Exchange Online Unified Messaging
Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana
UM Program Management Team | Microsoft Corporation
Agenda
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What is Exchange UM? What is it not?
How does Exchange UM work?
How does Exchange Online UM differ from on-premises?
How do you get up and running with UM Online?
Where and when will Exchange Online UM be available?
Q&A
| Microsoft Confidential
History
• Exchange UM = Exchange Unified Messaging
− Voice mail in e-mail Inbox, access to both over the phone
− One storage infrastructure (Exchange)
− One transport infrastructure (Exchange)
− One identity infrastructure (Active Directory)
− One configuration infrastructure (based on PowerShell)
• First included with Exchange 2007
• Extended in Exchange 2010
• Plans for Online UM announced at Office 365 launch
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| Microsoft Confidential
What…
is Exchange UM?
What is it not?
UM is a Replacement for Voice Mail
• Voicemail in the Inbox (Message creation from the phone)
− Voice messages and missed calls appear in e-mail clients
− Outlook 2007 and 2010 (special voicemail rendering)
− Outlook Web App (special voicemail rendering)
− Exchange ActiveSync clients (many smartphone platforms, incl. WP7)
− Voice Mail Preview (7 language packs)
− Text inserted into voice message automatically from audio recording
• Outlook Voice Access (Message retrieval from the phone)
− Voicemail, E-mail, Calendar, Contacts, Directory, Options
− Speech-enabled interface (26 language packs)
− Messages: Read (play), reply(-all), forward, call sender, delete etc.
− Meetings: Read, accept, decline, send “I’ll be X minutes late”, etc.
− Directory, Contacts: Call, send message, play details, etc.
− Great for hands-free triage (e.g. while walking or driving)
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| Microsoft Confidential
Voice Mail Preview
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| Microsoft Confidential
More UM Call Answering Features
• Call Answering Rules
− UM-enabled user customizes caller interface
− Multiple rules allowed per user
− Specify conditions:
− Who’s calling; when the call arrives; free/busy status etc.
− Record custom greetings
− Create menu for callers to choose from:
− Leave a message, transfer call, try to find user (while caller holds)
• Automated Attendants
− Easily contact someone in an organization without knowing
their direct dial number
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| Microsoft Confidential
Outlook Voice Access
• Speech-enabled access to Exchange from any phone, anywhere
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| Microsoft Confidential
UM is not the PBX
• UM does not provide “dial tone”
• Customers who run UM today must use one or more of:
− Microsoft Office Communications Server 2007/R2
− Microsoft Lync™ Server 2010
− PBX + VoIP gateway that is interoperable with UM
− IP PBX that is interoperable with UM
• Current list at “Telephony Advisor for Exchange 2010”
− http://technet.microsoft.com/en-us/library/ee364753.aspx
− UM Systems Integrators have demonstrated other
integrations
How…
does UM work?
UM: Attraction to Org Admins
• Same admin tools and techniques as the rest of Exchange
• Based around PowerShell
− Everything is scriptable
− RBAC: 3 UM admin roles “out of the box”, can make more
• Policy framework for UM user capabilities
• Management pack for Microsoft System Center
• Reporting built into Exchange Control Panel
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| Microsoft Confidential
UM Uses Voice-over-IP
• UM works with many types of telephony/communications server
Customer’s Premises
Public
Telephone
Network
Exchange
Server Roles
“Telephony or
Communications
Server”
Mailbox
Corporate IP
network
Hub Transport
Unified Messaging
Firewall
Public IP
network
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| Microsoft Confidential
Client Access
UM Uses Voice-over-IP
• For traditional PBXs, must use a gateway to connect to UM
Customer’s Premises
Public
Telephone
Network
Exchange
Server Roles
PBX
Mailbox
Corporate IP
network
Hub Transport
Unified Messaging
VoIP Gateway
Internal phones
(PBX extensions)
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| Microsoft Confidential
Firewall
Public IP
network
Client Access
UM Uses Voice-over-IP
• For IP-PBXs, don’t need VoIP gateway
− But IP-PBX must meet UM’s SIP interoperability requirements
Customer’s Premises
IP - PBX
Public
Telephone
Network
Exchange
Server Roles
Mailbox
Corporate IP
network
CISCO IP PHONE
7905 SERIES
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MNO
GHI
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PQRS
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PQRS
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Hub Transport
Unified Messaging
CISCO IP PHONE
7905 SERIES
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WXYZ
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PQRS
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Internal IP phones
(IP-PBX extensions)
Firewall
Public IP
network
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| Microsoft Confidential
Client Access
UM Uses Voice-over-IP
• For OCS or Lync, don’t need VoIP gateway for UM
− But OCS/Lync needs Gateway for telephone network access
Customer’s Premises
Public
Telephone
Network
VoIP
Gateway
Exchange
Server Roles
Mailbox
Corporate IP
network
Hub Transport
Unified Messaging
Mediation Server
Lync Servers
Lync Client
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| Microsoft Confidential
Firewall
Public IP
network
Client Access
Voice-over-IP Works over Distance
• UM can be separated from telephony/communications servers
Customer’s Datacenter
Customer’s Premises
Public
Telephone
Network
Exchange
Server Roles
Lync, PBX+GW
or IP-PBX
Mailbox
Corporate IP
network
Hub Transport
Unified Messaging
Firewall
Firewall
Public IP
network
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| Microsoft Confidential
Client Access
How…
does Exchange UM Online differ from
UM on-premises?
UM Online runs in MS Datacenters
• Voice-over-IP to/from UM Online runs over the public IP network
Microsoft Datacenter
Customer’s Premises
Public
Telephone
Network
Exchange
Server Roles
Mailbox
Lync, PBX+GW
or IP-PBX
Hub Transport
Unified Messaging
Firewall
Firewall
Public IP
network
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| Microsoft Confidential
Client Access
UM Online: for Office 365 Customers
Contoso
Corporation
Internet
Fabrikam,
Inc.
SIP/TLS/SRTP
Exchange Online
(Office 365)
How…
do I get up and running with UM
Online?
Requirements for UM Online
• Correct type of Exchange user licenses (provided during Beta)
• One or more supported telephony systems
− Traditional PBX + Gateway (see Telephony Advisor)
− IP-PBX
− Microsoft Lync Server 2010
• VoIP-aware Network Border Server
− Supported Session Border Controller (for PBX, IP-PBX)
− Lync Server 2010 Edge Role
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| Microsoft Confidential
Session Border Controllers
• VoIP-aware network border systems
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− Protection against intrusion and denial of service attacks
Makes/models tested to date with UM Online
− AudioCodes (Mediant 1000 MSBG, 6.00AL.014)
− Ingate (SIParator19, 4.8.4)
− NET (VX1800, 4.7.2v47)
AudioCodes and NET products available standalone and also
as combination media gateway/SBC devices
In principle, all SBCs tested should work with UM-compatible
gateways and IP-PBXs. In practice, we have not tested all
possible combinations.
Cisco (CUBE) product does not support some UM call flows
(e.g. message waiting indicator).
| Microsoft Confidential
Where and when…
will Online UM be available?
Exchange Online UM Availability
• In Office 365 (Exchange Online): introduce during Beta
• Plan to make available in all regions in 2011
− North America first, then Europe, then Asia and Latin America
− But will not be offered for users with certain country-of-origin
values (list subject to review):
− EC, GT, IN, KR, LK, NG, PH, QA, TH, UY
• High availability (site- and datacenter-level failover) configured
• Same UM feature set as on-prem, except for speech access to
directory (DTMF only in initial release)
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Questions?
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