Main Event Management Corporation
©Copyright Main Event Management Corporation. All Rights Reserved.
Desk Manual Program
What is the Desk Manual Program?
Description
A methodology for
developing and maintaining
job documentation by
individual job holders
Objective
To create more effective and
efficient operating results
through the use of detailed
job documentation
Main Event Management Corporation
Copyright Main Event Management Corporation. All Rights Reserved.
Desk Manual Program
Desk Manual Program – The Test:
Is the job documentation sufficient to allow a
qualified successor to perform the job with minimal
training and supervisory involvement?
A properly executed Desk Manual will meet this test.
Main Event Management Corporation
Copyright Main Event Management Corporation. All Rights Reserved.
Desk Manual Program
What are the Characteristics of the Desk Manual?
Standardized
The DMP includes forms and
procedures that are uniform
throughout the entire organization.
Standardization facilitates training,
use, control and evaluation.
Instructional & Task-Oriented
Desk Manual documentation is
instructional in focus. Documentation
is on a task level basis because this is
how work is performed. It is designed
to help a successor quickly take over
the job.
Main Event Management Corporation
Copyright Main Event Management Corporation. All Rights Reserved.
Desk Manual Program
What are the Characteristics of the Desk Manual?
Personalized
Each job holder is responsible for
developing the Desk Manual specific for that
job. This helps to ensure that tasks are
written from the perspective of someone
who does the job.
Your job…
your Desk Manual
Incremental
Desk Manuals are developed incrementally.
The recommended approach is 15 minutes
a day. Desk manual documentation is not
be be considered a nice-to-do or a rainy
day project!
Only 15
minutes
a day!
Main Event Management Corporation
Copyright Main Event Management Corporation. All Rights Reserved.
Desk Manual Program
DMP Benefits
Improved Delegation
The DMP helps to define what is to be done, how
it is to be done and communicates priorities.
Reduced Training
Cost & Time
The DMP reduces training
cost and duration by
offering job-specific
training and eliminating
trial and error learning.
Reduced Turnover
Problems
The DMP ensures
continuity of operations in
turnover situations and
prevents employees from
becoming indispensable.
Best Practices and Increased Productivity
DMP documentation captures best practices and
eliminates costly efforts to reinvent the wheel.
Main Event Management Corporation
Copyright 2009 Main Event Management Corporation. All Rights Reserved.
Desk Manual Program
How is a Desk Manual developed?
JOB
Steps
Index of Tasks
List of all tasks
related to a job
Task Fact Sheet
Quick reference,
a brief overview
of the task
Task Instructions
Step-by-step
instructions for
performing a task
Task 1
Task 2
Task 3
Task 4
Task 5
A
A
A
A
A
B
B
B
B
B
Development is
incremental.
Recommended
time
commitment
15 minutes/day
End deliverable for each Job Holder:
Desk Manual and Online Job Documentation
Main Event Management Corporation
Copyright 2009 Main Event Management Corporation. All Rights Reserved.
Desk Manual Program
For more information regarding Desk Manual Program
implementation at your organization, contact:
Main Event Management Corporation
info@maineventmanagement.com
(713) 831-8605
Main Event Management Corporation
Copyright 2009 Main Event Management Corporation. All Rights Reserved.