Web Portal - RazorLine

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USING

RAZORLINE’S

WEB PORTAL

LOGIN

• Enter the Web Portal URL: http://webportal.razorline.com

• Enter your 10-digit phone number into the Phone

Number field.

• Enter your Web Portal password into the Password field. Your password will be assigned to you by

Razorline.

• Click OK.

DIRECTORY

• Personal Directory – Set up by user

• Corporate Directory – Set up by Razorline

PERSONAL DIRECTORY

• Can add all of your contact numbers and

Email address (if an Email address is saved in Web portal, you can start an

Email for that contact using Web portal

• Can import contacts from Outlook

• Can Click-to-Call contacts

CORPORATE DIRECTORY

• Lists all phone numbers for company phone system

• Is automatically entered by Razorline

• Can Click-to-Call users’ voicemail directly

CORPORATE DIRECTORY

VOICE MAIL

VOICE MAIL

• Inbox

– Lists voicemail with number/time received/length

– Can listen to your voicemail (Internet Explorer

Browser only w/ Active X controls installed

– Can forward to another voicemail box on system

– Can forward to Email

– Can save voicemail

– Can delete voicemail

VOICE MAIL

• Saved

– Can view saved messages

– Listening

– Forwarding

– Deleting

• Paging

– Users can be notified on their cell phone, pager, or

Email, that a voicemail message awaits them

– Phone number entered for notification must be 10 digits

VOICE MAIL

• Distribution Groups

– Create a distribution group for voicemail forwarding

• Password

– Change your voicemail password

• Options

( Unified Message Setup is Here )

– Forwarding your voicemail messages to your Email

• Will require voicemail player or intervention from Razorline technical support to setup voicemail to be listened to by standard windows media player

CALL MANAGEMENT

CALL MANAGEMENT

• Logs: Shows last 100 in/out bound calls

Date & Time/Caller ID/Length of call

– Can be added to Call Screening

– Can be added to Personal Directory

CALL MANAGEMENT: Find mefollow me

FIND-ME, FOLLOW-ME

• After a pre-determined number of rings, if no answer, the system will call up to five other numbers

• Caller will hear “Please wait while we try to locate your party.”

• Can call numbers sequentially or simultaneously

• If you choose not to take the call, the caller is sent back to office voicemail.

CALL MANAGEMENT – Call

Treatment

CALL TREATMENT

• Call Treatment

– Set up call treatment (Disabled, Find me,

Forward to Number, Forward when Busy/No

Answer) by clicking the “Function” button

– Click the “Advanced” button to set a specific

Time of Day at which you desire the call treatment

– The “Action” tab will indicate the current call treatment setting

CALL TREATMENT

VOICE ASSISTANT

• Launched when using click to call features in Webportal

– Phone - listen to voicemail, turn on/off DND, pickup ringing call, forward to…

– Call - Make a new call

– Options – Call later list, forward list, update speed dial button

– Help

WebPortal Help

Click the Help Icon for an Online Help System

Logout

Click the Logout Icon to log out of Web Portal

QUESTIONS?

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