2014 Employee Engagement
Survey
Judith Wong
September 17, 2014
1
2014 Employee Engagement Survey
Survey Dates: October 6 – 24
Administered by:
•
Press Ganey – formerly Morehead Associates
•
UCLA Health Human Resources
• Lubbe
Levin, PhD Associate Vice Chancellor Campus Human
Resources and UCLA Health Interim Chief Human Resources
Officer
• Robin
Ludewig, Director, HR Planning, Talent Acquisition and
Training & Development
• Judith
Wong, HR Training & Organizational Development
2
2014 Employee Engagement Survey
• Who is being surveyed:
• All
RR & SM Hospital Staff
• RNPH
• Clinic
patient care-related staff
Staff – all FPG & DGSOM patient care-related clinic staff
• Who is not being asked to participate:
• Academics:
• Residents,
Faculty MDs
Researchers/PostDocs, Students
• Clinics
joining UCLA Health in last 4 months
• Admin
Float Pool staff
3
2014 Employee Engagement Survey
U Matter Theme
• Online
Survey – Wilshire Center HR Computers available
• Survey
accessible on any computer with Internet access
• 250
hard copy surveys (English & Spanish) available for those
without computer access (EVS & Nutrition)
47 multiple choice + 2 open-ended questions (includes 9 Culture
of Safety and 12 magnet questions)
Core survey takes ~15 minutes
19 additional Nursing Magnet questions – for RN’s in direct
patient care 50% or more time
4
Employee Engagement Survey
Employee Opinion Surveys were conducted in:
2006, 2007, 2009 and 2010
• Morehead
Associates - 2006 and 2010
• Press-Ganey
• Benefit
• UCLA
acquired Morehead Associates in Dec 2012
of National Benchmarks
Health past survey results
• Comparisons
of Patient Satisfaction and Employee Engagement
Engaged Employees  Greater Patient Satisfaction
5
2014 Employee Engagement Survey
INDIVIDUAL E-MAIL INVITATION TO PARTICIPATE
• Invitations
will be sent on Monday,10/6 with reminders each Monday
during the survey
PASSWORDS will be used for the first time:
(2-digit birth day +2-digit birth year + 9-digit ID)
• Survey
results automatically associated with reporting area as
shown in EDB or from recent requests
• Survey
• Press
allows only one completion per invited staff member
Ganey Help Desk on point to assist with survey access
6
2014 Employee Engagement Survey
All Responses are Confidential and Anonymous
• Important
to emphasize that all results go directly to Press
Ganey in Charlotte, NC
• No
one from UCLA Health will ever see anyone’s individual
responses
• Survey
Reports generated for areas with 5 or more responses
• Less
than 5 responses will be rolled up to the next level in the
hierarchy
7
Survey Incentives
• 10 iPad Minis raffled weekly
• Complete
survey early to be eligible to win each week
• First 20 areas to reach 100% completion will receive a
Staff Lunch Party
• U Matter stickers will be distributed by Directors,
Managers & HR to remind staff to complete the survey
and to underscore the value of staff opinions
8
2014 Employee Engagement Survey
Survey Results
• UCLA
Health Senior Leadership receive results and overall
analysis early December
• Organizational
Results presented in January
• Supervisors
with 5 or more responses will receive password
access to view their unit results in January
• All
managers will be asked to attend training and submit an
Action Plan for their work unit(s) as required for the 2015
CEMRP
9
2014 Employee Engagement Survey
Survey Follow-up Support
Training Classes available beginning January:
• Online
Results Navigation
• Interpreting
• Sharing
• Action
Results
Survey Results with Your Team
Planning Tools & Process
10
2014 Employee Engagement Survey
Why you should encourage participation:
• The
voice of our employees is valued at UCLA Health
• Survey
participation and results are an important step in our
Nursing Magnet journey
• Participation
• 30
rate is a factor for the 2015 CEMRP
survey respondents will be new owners of iPad Minis
• UCLA
Health strives to:
• Provide
• Be
the best patient care and experience
an Employer of Choice
11
2014 Employee Engagement Survey
Questions?
12