Quality Management
Lecture 15
Introduction to ISO 9001:2000
Jerzy.Nawrocki@put.poznan.pl
www.cs.put.poznan.pl/jnawrocki/mse/quality/
Copyright, 2002 © Jerzy R. Nawrocki
The History of Quality Standards
1920’s: Munitions Standard, UK
1950’s: US Navy Polaris submarine programme,
Admiral Hymen Rickover, 18 root causes of
quality problems
1979: British Standards Institution, BS 5750
series on quality systems, 20 quality factors
1987: ISO 9000 set of standards ‘Quality
Management Systems’
1994: ISO 9000:1994
2000: ISO 9001:2000 a significant refinement
2001: PN-EN ISO 9001
J. Nawrocki, ISO 9001
ISO 9000:2000 series
ISO 9000:2000 Quality Management Systems –
Fundamentals and vocabulary (superseding ISO
9000-1:1994)
ISO 9001:2000 Quality Management Systems –
Requirements (superseding ISO 9001:1994, ISO
9002:1994, ISO 9003:1994)
ISO 9004:2000 Quality Management Systems –
Guidelines for performance improvements
(superseding ISO 9004-1:1994, ISO 9000-2:1994)
J. Nawrocki, ISO 9001
Quality
The degree to which
a set of inherent
characteristcs
fulfils requirements
J. Nawrocki, ISO 9001
Quality Management System
• Management system: system to establish
policy and objectives and to achieve those
objectives
• Quality management system: management
system to direct and control organization
with regard to quality.
J. Nawrocki, ISO 9001
QMS Development &
Implementation
• Determine the needs and expectations of
customers
• Establish the quality policy and quality objectives
• Determine the processes and resposibilities
• Determine and provide the resources
• Establish methods to measure effectiveness of
each process
• Apply these measures
• Determine means to preventing nonconformities
• Establish and apply a process of continual
improvement of QMS
J. Nawrocki, ISO 9001
QMS Documents
•
•
•
•
•
Quality manual – organisation’s QMS
Quality plans – QMS applied to a specific project
Specification – description of requirements
Guidelines – recommendations or suggestions
Documented procedures, work instructions –
description of process and activities
• Records – provide evidence of activities
performed and results achieved
J. Nawrocki, ISO 9001
Summary
CMMI: A software specific
quality management
standard
CMMI: Measurement and
Analysis
ISO 9001: A general quality
management standard
J. Nawrocki, ISO 9001
Further readings

PN-EN ISO 9001: Systemy zarządzania
jakością – wymagania, PKN, wrzesień
2001.
J. Nawrocki, ISO 9001
Quality assessment
1. What is your general
impression? (1 - 6)
2. Was it too slow or too fast?
3. What important did you learn
during the lecture?
4. What to improve and how?
J. Nawrocki, ISO 9001