Understanding and Working
with Others
Jordi Roman, Wendy Rich, Leigh
Jones
Teacher Leadership Academy
Welcome and Introductions
People Hunt
Debrief
NC Teacher Evaluation Process
Standard II:
Demonstrating knowledge of culture
and addressing stereotypes
Morning Goals
Determine participant’s own
intercultural conflict resolution style
identify specific cultural differences in
conflict style that “make a difference” in
participant’s professional activities.
Become familiar with your manual
“How rigidly do we adhere to
stereotypes?”
Mr. Roman visits Ms. Rich. . .
Think, pair, share
Are the interactions between Mrs. Rich
and Maria’s dad appropriate? Why or
why not?
What non-spoken assumptions impact
their communication?
What interventions would you propose
to “solve” the conflict between Ms. Rich
and Maria’s Dad
Conflict
“Conflict is culturally
grounded-the way we attempt
to resolve conflict is learned
from the groups we grew up in
during our formative years”
What is the intercultural
conflict style – Individual
Profile?
Describes your preferred approach
Comprehensive, scientifically based
and validated assessment of different
cultural approaches used to resolve
conflict ( ICS, page 7).
What is your intercultural
conflict style – Individual
Profile? Part I
Complete the survey
Key point : think about your preferred
approach for resolving conflict
situations.
For example:
When resolving conflicts with
another party, my preferred
approach is to:
A. Talk to someone in B. talk to a friend
authority
4
1
Total=5
What is your intercultural
conflict style – Individual
Profile? Part II
Tabulate your score
What is:
D/I and E/R scores?
Everything has a . .. Purpose.
Green sheet
http://tammysong.files.wordpress.com/2009/04/intercultur
al-conflict-model1.jpg
45
Discussion
Engagement
23
D
/I
Accommodation
2
Dynamic
E/R
2
23
45
Dot your style. . .
45
Discussion
Engagement
23
Accommodation
2
2
Dynamic
23
45
GO!
Break
booklets
So, what does “it” mean?
Direct/ Indirect Conflict Style
P. 8-9
Emotional Expressiveness/Restraint
Conflict Style
10-11
Share your style with the other
members of the group. . .
Think, Pair and Share
Page 14 and 15
1. Is your own conflict style similar to the
cultural conflict style of your cultural
community?
2. How does this relate to the role play?
Intercultural Conflict Style
Model
(Hammer)
Discussion
Engagement
Direct
Direct
Emotionally Restrained Emotionally Expressive
Accommodation
Dynamic
Indirect
Indirect
Emotionally Restrained Emotionally Expressive
Your turn now
recreate the previous role play (5)
Administrator
Teacher
Parent
Each role will have a different Conflict
Style
How did it feel?
How do we bridge to the other
styles?
Golden Key to Understanding
the Other
What in your experience make you say
that? Feel that? Interpret the situation
that way?
Intercultural Conflict
Management Skills
Mindful listening
Mindful reframing
Face-management skills
Trust building skills
and:
Collaborative dialogue
Communication adaptability
Goals:
Become familiar with the
manual
We don’t all smile in the same
language. . . But we all love a
good laugh.
Questions and comments?
Resources
ESL department
http://www.icsinventory.com/
What’s Up with Culture?
http://www.pacific.edu/sis/culture/
fulbrightonline.org/documents/Conflict_Resolutio
n_Styles.ppt
Thank you!
Thank you