Breakfast General Session | People and Change
Sponsored by
Breakfast General Session | People and Change
Donald J. Hahn
CFCC, CPVA, CPBA
Chief Learning Officer
Security Business Institute
Sponsored by
Common Problems Cited By Leaders
• I need a better way of setting
goals for employees.
• I need a better way of holding
employees accountable for
achieving goals.
• I want to hire the right people
& fire the wrong people.
Common Problems (cont’d)
• I wish my people
communicated more
effectively.
• I wish my supervisors would
lead employees more
proactively.
• I don’t know if my employees
are fully engaged.
People & Change
Are people capable of
change, and if so, to what
degree?
Why some do … and some
don’t?
What critical success
factors should I look for?
What is my role in effecting
Change?
Are people capable of
change, and if so, to what
degree?
The Amenability of Competencies to Change
Relatively Easy to Change
Harder But Doable
Very Difficult to Change
Risk Taking
Judgment
Intelligence
Leading Edge
Strategic Skills
Analysis Skills
Education
Pragmatism
Creativity
Experience
“Track Record”
Conceptual Ability
Organization/Planning
Initiative
Integrity
Self-Awareness
Excellence Standards
Assertiveness
Communications-Oral
Independence
Inspiring “Followership”
Communications-Written
Stress Management
Energy
First Impression
Adaptability
Enthusiasm
Customer Focus
Likeability
Ambition
Political Savvy
Listening
Tenacity
Selecting A Players
Team Player
Removing C Players
Negotiation Skills
Coaching/Training
Persuasiveness
Goal Setting
Team Builder
Empowerment
Change Leadership
Performance Management
Diversity
Running Meetings
Conflict Management
Compatibility of Needs
Credible Vision
Balance in Life
Why some do … and some
don’t
Comfort Zone
Motivation /Values
Comfort Zone
Behavior
Competency
EQ or IQ??
Intellectual Quotient
Emotional Quotient
• Measures normative intellect
cognitive abilities, such as the
ability to learn or understand new
situations.
• Measures one's emotional
intelligence, as defined by the
ability to use both emotional and
cognitive thought.
– Thinking
– Comprehension
– Processing
–
–
–
–
Adversity
Empathy
Resiliency
Composure
Emotional Quotient
5-major components :
–
–
–
–
–
Intrapersonal Skills
Interpersonal Skills
Stress Management
Adaptability
General Mood
“When I compared star performers with
average ones in senior leadership positions,
nearly 90% of the
difference in their profiles was attributed to
emotional intelligence factors rather than
cognitive abilities.”
–Daniel Goleman
Employee Engagement
How can
we grow?
Do I belong?
What do I give?
What do I get?
What Critical success
factors should I look for?
Traits Shared By Successful People
What is the single greatest characteristic of
successful people?
What are some other key characteristics?
What is the single greatest attribute needed for
change?
Competency
Competencies and Stages of Change
Unconsciously
Competent
Consciously
Competent
Unconsciously
Incompetent
Consciously
Incompetent
Consciousness
Learning Model
Your Role In Effecting Change:
Do your people understand their role?
Do your people understand their gaps?
Do they take responsibility to close those gaps?
Do you hold them accountable?
Comfort Zone & Remedies
Motivation
/Values
HIRE
Comfort Zone
Behavior
COACH
TRAIN
Competency
Management Focus
Coaching
Behavior
People will only
perform in a manner
consistent with their
self concept.
Motivators
Competency
Mentoring
Training
• Performance reviews
are a critical and
ongoing process to fill
the gaps between
current and desired
results.
• Do you have a “people
plan” designed to
improve your human
capital?
Your People Plan
Production
(A)
Trend
(B)
Potential
(C)
Trend
(D)
Top 25%
2nd 25%
3rd 25%
Bottom
25%
Trending Key:
↔
↑
↓
Same
Growth
Decline
Ongoing Coaching and Support
Standards &
Accountability
2012
Goals and
Objectives
PIP
Training and
Development
Coaching and
Feedback
PIP
Large
Pressure for
valid
strategies
(good
strategies can
emerge)
Difficult for
strategies to
emerge
small
Feedback: Consistent and Continuous
Little pressure
for valid
strategies
(good and bad
strategies can
coexist)
Superstitious
learning quite
likely
Noisy
Perfect
Quality of Feedback
Liberate…
Don’t Legislate!
Standards
Consequences
Ownership
"It is not the strongest
of the species that
survives, nor the most
intelligent, but the one
most responsive to
change."
Charles Darwin
“Let’s not forget that the
little emotions are
the great captains of our
lives and we obey
them without realizing it.
Vincent Van Gogh
What’s your Emotional Quotient?
Confidential, complimentary online assessment
delivered to your desktop
HOW?
Write “EQ” on your business card,
leave it with us at the end of the session
Thank You
“Emotional Intelligence”
“Good to Great”
“Human Sigma”
“The Tao of Coaching”
Daniel Goleman
Jim Collins
Fleming & Asplund
Max Landsberg