Unstructured
Supplementary
Service Data

USSD SERVICE
• Unstructured Supplementary Service Data (USSD) is a technology that makes communication interactive and easy to use
• Can be accessed from any simple GSM mobile phone, with no special application requirements on the handset
• The user is asked to choose between various options provided
• The progress of one session into the next depends on the user's response
• The connection remains open, allowing a two-way exchange of a sequence of data

Things to Note before using USSD :
• This is a Toll free service, i.e. you will not be charged (pay) for this service.
• Works currently only on AIRTEL/ IDEA / TATA / BSNL / VODA PHONE GSM
SIM ( prepaid or Post paid)
• There is a time limit of 30 seconds for sending each response where each session time for updating service delivery data of individual beneficiary is
3 minutes. However users as per their competency can update more than
1 beneficiary record within the prescribed time limit.
• If response is not received in 30 seconds the USSD session will be disconnected.
• Currently supports HINDI & ENGLISH language, but this is dependent of Mobile Phone language support.

Protocol for using USSD
Step 1: Saving of USSD Dial Code (One time activity):
Save USSD code number (*491*101# for English and *491*102# for Hindi) in mobile contact list.
Step 2 Centre verification & Locking (One time activity):
User firstly verify their name and centre location through by centre verification again to lock it. This is one time activity but mandatory for updating of service delivery records of beneficiary by Users/ ANM .
Step 3 Ready in hand (Regular activity):
ANM/ Users be handy with work plan, pen or pencil side by hand as session is of 3 minutes duration & every reply need to be given in 30 seconds .
Step 4 Data updation (Regular activity):
Keep in mind following essential parameters during data updating
Year of registration of beneficiary, Last five digits of MCTS ID of beneficiary
(allotted to ANM), USSD Codes of each service delivered to beneficiary ,
Reply time of 30 seconds & session time of 3 minutes

Roles & Responsibilities of Field Staff.
ASHA:
 Identification of beneficiary.
 Facilitates ANM in providing of timely due services to beneficiary.
 Promote beneficiary for availing timely due services.
ANM:
 Verify the work plan / services due list.
 Timely providing of due services to beneficiary as per due list / work plan
 Maintaining of MCTS / Integrated RCH register.
 Update service delivery records by using USSD.
Block M & E officer/ Data Officer:
 Ensure timely delivery of work plan to ANM.
 Ensure universal registration and timely data updation as per the services delivered to beneficiary by ANM.
 Provide training to ANM on USSD and guide them to ensure real time data updates of their sub centre.
 Facilitate BMO in MCTS & RCH implementation progress review and addressing challenges. Review should be taken by using MCTS generated report.

For ENGLISH dial
*491*101#
For HINDI dial
*491*102#
TOLL FREE NUMBER FOR USSD TECHNICAL ASSITANCE 1800 11 2489

CHECK IF
YOU ARE
NOT
SUBSCRIBED
WITH NIC
USSD
SERVICE
IF NOT SUSCRIBED
THEN

CHECK IF
YOUR NOT
REGISTERED
WITH MCTS
Database
IF NOT SUSCRIBED
THEN

IF YOU ARE
SUBSCRIBED
WITH NIC
USSD
SERVICE & also registered in
MCTS
Database
IF SUSCRIBED
THEN

CENTER
VERIFICATION
Select Option
1.
Then press
Send

IF Your Details are Correct
Select Option
1. Yes
Press Send
OR
IF Your Details are NOT correct
Select option
2.No
Press Send

IF You
Select Option
1. Yes
Press Send

IF You
Select Option
1. Yes
Press Send

IF You
Select Option
2. NO
Press Send

IF You
Select Option
2. NO

RESET option 1.

RESET

LOCK Your
Verification option 2.
IF SUSCRIBED
THEN

LOCK Your
Verification-
Once your have locked your verification status , you cannot reset it again
IF SUSCRIBED
THEN

ONCE you have “LOCKED YOUR
VERIFCATION” only then you can start “DATA UPDATION”
KEEP MOTHER ID/CHILD ID along with their service given & Date
Ready for entry

Data Updation
Option 2.
IF SUSCRIBED
THEN

Data Updation
Choose
Press 1 for
Pregnant
Women
Press 2 for Child
IF SUSCRIBED
THEN

Data Updation
If you Choose
Press 1 for
Pregnant
Women
IF SUSCRIBED
THEN

Data Updation
If you Choose
Press 1 for current financial Year
Press 2 for last financial year
IF SUSCRIBED
THEN

Data Updation
Mother
UPDATION
Enter the last 5 digits of
Mother ID
IF SUSCRIBED
THEN

Data Updation
Mother
UPDATION
Enter SERVICE
ID
IF SUSCRIBED
THEN

Data Updation
Mother
UPDATION
Select Date on which service was provided
1.TODAY
2.Yesterday
3.
Day Before yesterday
IF SUSCRIBED
THEN

Data Updation
MOTHER
UPDATION
FINAL SCREEN
IF SUSCRIBED
THEN

Data Updation
MOTHER
UPDATION
Choose
Press 1 to continue entering service details of same mother id.
Press 2 for Exit
IF SUSCRIBED
THEN

If you press “Continue” then you can do the entry of more services of same mother in the next screen.

Data Updation
MOTHER
UPDATION
Option 1
Continue
IF SUSCRIBED
THEN

Data Updation
Mother
UPDATION
Option 2 Exit
IF SUSCRIBED
THEN

DIAL AGAIN
*491*101# and select
Option 2. to continue data updation.
IF SUSCRIBED
THEN

Data Updation
Choose
Press 1 for
Pregnant
Women
Press 2 for Child
IF SUSCRIBED
THEN

Data Updation
If you Choose
Press 1 for current financial Year
Press 2 for last financial year
Press 3 for last financial year -1
Press 4 for last financial year -2
IF SUSCRIBED
THEN

Data Updation
Child
UPDATION
Enter the last 5 digits of Child
ID
IF SUSCRIBED
THEN

Data Updation
Child
UPDATION
Enter SERVICE
ID
IF SUSCRIBED
THEN

Data Updation
Child
UPDATION
Select Date on which service was provided
1.TODAY
2.Yesterday
3.
Day Before yesterday
IF SUSCRIBED
THEN

Data Updation
Child
UPDATION
FINAL SCREEN
IF SUSCRIBED
THEN

DIAL AGAIN select
Option 9.
Then you will exit.
IF SUSCRIBED
THEN

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