VoIP Training 2010
RMIT STAFF
13 April 2015
Introduction
• VoIP trainer
• Session time
• Training room
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Topics and range
In this session you will learn the following
• Navigate the 1140E VoIP
• Transfer a call
• Use it basic features of the
phone
• Autodialing
• Make a call
• Answer a call
• Handsfree
• Hold
• Mute
RMIT University
• Volume control
• Call forward
• Personal directory
• Voicemail
• Online documentation
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Figure 1.0
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Making a call
There are several ways of making a call.
• Pick up the handset
– Dial extension number
– Dial 0 for external number
– Dial 9 for the operator
• Press the Handsfree key on the bottom left hand corner
– Handsfree key lights up RED
– Dial the number
• Press the Line key
• Press Goodbye key or replace handset to end a call
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Make a call
1. Lift the Handset to make a call
2. Dial number
1. For external dial 0
2. Dial 9 for the operator
3. Press Goodbye key or replace
handset to end call
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Make a call - Handsfree
1. Press the Handsfree key,
this will light up RED
2. Dial number
Users can talk hands free or
pick up handset for private
conversation
3. Press Goodbye key or
replace handset to end call
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Make a call - Line key
1. Press the Line key
2. Dial the number
3. Press Goodbye key to end
call or hang up the handset
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Hold function
Put a caller on hold
1. Press the Hold key while
connected to the caller
2. Press the line key to retrieve
call
1
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Mute key
1. Press the Mute key
(flashing red light show the
microphone is disable)
2. Press Mute key to enable
the microphone
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Redial
1. Press the Line key twice
or
2. Lift handset and press Line
key once
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Toggle - 2nd line key
The 2nd Line key is used
when you are on the phone
and you want to make
another call.
1. Press the 2nd Line key to
make another call while the
other person on hold
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Transfer a call
1. Press the Trans soft key,
while connected to the
called
2. Dial the number
3. Announce the call
4. Then press Trans soft key
again to complete the
transfer
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Volume control
1. Press volume+ key to
increase volume when the
handset is ringing
2. Press volume- key to
decrease volume when
handset is ringing
Volume control
handset/handsfree
3. Press volume+ key to
increase volume when the
handset is off the hook
4. Press volume- key to
decrease volume when the
handset is off the hook
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Call forward
1. Press Forward soft key
2. Dial internal extension
(50852 to forward to
voicemail)
3. Press Forward soft key to
confirm setting
4. Press Forward soft key to
cancel.
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Personal directory
1. Press Directory key
(stores 100 entries)
2. Use Navigation keys to
highlight Personal
Directory
3. Press Select or Enter.
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Voicemail
Logging into voicemail from
your extension
1. Press Line key
2. Press Msg-Inbox key or dial
the internal voicemail access
number 50852
3. Enter your password and
Press # key
Note: Default password is
12 + Extension
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Voicemail
Logging into voicemail
from any extension
1. Press Line key
2. Press Msg-Inbox key
3. Enter your mailbox number
(extension number)
4. Press # key
5. Enter password
6. Press # key
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Voicemail
Logging into voicemail
from an external telephone
1. Dial the external voicemail access
number 99250852
2. Enter mailbox number (extension
number)
3. Press # key
4. Enter password
5. Press # key
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Further training
• What can you do to make your job easier?
• Take advantage of the many FREE training courses available
to you!
–Blackboard
–PeopleSoft
–SAP
–Excel
–SkillPort
–Groupwise
• And lots more! Go to our web site to learn more:
www.rmit.edu.au/its/training
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