Behavior Based Safety Methods of Positive Influence, An Attitude Change Col Bob Diduch, National Safety Officer Mr. Chris Hamm, CAP-USAF Director of Safety Mr. Frank Jirik, NHQ Safety AF Academy Grad Alaskan Grown Alaskan Grown Alaska Flown UH-60L ESSS Highly Informative So No Sleeping Safety Leadership Leaders should have an effective safety program that: • • • • • • • • • • Puts the member in control of safety Addresses the cause of most mishaps Goes beyond common sense Focuses evaluation on the right numbers Increases personal responsibility for safety Builds positive attitudes Increases involvement and creativity Facilitates teamwork Teaches and promotes process thinking Shifts safety from priority to value Puts the Member in Control of Safety Lets you (CAP members) make decisions • Doesn’t have unnecessary barriers • Makes you feel like you can make a difference • A work smarter vs. work harder approach • Puts you in control of keeping yourself safe, your friends safe, and your fellow CAP team members safe. Work Smarter Not Harder Addresses the Causes of Most Mishaps Focuses on at-risk behaviors • Helps improve attitudes, encourages and supports • Focuses on behavior in a caring way • Doesn’t force behavior changes • With this approach it will help our members improve their safe behaviors because they choose to. In a caring way, we all become safety coaches. Innovation Goes Beyond Common Sense What common sense is to one, is unknown to another, biased • We hear what we want to hear, but behavior is action based • It avoids feelings, attitudes, or common sense • It’s about program integration and creating “habits” • When you see behavior you can influence behavior directly. CAP’s practices work because they are based on history and statistics, not because they sounded good. • Is Common Sense Common? Is Common Sense Common? Is Common Sense Common? Focuses Evaluation on the Right Numbers Keeps focus on processes in your unit • Leaves the number crunching at the top level • You can control behaviors • You can concentrate on what YOU do for safety • Have you ever played a sport and watched the scoreboard the whole time? Let’s take a look! Safety of our Members As of: 7 June 2010 National Statistics FY08 FY09 FY10 • A/C Accidents* A/C Incidents A/C Repair Costs 2.84 79.55 $685k 3.57 82.13 $785k 3.8 66.43 $156k • Vehicle Accident Rate** 0 .18 0 • Vehicle Incidents 3.96 3.79 7.16 • Bodily Inj. Accident Rate** 3.59 1.8 .79 • Bodily Injury Incidents 6.79 9.2 47.6 • Fatalities 2 1 0 • • * National Aircraft Accident and Incident rates per/100,000 flying hours **Rates calculated per/10,000 members Safety of our Members National Statistics FY11 Final A/C Accidents¹ A/C Incidents¹ A/C Repair Costs³ Vehicle Accident Rate² Vehicle Incidents² Bodily Inj. Accident Rate² Bodily Injury Incidents² Fatalities As of: 30 Sep 2011 FY10 FY11 Goal FY11 Final 1.78 40.96 $261k 1.78 42.74 $261k .98 25.51 $190k 0 0 .16 3.73 2.91 1.15 .59 .32 12.46 13.6 7.61 3.44 0 0 0 ¹ National Aircraft Accident and Incident rates per/100,000 flying hours ² Rates calculated per/10,000 members ³ Includes $138K charge for one aircraft mishap, one a/c hull loss due to improper tie-down ropes pending. Safety of our Members As of: 03 May 2012 National Statistics FY12 FY11 FY12 Goals A/C Accidents¹ A/C Incidents¹ A/C Repair Costs³ Vehicle Accident Rate² Vehicle Incidents² 2.91 2.90 0.56 Bodily Inj. Accident Rate² .32 .32 .28 Bodily Injury Incidents² 7.61 7.6 3.92 Fatalities 0 0 0 .98 25.51 $190k .98 32.00 $143k .16 0 FY12 2.82* 16.94 $48k .28** ¹ National Aircraft Accident and Incident rates per/100,000 flying hours ² Rates calculated per/10,000 members ³ Pending FY12 Consolidation *Aircraft Accident -NTSB Final - Mechanical / 2 Under FAA Review **Vehicle Accident – Pending nd Does it have an R.P.M. Limiter? Increases Personal Responsibility for Safety Accountability vs. Responsibility • You can be held accountable for something, but not feel responsible • Do you feel better when you want to do it? • Can we hold everyone accountable for everything they do? • If you feel empowered to make decisions and to get involved in an improvement process, you will feel responsible. Responsible people become the leaders of themselves and are totally committed to achieving a solid safety culture. Builds Positive Attitudes Builds a “Want To” attitude vs. a “Have To” attitude • Adult-Child Conversations, the “gotcha” game • If safety appears to be a “gotcha” game, it promotes negativity • Focus on rewards and positive feedback • When you are given positive recognition for successes or efforts you feel good about yourself and what you have done. You’ll feel more responsible and go beyond the call of duty to improve safety performance. Want to Attitude? Increases Involvement and Creativity • All accidents are preventable! How does that make you feel? • Accident implies “chance occurrence” • The statement implies we know enough to avoid them and could make you reluctant to admit you were injured or had a close call • Never lose sight that we don’t want ANYONE to get hurt, EVER You can identify at-risk behaviors. Your promotion of behavior based safety provides methods for making this happen. Our safety program requires top-down support, from you the formal leader, that encourages bottom-up involvement. Facilitates Teamwork • Teamwork means everyone helps each other, always “COACH”-ing C – Care • O – Observe • A – Analyze C – Communicate • H – Help • • • Safety base coaching helps decrease at-risk behaviors, builds trust, and an interdependent mindset – the team thinking needed for a culture of safe habits. Teams need to take credit for all results, regardless of outcome. Teamwork Teaches and Promotes Process Thinking Everything we do is done by process or steps System thinkers understand the link between behavior and attitude • A small change in behavior can result in a beneficial change in attitude • Eventually it results in total commitment • • System thinkers take a broad and long term perspective look. They look beyond immediate pay-off, taking the easy road, speeding through tasks, or taking short-cuts. They understand the benefits of the bigger payoff in the future. Shifts Safety from Priority to Value Safety is our PRIORITY! “YAAAAY!” ..until human nature kicks in. (Late schedules, weather, etc) • CAP’s vision for safety should be: Safety becomes linked to every priority in our mission, or wherever we find ourselves - even in your own yard. • Safety by Example. When you demonstrate a safe way of doing something you may not see visible benefits today, but later, on some occasion, for someone, the lesson will be big. A mishap will be prevented. Do you want to set this example? Or this example? Questions? Safety is a HABIT that only YOU can positively control! Thank you!