Values Based Recruitment in Boots UK
Marc Donovan
Head of HR – Healthcare, Boots UK
Changing Environment
The changing face of Pharmacy
The NHS in England is
facing the biggest
challenge in its history
How pharmacy engages
with the NHS is becoming
more complex
We have the opportunity
to develop the role of
pharmacy and the
services we provide
Best people, best place, best care
The changing face of healthcare
The provision of healthcare
is changing dramatically
With an ageing population,
needs and attitudes are
changing
Greater investment in
prevention and self-care
Government recognizes it is
underutilizing pharmacy
the power of
Life Changing Work
the power of
Selecting the Best
5
Changing face of pharmacy workforce
Complex and dynamic – many opportunities
Significant
oversupply
soon
New services
to deliver
Cultural
challenge
of change
Values based recruitment
How to bring about change…
Define ‘the best’, now and future
Completely redesigned recruitment
journey
Assess personality, cultural fit,
capability (and leadership) for all
healthcare roles
Give insight to Boots and their role
Dynamic feedback
Efficient and prepared to react
Values based recruitment
Complex and dynamic – many opportunities
Essential to focus on behaviours
Understand customers / patients,
performance and leadership
qualities
Capability is essential, but comes
after
Great way of engaging the
organisation
Definition of Stunning?
8
Values based recruitment
What we have learnt…
We recruit to a better fit for the
future, which effects performance,
culture and employee engagement
Our best performing colleagues
have a different set of values and
personality traits
Variance in ‘growing pharmacists’ is
a concern
ROI is high
There are development themes
across the profession
The more we learn, the more we
change, the more radical we need to
be
the power of
World Class
Development
Not just recruitment
What about existing colleagues?
Cannot change culture with new
recruits
Have to free our current people
‘To allow pharmacists to be who
they want to be, practice freely and
with empowerment to deliver
personalised patient care’
‘Allowing me to be me’
Development plans ✔
Development themes at macro level
✔
Personalised ✔
Strengths and Limitations ✔
Delivering Complete Care
Personalised Care
Reward and
Recognition
Right Advisor
Model
Right People, Right
Place, Right Time
Communications and
Engagement
Culture and Climate
Performance
Leadership
Recruitment
Talent Pipeline
Capability
Continued Fitness to
practice
Delivering Complete Care
Personalised Care
Reward and
Recognition
Right Advisor
Model
Right People, Right
Place, Right Time
Communications and
Engagement
Culture and Climate
Performance
Leadership
Recruitment
Talent Pipeline
Capability
Continued Fitness to
practice
Where next?
Continue to redefine recruitment
candidate journey
Work with Schools of Pharmacy
and regulator around findings
Build on developing our
colleagues, both Personalised
development and collectively
Deliver the Why, by people who
understand and live for the Why