Stakeholder approach to
identification of Critical Success
Factors & KPIs
WG2 – COST Action
Weimar, Germany
March 2012
WG2
 Title - ‘Success factors and Key Performance Indicators’
 Targets PPP implementation by identifying success factors
leading to successful projects and KPIs able to monitor
performance.
Tasks
 Task WG2-2: Compilation of PPP literature data-base on Barriers and Enablers
and KPIs.
 Task WG2-1: Compilation of PPP Case Study data-base.
 Task WG2-3: Comparative study to identify Success Factors and barriers to
success.
 Task WG2-4: Comparative study to Identify and Propose KPIs.
 Task WG2-5: Modelling of correlation between success factors and KPIs.
Summary of Work Carried Out
 Development of Performance Objectives
 Literature Review Database – Completed
 Literature Review – Completed
 Case Study Template – Nearing the end
 Case Study Database – To be started within the next few months
Performance – Different
levels
AWG2
Mode of Transport
KPIs
National Perspective
Type of PPP
Stakeholders
Concepts (policy,
regulation, etc)
AWG1
Stages
• Focus: Focus of the project will be on Performance of PPPs itself. So, no comparison
will be made with other procurement modes.
• KPIs – KPIs will be built upon the Worldbank performance indicators: effectivness,
efficiency, sustainable, relevance, impact.
Step 1:
Performance
Definition
Step 2:
Objectives
(at Different
levels)
Step 3:
Criteria
(Based on KPIs
and CSF)
Step 4:
Benchmarking
Step 5:
Performance
Analysis and
Improvement
Purpose
 Focusing on the critical success factors according to the stakeholder
objectives has two main benefits:
1.
It enhances the understanding of which factors stakeholders across
different countries and different types of transport projects consider
important for the success of their PPP projects and
2.
It identifies areas that future PPP stakeholders should pay special
attention to in order to obtain high performance.
Defining stakeholders’ performance
objectives including CSF
 The stakeholders’ performance objectives including CSF
are defined using a brainstorming session by the WG2
members.
 The main focus of this brainstorm is to identifying key
performance indicators (KPIs) and critical success factors
(CSFs) as successful PPP delivery requires
Performance Objectives – Main
Stakeholder Groups
 Private sector objectives
 Public sector objectives
 Users objectives
Performance Objectives : Sub-Elements
•
•
•
•
Strategic
Operational
Financial
Risk
Things to consider:
• Political
• Social
Private Sector Objectives
Objective
- diversification into service provision
- Increase of business
- Innovation (come up with innovative solutions)
- IRR
- Repayment of equity
- Revenue
- Leverage
- Risk allocation, risk reward ration
- Traffic risks (e.g. Greece)
- Transparency/Acquiring right set of info
- Building trust/ long term relationship
- Management of expectations
- Regulatory framework
- Ongoing monitoring
- Institutional reform
- User satisfaction
- Health and safety
Category (element)
strategic
strategic
Strategic/operational
Financial
Financial
Financial
Financial
Risk
Financial/Strategic
strategic
strategic
strategic
operational
strategic
operational
strategic/operational
PUBLIC SECTOR OBJECTIVES
Objective
- User satisfaction
- Liberalization of the market
- Innovation (come up with innovative solutions)
- Risk allocation, risk reward ration
- Traffic risks
- Value for money
- Project management skills/experience
- Knowledge/technology transfer
- forming long term relationship (maximize opportunity)
- Building trusts
- Management of expectations
- Import skills from the market
- Development of policy/regulators
- Specialize in regulations/procurement
- Ongoing monitoring
- Institutional reform
- Service differentiation
- Find the right balance between expectations between
private entity, government and user
- Health and safety
- Introduction of user charging
- To minimize costs, maximize user benefits
- Efficiency (whole life cycle costing)
- Effectiveness
- Sustainability
Category (element)
Operational
Strategic
strategic/operational
financial/strategic
Financial/Strategic
Financial
Operational
Operational
Strategic
Strategic
Strategic
Strategic
Strategic
Operational
Strategic
Strategic/operational
strategic/operational
Strategic/operational
Financial
Strategic/financial
Operational
Operational
Strategic/operational
User Objectives
Objective
- Social responsibility
- Public awareness
- accessibility
- value for money
- safety
- reliability
- comfort
- minimization of VOCs (time & cost savings)
Category (element)
operational
operational
operational
operational
operational
operational
operational
operational
Development of Performance
Objectives
Stakeholder Performance Sub-Element
objective
User
Reliability
Operational
Efficiency
KPIs
Road
Lane Availability
Port
Crago Dwell Time
Transport
Mode
Roads
Ports
National
Perspective
Literature Database
Literature Review
 67 Articles were reviewed by different members of the
group.
 The final results table looks like this (show them an
example).
 Rough results emerged from the literature review (show
them an example).
Next Stage
 Case studies – Give some examples using some case
studies done by Sheila, Athena and Rosario.