Micro-credit loans are based on the concept that the
poor have skills that are under-utilized, and with
incentive, they can earn more money.
A group-based credit approach is applied to use peerpressure within a group to ensure the borrowers follow
through and conduct their financial affairs with
discipline, ensuring repayment and allowing the
borrowers to develop good credit standing.
Grameen Bank
What do
we want to achieve?
By when?
WHY?
+ Idaho, Colorado, Oregon…
25 cars?
By 1/1/2016?
75 cars!
100 cars & it is sexy to go fast!
http://youtu.be/er8zBywSCZA
http://youtu.be/E20RW75Fhu4
1 Notice the Obvious
A Mower that works, Duh!!
2 Look for Crucial Moments
Breakdown, rain!
Coaching?, Customer Service?
3 Learn from Positive Deviants
Tested on a Small Scale
4 Spot Culture Busters
Cheap?????
1 Notice the Obvious
Schedule Activity?
Sell, Sponsor, Coach?
Quick Consensus = Vital Behavior(s)
2 Look for Crucial Moments
The hole in your Business
3 Learn from Positive Deviants
Booking, Sponsoring, Team Building…
Example:
Off-shore
rig safety
– successful
ofof
the
time
Example:
Fastoilfood
Restaurant
– “fast”98%
most
the
time
4 Spot
Culture
Busters
Positive
Deviant
– Someone who by all rights should have a problem
1 trying
– When
rig long
is down
ignoring
customers
to the
order,
time to complete, poor quality
Keep
looking,
testing…
but doesn’t.
2 – 1A –big
storm
is coming
Short
staff
by 2 orLAST
more
FISH
DISCOVER
WATER
Flight Attendant with a mob of screeching,
crying, out-of-control kids
3 – When working
with
ladders
2
–
Oven
breaks
Culture so quietly and invisibly surrounds us
Toys
3 –often
Unanticipated
rush
That we
don’t recognize
Its unique norms, practices, and unwritten rules!
Make the
Undesirable
Desirable
Surpass Your
Limits
Psychology
Creating methods that both
Harness Peer
Pressure
Design
Rewards &
Demand
Accountability
Find Strength
in Numbers
ENCOURAGE & ENABLE
Social Psychology
people to enact those
Precious Vital Behaviors!
Change the
Environment
Organizational Theory
http://www.youtube.com/watch?v=8ZWfXbGznGw&feature=share&list=PL114AB9079C66B3C9
Make the
Undesirable
Desirable
Surpass Your
Limits
Tedious
HardDistraction
work pays off
in theDuty
future.
Sacred
“Convicted Felon Runs!”
Harness Peer
Pressure
Design
Rewards &
Demand
Accountability
1. Allow for Choice
Laziness pays off now.
vs
Bureaucratic
Bore
Find Strength
2. inCreate
Direct
Demonstration of Integrity
“I’mExperiences
OK/You Suck”
Numbers
3. Tell Meaningful Stories Can we learn to LOVE
Chore
Awards
TableGruesome
Setting 2) Diploma,
Team Leader
4. Make
it 1)
a GAME
what we
currently
hate?
Precious
Moment
Change the
Environment
Make the
Undesirable
Desirable
Surpass Your
Limits
Learn and Burns,
Getting Started, Coaches Corner…
Harness Peer
Pressure
Find Strength
in Numbers
Super Saturday, Role Play, Coaching,
Presentations with your Sponsor…
Design
Rewards &
Demand
Accountability
Change the
Environment
Master turning a ME problem
Into a WE problem.
Create an environment in which everyone is responsible not just to enact the vital behaviors –
But to hold others accountable as well. 200%
Make the
Undesirable
Desirable
Surpass Your 1. Make the Un-discussable DISCUSSABLE.
Limits
2. Create 200% Accountability.
Harness Peer
Pressure
Find Strength
in Numbers
Design
Rewards &
Demand
Accountability
Change the
Environment
The Right People provide
encouragement, coaching, &
even accountability
during Crucial Times!
Leaders ask for Candor…
And when you get it,
embrace it,
celebrate it,
& reward it
A group-based credit approach is applied to use peerpressure within a group to ensure the borrowers follow
through and conduct their financial affairs with
discipline, ensuring repayment and allowing the
borrowers to develop good credit standing.
Make the
Undesirable
Desirable
Surpass Your
Limits
Harness Peer
Pressure
Find Strength
in Numbers
Design
Rewards &
Demand
Accountability
Change the
Environment
Make the
Undesirable
Desirable
Surpass Your
Limits
Harness Peer
Pressure
Find Strength
in Numbers
Design
Rewards &
Demand
Accountability
Change the
Environment
Become an Influencer
1. Identify what you really want.
Then create measures that rivet your attention on
your Inspiring Goal. Measure frequently….
2. Find Vital Behaviors. High leverage actions the
improve results at Critical Moments that have a
disproportionate effect on many things that follow.
Bust old Cultural Norms.
3. Engage all 6 Sources of Influence