaches remember to:
Be in control and speak
in a calm, easy voice
DEALING WITH CONFRONTATION
Maintain positive body language and keep space
between you and the Coach/Player
DEALING WITH CONFRONTATION
Make eye contact with the coach/player
when the situation allows
DEALING WITH CONFRONTATION
Answer questions not
Statements
3 Seconds
That is a Travel
That is a Hold
DEALING WITH CONFRONTATION
Be a responder
not an Initiator
DEALING WITH CONFRONTATION
Deal with the Behaviour
before answering any
Questions
DEALING WITH CONFRONTATION
Roadblocks to Communication
Ordering
Directing
Commanding
Yelling
DEALING WITH CONFRONTATION
Roadblocks to Communication
“If you do that again
I’ll T YOU UP”
Warning, Threatening
DEALING WITH CONFRONTATION
Tips to being a good listener
Do not Interrupt
Try to be Relaxed
Keep good Eye Contact
DEALING WITH CONFRONTATION
A coach knows the tone of the response even before you start
speaking by observing your body language. Sometimes we lose
them before we even say a word.
DEALING WITH CONFRONTATION
If you make a face, raise your hands in defense or scowl, you’ve
probably lost them already. Watch how you talk with your hands
and don’t let a coach use his hands to talk to you.
DEALING WITH CONFRONTATION
When a person talks with his hands it appears there is more going on than a
simple discussion about a simple play. If you see a coach waving his hands,
simply ask him to put his hands down before you are ready to listen to his
message.
DEALING WITH CONFRONTATION
Tips to being a Good Listener
Avoid the conflict (Don’t create it)
Address the problem only (No emotions)
Don’t be Defensive, or try to justify your Actions
DEALING WITH CONFRONTATION
Officiating is not about the referee being the only
Winner……….
Nor is it about the referee being the only Loser,
A balance between the TWO Extremes
needs to be Achieved
You do not always have to get
in the Last Word
DEALING WITH CONFRONTATION
Answers to Coaches
“Okay Coach I hear you”
“From my angle that is how I saw it”
“I will watch for that”
It will not help matters if you tell
the coach that it is not happening
DEALING WITH CONFRONTATION
Answers to Coaches
Some Other Phrases That Can Be Used Are
“I see your point”
“You have a good point”
“I’ve heard you”
“That’s possible”
By listening first and then responding to
what they said, there may be some
closure after your words
DEALING WITH CONFRONTATION
Answers to Coaches
If a coach is yelling or shouting at you tell the coach you would be
glad to talk to him but he has to lower his or her voice and then you
can address the issue.
DEALING WITH CONFRONTATION
Remember, 90% of conflict occurs not
with what was said but by the
TONE it was said in!
DEALING WITH CONFRONTATION
MAKE THIS THE SEASON WERE YOU TAKE
YOUR GAME MANAGEMENT TO A NEW LEVEL