UCA Lync Client
for ShoreTel
V3.4
Key Messages
• No Enterprise or Plus CAL required
• Works with ShoreTel
• You can use (most clients don’t offer this)
• Lync conferencing
• Lync video
• Seamlessly integrates ShoreTel with Lync
• No need to deploy Enterprise Voice on Lync
• Ensures customers “gracefully” transition to Lync
• No need for Lync Enterprise or Plus CAL’s saves
$246/user
Intro
The Unified Comms Alliance (UCA) Lync® Client
is a UC software application which seamlessly
integrates in the Microsoft Lync & Office suite
and is interoperable with ShoreTel.
Major ShoreTel features are implemented within
this plug-in to Lync. It enables CTI (controlling
your hard phone ie. 485, including ShoreTel soft
clients) functionality or a full featured VoIP
softphone with one click.
Some of the features
• Seamless integration in Lync/Office/Office 365
• Same Lync “look and feel”
• Voice and HD video enables Lync (base license
only required
• Softphone or hard phone (CTI) mode
• Full presence synchronisation in Lync/ShoreTel
• Access to Active Directory and LDAP directories
• Click to Call
• Instant audio/video conferences with up to 16/8
participants without the need for additional
server
• No Enterprise or Plus CAL required
• Supporting Windows7 & 8 32 & 64 Bit
3
FAQ
Does the client use RCC?
Do I need CSTA or and Audio Codes
gateway?
No it does not and this feature is being
removed by Microsoft in the next Lync release
(Skype for Business)
No this is not required, we use web services
directly into the ShoreTel
Surely it will need Enterprise or Plus
CALs?
No. All we need is the base Lync license,
Standard CAL
Does it support Office 365?
Yes fully supported, again we do not require
the E3 or E4 license
Is it the same “look and feel” as the
normal Lync client
Yes, there are 2 additional custom/application
windows frame in the application (beside
configuration). The video window (in case
there is a video call) and the call control
window
4
Comparison
Feature
UCA
Call Log
✔️
Standard Lync ClickToCall support out of Office/Browser
✔️
Standard Lync Keypad support for dialling phone numbers
✔️
Lync Peer-to-peer Call Support
✔️
Lync Search Rules for resolving Lync contacts based on
Phone numbers
✔️
Dialplan/Phone number manipulation support
✔️
Deskphone/Softphone support
✔️
Video/Audio conference support – no participants
Use of native Lync User interface (No Lync UI manipulation)
9/16
✔️
As tested UCA Labs
30/9/2014
Lync Buddy List
Lync Conversation Window
Choose between a Lync
call and via ShoreTel
Lync Keypad
Lync - Audiosettings
Outlook
All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call
Outlook
All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call
UCA Keypad
UCA Call Control
• Dialpad field for new call initiation can be
opened just by clicking on the keypad icon
Transfer
Hold
Hang up
Mute
Audio Controls
Video
Keypad
Webpage
UCA Click
to call
Any Application
Mark & press F8 -> UCA Call
Works from any application
Email
Ctrl+Click to
initiate a call
Sharepoint
Ctrl+Click to
initiate a call
Word Online
Ctrl+Click to
initiate a call
Word Document
Ctrl+Click to
initiate a call
UCA user configuration