From Beginning to End
and In-Between
Making a positive impact on employee engagement
at every stage of the employment cycle
What is engagement?
Engagement is the process of leading people
by enabling them to want to do whatever is
necessary to ensure the continuous high
performance and success of the organization.
Scarlett Surveys International
The Three Types of Employees
1. Engaged: Employees work with
passion and feel a profound
connection to their company.
They drive innovation and move
the organization forward.
2. Non Engaged: Employees are
essentially “checked out.”
They’re sleepwalking through
their workday, putting time—but
not energy or passion—into their
work.
3. Actively Disengaged:
employees aren’t just unhappy at
work: they’re busy acting out
their unhappiness. Every day,
these workers undermine what
their engaged coworkers
accomplish.
Supervisors are
…when it comes to employee
STEPS OF THE PERFORMANCE MANAGEMENT
PROCESS:
Why Engaged Employees Stay
1. Effective Communication with supervisors
and colleagues
2. Fun and stimulating work environment
3. Professional Growth opportunities
4. Recognition for good performance
“It takes far more energy to
improve from incompetence to
mediocrity than to improve
from first-rate performance to
excellence.”
-- Peter Drucker
Why Engaged Employees Stay
1. Effective Communication with
supervisors and colleagues
Supervisor’s Role…
BUILD TRUST
Building Trust
“Remember, when you were made a leader, you
weren’t given a crown, you were given a
responsibility to bring out the best in others. For
that, your people need to trust you.”
-- Jack Welch, former CEO, General Electric
Building Trust
Think of someone at work with whom you have a
high trust relationship
• What is it like to work with
this person?
• What is communication
like?
• How long does it take to get
things done?
• What kind of results are you
able to achieve?
Building Trust
Think of someone at work with whom you have a
low trust relationship
• What is it like to work with this
person?
• What is communication like?
• How long does it take to get
things done?
• What kind of results are you able
to achieve?
Why Engaged Employees Stay
1. Effective Communication with supervisors and
colleagues (Trust)
2. Fun and stimulating work environment
Supervisor’s Role…
– Facilitate a healthy environment: Everett Clinic video
– Be clear about performance expectations
– Take action with disengaged employees
Why Engaged Employees Stay
1. Effective Communication with supervisors
and colleagues
2. Fun and stimulating work environment
3. Professional Growth opportunities
Supervisor’s Role…
Be intentional about training
and development
Be Intentional about
Training and Development
• Set SMART goals
Be Intentional about
Training and Development
• Provide support to facilitate progress
– Many resources available through SCSU Office of
Human Resources
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Tuition Waivers
Training Grants
MnSCU training
Training Tuesdays
Staff Development Conference
Others – Visit HR
Why Engaged Employees Stay
1. Effective Communication with supervisors
and colleagues
2. Fun and stimulating work environment
3. Professional Growth opportunities
4. Recognition for good performance
Supervisor’s Role…Recognize good performance!
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Regular verbal feedback
Annual performance reviews
Monetary awards (limited at SCSU)
Non-monetary rewards