L Lead and Model
Wisdom of Michael Fullan
Key #2 Resolute Leadership +
Impressive Empathy
“Top down change doesn’t work – people resist
when leaders try to tighten things up. The track
record for bottom up change is not any better..
The best way to tighten things up is to get peers
to do it.”
6005 Tyee Dr SW, Tumwater, WA 98512 P:
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1
Wisdom of Michael Fullan
K Know and Apply
Key #2 Impressive Empathy
The Resolute Leader
practices impressive
empathy… empathy for
others who disagree with
you, those who are, in a
word, in your way.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
What is impressive is the
ability to put yourself in
other people’s shoes,
particularly those who hold
values and experiences very
different than yours.
2
Wisdom of Michael Fullan
L Lead and Model
Key #2 Impressive Empathy
Leaders with empathy do not see people’s
behavior as necessarily fixed. Their
empathy tells them that perhaps the
behavior is situational; if you want to
change people’s behavior, change the
situation.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
3
K Know and Apply
Wisdom of Michael Fullan
Key # 2
Leadership
Impressive Empathy
When it comes to deep divisions, resolution
and empathy must be combined if change
is to occur…. The leader must change both
capacity and motivation.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
4
K Know and Apply
Wisdom of Michael Fullan
Let’s watch Michele
Rhee…
https://www.youtube.co
m/watch?v=r3CGM1m5J
EI
Does Michele Rhee
show characteristics of
Resolute Leadership?
Did her leadership bring
about sustained
change?
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
5
K Know and Apply
Wisdom of Michael Fullan
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
Resolute leaders really
do believe that failure is
impossible, and they act
that way, sometimes
succeeding in their own
time or through those
that follow…..
And they end up
accomplishing things
under circumstances that
seem incredible.
6
K Know and Apply
Wisdom of Michael Fullan
Key Insight #3
Realized effectiveness is what
motivates people to do more.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
7
K Know and Apply
Wisdom of Michael Fullan
Key #3 Motivating
the Masses
“The big change
problem, then, is how to
get people to put in the
energy to improve a
situation when a lot of
them don’t want to do
it.
How do you get people
to change their minds?”
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
8
Wisdom of Michael Fullan
K Know and Apply
Key #3 Motivating the Masses
At the beginning of a given change process
the leader is key to get things going, … but
all successful change eventually must
revolve around collective ownership.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
9
Wisdom of Michael Fullan
K Know and Apply
Key #3 Motivating
the Masses
Looking at what we know
about motivation - force,
rewards, and punishment
can never be lasting
motivators. The only
thing that can possibly
work is figuring out how
to active, tap into, and
leverage people’s intrinsic
motivation – ‘managing
upside-down’.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
10
Wisdom of Michael Fullan
K Know and Apply
Another Look at Michele Rhee
https://www.youtube.com/watch?v=AcV3JP
HLzNM
How might she have tried to “motivate the
masses”?
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
11
K Know and Apply
Wisdom of Michael Fullan
Key #3 Motivating the Masses
Research identifies conditions where intrinsic
rewards will flourish: (Pink)
1. Work must carry a strong sense of purpose.
2. People must find the work satisfying.
3. There needs to be some degree of autonomy so
people can exercise judgment.
4. ‘Camaraderie’ in the pursuit of goals.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
12
K Know and Apply
Wisdom of Michael Fullan
Key #3 Motivating the Masses
Effective change leaders know they need
the group to change the group.
The greater the capacity of the group, the
more you can rely on the peer culture to
be the driver – as long as you are an
engaged leader.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
13
K Know and Apply
Wisdom of Michael Fullan
The Change Leader Model*
Motivate the Masses←
→Be
Resolute
Collaborate to Compete
←Know Impact
Realized Effectives
Learn Confidently
Do Deliberatively and Sustain Simplexity
Practice Drives Theory
*Modified
Change Leader, Michael Fullan, 2011
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
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K Know and Apply
Wisdom of Michael Fullan
What connections can you make with
Fullan’s thinking and our other work in the
WALK network?
Use the worksheet to guide
your discussions with
four partners.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
15
How can you Motivate the
Masses?
K Know and Apply
Share/review your BHD with a partner.
Take 2 minutes to individually reflect on some ideas to
increase motivation related to your partner’s initiative.
Each partner take 5 minutes to brainstorm/share ideas
for creating increased motivation among the masses
related to your partner’s initiative.
Each partner conclude the activity identifying two ideas
to go back and develop further with your team.
6005 Tyee Dr SW, Tumwater, WA 98512 P:
360.464.6700 | F: (360) 464-6900
16
A Assessing & Monitoring
6005 Tyee Dr SW, Tumwater, WA 98512 P:
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