EQ
Emotional Intelligence Quotient In Action
Daniel J Pesut PhD RN PMHCNS- BC FAAN
Faculty Fellow
Professor of Nursing
dpesut@iupui.edu
Cheryl Alfred
Director of Programming | Office of Academic Affairs
IUPUI
calfred@iupui.edu
IUPUI Office of Academic Affairs
Knowledge Work Questions
• What concepts, tools, techniques,
or resources are most useful?
• How can the information be used?
• Why is the information important?
• Why care about the information?
Outcomes
• Define and discuss the role of Emotional
Intelligence in management and leadership
contexts.
• Reflect and share learning and insights gained
from the Emotional Intelligence 2.0 Assessment.
• Explain the four skills that support using EQ in
action: self awareness, self management, social
awareness and relationship management.
• Develop an EQ Action Plan to heighten and
expand one’s personal emotional intelligence
quotient.
The Stake Prime
Permalink: http://theprimes.com/stake
A Definition of Emotional
Intelligence
“Emotional Intelligence refers to the
capacity for recognizing our own feelings
and those of others, for motivating
ourselves, and for managing emotions well
in ourselves and our relationships.”
- Daniel Goleman
The Path Between Feeling and Reason
Emotional Intelligence
• “The ability to sense,
understand and effectively
apply the power and
acumen of emotions as a
source of human energy,
information, connection and
influence”
Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ:
Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.
Cornerstones
• Literacy
– Honesty, energy, feedback, practical
intuition
• Fitness
– Authentic presence, trust, constructive
discontent, resilience and renewal
Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ:
Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.
Cornerstones
• Depth
– Unique potential and purpose,
commitment, accountability and
conscience, applied integrity, influence
without authority
• Alchemy
– Intuitive flow, reflective time shifting,
opportunity sensing, creating the future
Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ:
Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.
People with High EQ Know:
•
•
•
•
Who they are
What they need to do to take care of themselves
Who others are within their own context
How they need to manage their impact on others.
EQ is not…
•
•
•
•
•
Letting your feelings run rampant
Being nice regardless of what happens to you
Specific to gender or genetically fixed
IQ, knowledge or education based
About anger management
EQ in Action
What positive and/or negative examples do you see of emotional intelligence?
http://www.youtube.com/watch?v=rNseShYxCVc
There’s No Crying in Baseball
How do you think the coach would score on
his EQ Assessment?
http://www.youtube.com/watch?v=gKCHvOvlHL0
EQ Application to Leadership
Manager Model
Managing Yourself
• Empathy
• Self Control
• Self Confidence
Managing Your Team
• Developing Others
• Holding People Accountable
• Team Leadership
Managing the Work
• Results Orientation
• Initiative
• Problem Solving
Managing Collaboratively
• Influencing Others
• Fostering Teamwork
EQ Clusters
developed by Daniel Goleman
Actions
Awareness
Self
SelfAwareness
Others
Social
Awareness
SelfRelationship
Management Management
The Impact of Self-Awareness
Research supports that
Self-Awareness
is a
necessary underpinning
of both
Self-Management and
Social Awareness
Self Awareness & Self Management
With Self-Awareness, a person has 50/50 chance of demonstrating SelfManagement
Self-Management
SelfAwareness
Yes
No
Yes
49%
51%
No
4%
96%
N = 427, p < .001 (Burckle and Boyatzis, 1999)
Without Self-Awareness, a person has
virtually no chance of demonstrating SelfManagement.
Self Awareness & Social Awareness
With Self-Awareness, a person has a 38% chance of having Social Awareness
Social Awareness
Yes
No
SelfAwareness
Yes
No
38%
17%
62%
83%
N = 427, p < .001 (Burckle and Boyatzis, 1999)
Developing EQ Involves
•
•
•
•
Revising responses to feelings
Changing thinking patterns
Altering behavior and trying new things
Coaching can be instrumental in the process
Emotions
Thoughts
Behavior
Performance
SelfAwareness
• Emotional
Self-Awareness
• Accurate
Self-Assessment
• Self-Confidence
SelfManagement
•
•
•
•
•
Emotional Self-Control
Transparency
Optimism
Adaptability
Achievement
Orientation
• Initiative
Social
Awareness
• Empathy
• Organizational
Awareness
• Service Orientation
Relationship
Management
• Developing Others
• Inspirational
Leadership
• Influence
• Change Catalyst
• Conflict Management
• Teamwork &
Collaboration
The
Twenty EQ
Competencies
Appreciative Interviews
Success and Challenges
Spend 7-8 Minutes reviewing the EQ
Competencies. Then find a partner and
take turns spending 12 minutes each
sharing which of the 20 EQ competencies
come easy to you and which are still a
challenge.
SelfAwareness
• Emotional
Self-Awareness
• Accurate
Self-Assessment
• Self-Confidence
SelfManagement
•
•
•
•
•
Emotional Self-Control
Transparency
Optimism
Adaptability
Achievement
Orientation
• Initiative
Social
Awareness
• Empathy
• Organizational
Awareness
• Service Orientation
Relationship
Management
• Developing Others
• Inspirational
Leadership
• Influence
• Change Catalyst
• Conflict Management
• Teamwork &
Collaboration
The
Twenty EQ
Competencies
The Path Between Feeling and Reason
David Rock :
The SCARF Model
http://www.youtube.com/watch?v=isiSOeMVJQk
Train Your Brain
The Final Game
Which EQ Skill(s) has the Coach Improved?
Knowledge Work Questions
• What concepts, tools,
techniques, or resources are
most useful?
• How can the information be
used?
• Why is the information
important?
• Why care about the information?