BTEC Level Diploma in HSC
Unit 1 – Lesson 2
Reminder
 Unit 8 - Psychological Perspectives Final submission is due
next week Tuesday 11th of March 2014 by 4pm at reception.
Task P2/M1 – Theories of
communication
 P2 – Poster (discuss the theories of
communication),
 M1 – Poster summary (assess the effectiveness of
the theories of communication within health and
social care settings)
 Deadline for P2 and M1 is Friday 14th of March
2014 @3pm (reception).
Poster Tips
 In order to achieve your P2 criteria, you will be required to create
an academic poster which clearly explains in detail the theories of
Argyle and Tuckman.
 Your posters need to answer the following questions:
1.
2.
3.
4.
What is the theory and who is the author?
What is the main idea behind the theory?
What are the key aspects of the key aspects of the theory (so
breaking the theory down to its intricate details)
Why/how is/would the theory (be) used within your health and
social care placement?
Argyle – communication cycle (1972)
 Skilled interpersonal interaction,
 Communication is a 2-way process,
 Need to check that ideas have been understood,
 Use reflective/active listening,
 ‘Decode’ or translate what others are communicating,
 Adapt own behaviour.
Argyle – analogy with driving a car
 Change behaviour depending on what’s happening on the
road
1. Watch
2. Work out how to respond
3. Make a response
4. Repeat until have reached the destination
6 STAGES in COMMUNICATION CYCLE:
1.
The idea occurs
2.
Message is coded – put thoughts into language
(verbal/non-verbal/Special methods)
3.
Message is sent
4.
Message is received (the other ‘senses’ your
message)
5.
Message decoded – interpret or decode meaning
of message (use of body language/verbal/other)
6.
Message understood – check (paraphrasing)
Case study pp19
Tuckman – group formation
 5 stages to group formation:
1.
2.
3.
4.
5.
Forming
Storming
Norming
Performing
Adjourning
FORMING
 Refers to people meeting for the first time and sharing
information.
 Think back to when you first joined this group, discuss and
reflect on how you felt at the time.
FORMING
 Nervous, quiet, self conscious individuals
 Not comfortable enough to show personality to others
 Reluctant to give opinions as others may not agree
 Stereotyping, prejudice
STORMING
 Storming involves tensions, struggles and sometimes
arguments about the way the group might function.
 Defences go down.
 More relaxed
 Clashes and power struggles
 People may leave the group
 Delegation/ who does what
NORMING
 Norming see the group coming together and consciously or
unconsciously agreeing on their group values.
 What values do you share as a BTEC year 1 group?
PERFORMING
 What roles do each of you perform within the health and social
care group?
 Roles are identified and are clear
 Tolerance toward each other and of each other’s weaknesses.
 Sense of belonging
 Morale is high
but
 Less open to new ideas
ADJOURNING
 Ending
 Conclusion
 End of the existence of group identity
 Some will handle endings well, others avoid endings