THE ART OF HOSTING
Becoming a masterful
communicator
WHAT WILL WE DO TOGETHER, TODAY?
Setting the
Scene
• Learning intentions
• What makes a masterful communicator?
Holding the
space
• Nailing the opening
• The Art of Hosting
Your practice
• Coaching as a tool for continual improvement
• Revisiting the learning intention
WHAT ROLE WILL I PLAY?
Leading
Coaching
Managing
YOU
Counselling
Mentoring
Training
WHAT ROLE WILL YOU PLAY?
As the Coach I will be
creating a safe space…
…for YOU to reflect.
ON A SCALE OF INFANT TO OBAMA…
REFLECTING ON YOUR EXPERIENCE
What were the
qualities of the best
communicator you have
ever experienced?
What positive qualities
do you bring as a
communicator?
What might get in the
way of you becoming a
masterful
communicator?
WHEN ARE WE AT OUR BEST?
Chance
to…
How
to…
Want to…
WHAT I WANT TO LEARN IS…
WHAT IS THE ROLE WE PLAY AS A
MASTER COMMUNICATOR?
Content
Method
COMMUNICATION STYLES
Presenter
Observer
Observer
Observer
Observer
UNDERSTANDING YOUR AUDIENCE
Stuff
= neutral
•Age
•Gender
•Values
THE LANDSCAPE MODEL
Reference: IECL, © 2013
THE LANDSCAPE MODEL
Self – perception
Values and beliefs
Self talk
Identity
Emotions
Courage
Confidence
Perceptions
Culture
Politics (power)
Relationships
Expectations of others
Accountability
Stereotypes
Behaviours
Skills
Physical appearance
Skills, strengths and
knowledge
Health
Experience
Momentum (trends)
Policy
Procedure
Organisational structures
Environment
Conflict
Goals and expectations
Time
Opportunity
Reference: IECL, © 2013
INDIVIDUAL
THE LANDSCAPE MODEL
Self – perception
Values and beliefs
Self talk
Identity
Emotions
Courage
Confidence
Behaviours
Skills
Physical appearance
Skills, strengths and
knowledge
Health
Experience
INTERNAL
EXTERNAL
Perceptions
Culture
Politics (power)
Relationships
Expectations of others
Accountability
Stereotypes
Momentum (trends)
Policy
Procedure
Organisational structures
Environment
Conflict
Goals and expectations
Time
Opportunity
COLLECTIVE
Reference: IECL, © 2013
THE ART OF HOSTING
Becoming a masterful
communicator
WHAT WILL WE DO TOGETHER, TODAY?
Setting the
Scene
Holding the
space
Your practice
• Learning intentions
• What makes a masterful communicator?
• Defining the process
• Nailing the opening
• The Art of Hosting
• Coaching as a tool for continual improvement
• Revisiting the learning intention
FIRST THINGS FIRST…
What is the OUTCOME
of your communication?
WHAT IS THE OUTCOME YOU ARE SEEKING?
Commit
to…
Feel
Do
Think
Reference: 4-MAT, McCarthy
WHAT IS THE OUTCOME YOU ARE SEEKING?
• Next
Steps…
• How?
• Why?
Commit
to
Feel
Do
Think
• What?
Reference: 4-MAT, McCarthy
WHAT IS THE OUTCOME YOU ARE SEEKING?
• Next
Steps…
• How?
• Why?
Commit
to
Feel
Do
Think
• What?
Reference: 4-MAT, McCarthy
WHAT IS THE OUTCOME YOU ARE SEEKING?
• Next
Steps…
• How?
• Why?
Commit
to
Feel
Do
Think
• What?
Reference: 4-MAT, McCarthy
CPD FRAMEWORK
Concept
Principle
Detail
Reference: Colin James © 2013
SO TELL ME…
What is the OUTCOME
of your communication?
IF THAT IS THE OUTCOME…
How will you get started?
NAILING THE OPENING
Psychological
Prep
Reference: Colin James © 2013
NAILING THE OPENING
Psychological
Prep
Start Strong
Reference: Colin James © 2013
NAILING THE OPENING
Psychological
Prep
Start Strong
Set the
context
Reference: Colin James © 2013
NAILING THE OPENING
Psychological
Prep
Start Strong
Set the
context
Self
introduction
Reference: Colin James © 2013
NAILING THE OPENING
Psychological
Prep
Start Strong
Set the
context
Self
introduction
Guidelines
Reference: Colin James © 2013
NAILING THE OPENING
Psychological
Prep
Start Strong
Set the
context
Self
introduction
Guidelines
Principles
using
anchoring
Reference: Colin James © 2013
WHAT WILL WE DO TOGETHER, TODAY?
Setting the
Scene
• Learning intentions
• What makes a masterful communicator?
Holding the
space
• Nailing the opening
• The Art of Hosting
Your practice
• Coaching as a tool for continual improvement
• Revisiting the learning intention
NAILING THE OPENING
Psychological
Prep
Start Strong
Set the
context
Self
introduction
Guidelines
Principles
using
anchoring
THE ART OF HOSTING
Becoming a masterful
communicator
WORKING IN CIRCLE
Host
Leaders
Guardian
PRINCIPLES
THE COMPONENTS OF THE CIRCLE
Intention
Welcome Start-point
Center and Check-in/Greeting
Agreements
Three Principles and Three Practices
Guardian of process
Check-out and Farewell
Play,
doodle,
draw
THE WORLD CAFE
Listen
together
for insights
Contribute
your
thinking
Focus on
what matters
Speak you
mind and
heart
Link and
connect
ideas
Listen to
understand
THE WORLD CAFÉ: METHOD
1
2
3
HARVESTING
THE ART OF HOSTING
Becoming a masterful
communicator
WHAT WILL WE DO TOGETHER, TODAY?
Setting the
Scene
• Learning intentions
• What makes a masterful communicator?
Holding the
space
• Nailing the opening
• The Art of Hosting
Your practice
• Coaching as a tool for continual improvement
• Revisiting the learning intention
ISLANDS OF INTEREST
Name your
top 4
QU.
What are your
strengths?
What characteristic
do you bring to the
work that helps you
to be successful?
Reference: IECL, © 2013
WHAT WILL WE DO TOGETHER, TODAY?
Setting the
Scene
• Learning intentions
• What makes a masterful communicator?
Holding the
space
• Nailing the opening
• The Art of Hosting
Your practice
• Coaching as a tool for continual improvement
• Revisiting the learning intention
ALISSA HOLTON
Alissa.Holton@fya.org.au
0403 747 228