MRA Progress and Next Actions
Ministry of Tourism
21-February-2014
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By: Mr. TRY Chhiv
Deputy Director General of Tourism
Secretariat Director of National Committee for Tourism Professional
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Outlines
Recall: MRA’s Goals
Mechanism for implementing MRA
Progress and Next actions
Propositions
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MRA: What are the goals ?
In compliance with ASEAN Economic Community 2015
Tourism sector: 3 areas for cooperation
 ASEAN Mutual Recognition Arrangement on Tourism
Professionals
Mobility of Tourism Professionals
Exchange of best practice and experience on human
resources development
Address the gap of Professionals Competences among
ASEAN countries
Mobility: 2 areas / 6 labor divisions / 32 job titles
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I.
HOTEL SERVICES
1.1 Front Office
1.1.1 Front Office Manager
1.1.2 Front Office Supervisor
1.1.3 Receptionist
1.1.4 Telephone Operator
1.1.5 Bell Boy
1.2 Housekeeping
1.2.1 Executive Housekeeper
1.2.2 Laundry Manager
1.2.3 Floor Supervisor
1.2.4 Laundry Attendant
1.2.5 Room Attendant
1.2.6 Public Area Cleaner
1.3 Food Production
1.3.1 Executive Chef
1.3.2 Demi Chef
1.3.3 Commis Chef
1.3.4 Chef de Partie
1.3.5 Commis Pastry
1.3.6 Baker
1.3.7 Butcher
1.4 Food and beverage service
1.4.1 F&B Director
1.4.2 F&B Outlet Manager
1.4.3 Head Waiter
1.4.4 Bartender
1.4.5 Waiter
Mobility: 2 areas / 6 labor divisions / 32 job titles
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2. TRAVEL SERVICES
2.1 Travel agencies
2.2 Tour operations
2.1.1 General Manager
2.2.1 Product Manager
2.1.2 Assistant General Manager
2.2.2 Sales and Marketing Manager
2.1.3 Senior Consultant
2.2.3 Credit Manager
2.1.4 Travel Consultant
2.2.4 Ticketing Manager
2.2.5 Tour Manager
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Cambodia:
Mechanism for MRA Implementation
NCTP
ASEAN
Secretariat
National
Training
Board
Certification
Assessment
Recognition
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How to become an ASEAN
Tourism Professional ?
Cambodia: Assessment and Certification
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ASEAN
Registration System
TOURISM
TRAINING CENTER
(Based on ASEAN Curriculum)
PROFESSIONALS
ASSESSMENT
(NCTP)
CERTIFICATION
(NTB)
CERTIFIED
TOURISM PROFESSIONALS
Registration
NCTP
How can a Tourism Professional
be assessed successfully ?
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Recommendation:
Training and Capacity Building
Attend a training center implementing CATC
(Common ASEAN Tourism Curriculum). Ex. PSE
Use CATC for in-house training or capacity
building program
comply with ACCSTP (ASEAN Common Competency
on Tourism Professionals)
NCTP’s activities to support
MRA Implementation
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MRA Dissemination
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Cambodian Competency Standards
for Tourism Professionals in Hotel Services
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Training of Master Trainers and Assessors in
Housekeeping : 120 pax
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144 Training Toolboxes in Hotel services : developed
 1 competency = 1 Training Toolbox containing= 4 manuals
 242 competencies = 242 x 4 = 968 documents
 144 competencies (hotel services) = 144 x 4 = 576 documents
Ex. Competency: “Work effectively with customers and colleagues”
Trainer Guide
Trainee Manual
PowerPoint
Assessor
Manual
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Integrating ASEAN Curriculum into PSE
Program:16 Sep 2013
Ceremony : 2,000, Representatives from ASEAN Secretariat
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PSE Progress
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Cambodia as a lead country
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Next actions
National level:
Developing Cambodian Competency Standards on
Tourism Professionals in Travel Services
Developing Tourism Skills Passport
Pilot project on Training of Master Trainers and Assessors
coached by ASEAN project team
Register Cambodian Tourism Professionals
Develop Qualification Framework for Tourism Professionals
Pilot project on Assessment of Tourism Professional on
Housekeeping Division
Other…
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Next actions
Regional level:
Regional Secretariat establishment in 2015 in
Jakarta, Indonesia
ASEAN Skill Competition in Hanoi, Vietnam in 2014
Master Trainers and Master Assessors in Front
Office, Food & Beverage and Food Production (12
from Cambodia)
Development of ASEAN Tourism Professional
Registry System (ATPRS)
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Proposition
1. Tourism lecturers to use ASEAN Toolboxes
in their curriculum
2. Tourism Schools to use ASEAN Curriculum
in their Tourism Programme
3. Travel industry to use ASEAN Toolboxes
for their in-house-training
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Thank You!
Visit us at:
Website: cambodiatourismprofesseionals.gov.kh
Facebook: Cambodia Tourism Professionals