Canadian Tire Values
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2
3
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5
Heart
Heart &
Passion
Passion &
Heart
Honesty &
Integrity
Integrity
Integrity,
Honesty &
Trust
Open & Honest
Integrity
Communication
Integrity &
Trust
Continuous
Improvement
Learning &
Renewal
Learning &
Renewal
Strive for
Excellence (to
be the best)
Growth
Renewal
Team
Teamwork
Mutual
Progress
“Live & die
together”
Place team
ahead of the
individual
Team
Team
Customer
Driven
Customer
Driven
Passion for
Customer
Passion for
Customer
Passion for
Customer
All
Encompassing
Customer Focus
Heart
Performance
Performance Strive for
Culture with
Culture
Excellence
a Heart
Heart &
Passion
6
Passion
Performance
Summary
• Customer Driven
– Proactive - at cause
•
•
•
•
Team
Continuous Improvement
Heart
Honesty & Integrity
Relationship
Customer Driven Relationship
• Striving to improve service and value
for the customer
• Customer driven policy, practices
• Create a superior relationship with the
customer. “personalize relationship”
– warm, personal, caring
• We are here to serve
Team
•
•
•
•
•
•
Trust
Interdependence
One
Ownership
Freedom
Accountability; at cause
Continuous Improvement
• Learning & renewal
–
–
–
–
–
–
Team
Listening
Copying
Innovating
Benchmarking
Coaching, mentoring
• Business
– process execution & improvement
Heart
•
•
•
•
•
•
•
Pride
Family
Community
Commitment
Tenacity
Compassion
Balance
Honesty/Integrity/Trust
• All Stakeholders
– customers
– shareholders
– team
• Relationship
Summary
•
Heart
–
–
–
–
•
Customer / Passion for Customer
–
–
–
•
trust & respect
honesty
Growth
–
–
–
•
passion for customer
sine qua non
at all levels
Integrity
–
–
•
commitment
demonstrating through action
making a difference
drive/ambition/will to win
innovation/vision
results
personal growth
Team
–
–
independence/interdependence
family