Chapter 5
Innovative EC Systems:
From E-Government to E-Learning, Collaborative
Commerce, and C2C Commerce
Learning Objectives
1. Describe various e-government initiatives.
2. Describe e-government activities and implementation
issues including government 2.0 and m-government.
3. Describe e-learning, virtual universities, and e-training.
4. Describe e-books and their readers.
5. Describe knowledge management and dissemination
as e-commerce.
6. Describe and discuss online advisory systems.
7. Describe collaborative commerce.
8. Describe C2C activities in e-commerce.
E-Government:
An Overview
• Definition and Scope
o *E-government
• *Government-to-Citizens
o *Electronic Voting
o Electronic Benefits Transfer
• *Government-to-Business
o Government E-Procurement
o Group Purchasing
o Forward E-Auctions
• *Government-to-Government
E-Government Categories of Activities
The Process of Using a Voting Machine
E-Government:
An Overview
• Government-to-Employees and Internal
Efficiency and Effectiveness
o *Government-to-Employees (G2E)
o Internal Efficiency and Effectiveness (IEE)
• Implementing E-Government
• The Transformation to E-Government
• E-Government 2.0 and Social Networking
o *Government 2.0
o The Potential of E-Government 2.0
E-Government:
An Overview
• M-Government
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*Mobile government (m-government
The Benefits of M-Government
Some Implementation Issues
Applications
E-Learning, E-Training,
and E-Books
• The Basics of E-Learning: Definitions and
Concepts
o *E-Learning
o *M-Learning
The Drivers of E-Learning
E-Learning, E-Training,
and E-Books
• Benefits and Drawbacks of E-Learning
o Benefits of E-Learning
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Education
Learning and training time reduction
Cost reduction
Large number and diversity of learners
Innovative teaching
Measurement and assessment of progress
Self-paced and motivation learning
Richness and quality
Flexibility
Updated and consistent teaching material
Ability to learn from mobile devices
Expert knowledge
Fear-free environment
The Engkey –
Robot English Teacher
Source: The Korea Advanced Institute of Science and Technology. Used with permission.
E-Learning, E-Training,
and E-Books
o Drawbacks and Challenges of E-Learning
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Need for instructor retraining
Equipment needs and support services
Lack of face-to-face interaction and campus life style
Assessments and examinations
Maintenance and updating
Protection of intellectual property
Student retention
• Distance Learning and Online Universities
o *Distance learning
o *Virtual Universities--Real Degrees
o Innovations in E-Learning
E-Learning, E-Training,
and E-Books
• Online Corporate Training
o Using Computer Games for Training Current and
New Employees
• Social Networks and E-Learning
o *Social learning
• Learning in Virtual Worlds and Second Life
• Visual Interactive Simulation
o Learning On-Demand
• *E-Learning Management Systems
E-Learning, E-Training,
and E-Books
• *Electronic Books (E-Books)
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Devices for Reading E-Books
Combining E-Readers and Tablets
Advantages and Limitations of E-Books
A Final Note: Is This the End of Printed Books?
Knowledge Management, Advisory
Systems, and Electronic Commerce
• An Overview of Knowledge Management
o *Knowledge management (KM)
• Knowledge Management Types and
Activities
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Create knowledge
Capture knowledge
Refine knowledge
Store knowledge
Update knowledge
Disseminate knowledge
The Knowledge Management System Cycle
Knowledge Management, Advisory
Systems, and Electronic Commerce
• Knowledge Sharing
o Software Tools for Knowledge Sharing
• How Is Knowledge Management Related to
E-Commerce?
• KM and Social Networks
o Deploying KM Technologies
Knowledge Management, Advisory
Systems, and Electronic Commerce
• Finding Expertise and/or Experts
Electronically and the Use of Expert Location
Systems
o Answers Provided by People at Social Networks
or Portals
o *Automated Question-Answer Systems
o Live Chat with Experts
o *Expert/expertise location systems (ELS)
o Seeking Expertise in Social Networks
AskMe’s Expert Location System
Collaborative Commerce
• Essentials of Collaborative Commerce
o *Collaborative commerce (c-commerce)
o *E-collaboration
• The Elements and Processes of CCommerce
• *Collaboration Hub (c-hub)
o Improving Collaborative Commerce
Elements and Process of
C-Commerce Systems
Collaborative Commerce
• Representative Examples of Collaborative
Commerce
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*Vendor-managed inventory (VMI)
Retailer-Supplier Collaboration
Reducing Transportation and Inventory Costs
Reduction of Design Cycle Time
Elimination of Channel Conflict: Collaboration with
Dealers and Retailers
• Barriers to C-Commerce
o Overcoming Barriers to E-Collaboration
• Collaboration Processes and Software
Target’s Extranet
Consumer-to-Consumer
Electronic Commerce
• *Consumer-to-consumer (C2C) EC
• E-Commerce: C2C Applications
o C2C Auctions
o Selling and Buying in C2C
• Person-to-Person Money Lending
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Classified Ads
Personal Services
File-Sharing Utilities: Napster and Others
C2C Activities in Social Networks and Trading
Virtual Properties
Managerial Issues
1. How do we design the most cost-efficient
government e-procurement system?
2. How do we design the portfolio of e-learning
knowledge sources?
3. How do we incorporate social networking-based
learning and services in our organization?
4. What will be the impact of the e-book platform?
5. How difficult is it to introduce e-collaboration?
6. How much can be shared with business partners?
Can they be trusted?
7. Who benefits from vendor-managed inventory?
Summary
1. E-government activities.
2. Implementing e-government to citizens,
businesses, and its own operations.
3. E-learning and training.
4. E-books and their readers.
5. Knowledge management and
dissemination.
6. Online advisory systems.
7. C-commerce.
8. C2C activities.