Kronos’s success in using
Moodle as a E-Learning
Portal for Customers and
Internal Training
Ron Pieciul – Sr. Manager, Internal Training
Tom Wall – Educational Service Technology Manager
Mahesh Thoppae – Sr. Programming Engineer
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Agenda
• A little about Kronos, and Educational Services
• Why we choose Moodle as our Internal and Customer
Training Portal
• Modality of our Internal courses
• Internal Training Portal - OWL
• Tour of OWL
• How KnowledgePass has revolutionized customer
training
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Kronos Inc
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Kronos Believes in Life Long Learning
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Kronos Educational Services
• Customer Training uses Moodle as a subscription
training portal called KnowledgePass.
• Moodle is the Internal Kronos and our Partner Training
training portal called OWL. (Online Workforce Learning)
• About 70 people in Kronos’s Educational Services.
• Generates approx 24 Million from training subscriptions
between KnowledgePass and OWL.
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Why Kronos Choose Moodle
• Kronos is a global company, needed to train employees
/partners in over 40 countries
• Price was right
• Needed a easy to use and manage a web based
training portal.
• Needed extensibility
• Allows Instructor/Developers manage own curriculum
• Ability to use forums as Student /Teacher /Class
feedback for WBT classes
• Ability to send updates to students who have taken
courses in a curriculum.
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Online Workforce Training Portal (OWL)
Reinforcement
Rollout
Training
Scheduled
Courses
Core
Concepts
Updates
Pro-Active Alerts
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Course Modality Breakdown
FY10 Course Mix
FY08 Course Mix 7%
19%
65%
28%
44%
ILT
ILT
Remote
Remote
WBT
WBT
37%
FY12 Course Mix
10%
25%
65%
ILT
Remote
WBT
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Types of Internal Training course Modalities
Web Based Training
KronosNow Training
WBT
• Scheduled Event
• Content served up
from OWL
• Students have
access to virtual
server using ESX
• Question and
answers through
Instructor Forum
• Testing for
certification
Remote
• Scheduled
Event
Classroom Training
ILT
• Scheduled Event
Non-Scheduled WBT
WBTAnytime
• Non-Scheduled
Event
• Instructor lead
• Live Instructor
• Course taught
using Adobe
Connect, and
VOIP.
• Students have
access to lab
PC using RDP
and ESX
• Mostly used for
new advanced
learning topic or
hardware training
• Most expensive
training
• Content all on
OWL
• Mostly used for
non-complex
upgrade topics
that doesn’t need
hand-on labs
• Tests are used for
course validation.
• Testing for
certification
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Login Screen of the Owl
What’s New
Links
Using OWL
Tutorial
Registration
Link
Your
Enrolled
Courses
Product
and Role
Roadmaps
Third-Part
Skills
Training
Search Tools
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Student
Registration
Info
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Internal/Partner Learning at Kronos
Mostly for On-Boarding classes, Terminal
Classes, Software Evaluation and new
Product training Beta classes are the
only classroom training we use.
Classroom went from 8 in 2008 to 2 in
2012
Classroom Training is always scheduled
and you need to register for all class or
be registered. Reason for registration is
only for number of ESX servers needed.
Classroom
Training
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Internal/Partner Learning at Kronos
Most popular training modality. All
remote training is scheduled and
you have to register for the class.
Kronos uses a combination of
Adobe Connect, virtual Lab (ESX
instance) and the OWL to
administer these classes
Best Practice:
•Take courses in a place that you
cannot be interrupted during the
training.
•Do not Multi-task during the
training.
•Have a good network connection
and micropho9ne for this training.
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Remote Training
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Internal/Partner Learning at Kronos
This type of course has to be scheduled
and usually has a Virtual Lab associated
with it.
You will get a link to the course in OWL
and have a virtual Lab machine assigned
to do your lab work.
You ask questions to an instructor
through a class forum.
Tests and labs are evaluated by the
instructor for class credit.
.
CBT- Instructor
Training
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Internal/Partner Learning at Kronos
This type training is to learn
about product features or
products when you need to learn
them.
In some classes a Virtual Lab
associated with it course can be
requested and made for the day
you take the training.
You ask questions to an
instructor through a class forum.
Tests and labs are evaluated by
the instructor for class credit.
.
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WBT- Anytime or
Just-In-Time Training
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Internal/Partner Learning at Kronos
Every course you take will be in
your Enrolled Courses icon to
review at a later date.
Under the Product Training Icon
you will find Rewind and More.
You can review differences
between versions of the products
filtered by your role.
Review the same content plus
Service Pack information for
each version.
.
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Reinforcement
Training
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Quick Stats about KnowledgePass
• Organizations - 3150
• Students – 208,000
• Products - 75
• Courses - 753
• Moodle 1.9
• Customizations (Kronos/Kineo)
• Hosting – Remote Learner
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Types of Content
• SCORM (Captivate, Articulate, Camtasia, StoryLine)
• Video (streamed flash, MP4)
• Job Aids & Documents (pdf files)
• HTML
• Sandbox Labs - ESX Virtual Machines
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Customizations
• Course Selection Wizard
• Customized Links to SkillPort
• Customized Activities for Streaming server and iPad
• Learning Paths
• KPASS –LMS Download
• Sandboxes
• Custom Content Icons
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Integrations
• Order Management ( new subscriptions)
• Customer support portal (login)
• Customer Sites (login)
• Contracts – Expirations
• Sandboxes - Amazon & VMWARE
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Reporting
• Course/Module Activity Reporting
• Customer/User/Course Activity Reporting
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My Learning
page with
courses the
user is enrolled
in
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• Multi-tenentcy site
• Over 2500 individual
pieces of self-paced
content
• Wizard guides users
to the right content
based on selected
roles and
products/versions
• Courses user is
enrolled in presented
on a My Learning
page
• Custom role allows
customer training
managers to add their
own users and enroll
them in courses
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Tour of the OWL
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