Stakeholder’s Launch
Welcome
5th July 2010
Ethos Of The Service
“We are one service, delivered by 3
partners, offices located across Barnet”
Local Offices
The Partners
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Notting Hill Housing Group
PCHA (part of Genesis Housing Group)
Homeless Action in Barnet (HAB)
Experienced
Local
Background
• Single Service Provider for generic
Floating Support in Barnet
• Funded by LB of Barnet (Adult Social Care)
• Service began on 1st May 2010.
• Staff and clients retained from existing
providers
What is Floating Support?
• Floating Support provides Housing Related Support to
meet the needs of vulnerable adults (16+) in Barnet to
enable them to maintain their independence in their own
home, regardless of tenure.
• Floating Support promotes independence and selfempowerment and not dependence.
• Floating support services have the flexibility to support a
person wherever they live – as distinct from
accommodation based services, where support is tied to
particular accommodation.
Examples of Housing
Related Support
• Setting up and maintaining a
home or tenancy
• Accessing training,
employment and education
• Practical and/or emotional
support in dealing with every
day matters
Examples of Housing
Related Support
• Developing independent living
skills
• Gaining access to other
services
• Help to make sure the clients
accommodation is safe and
secure
• Managing finances and benefit
claims
DOES NOT INCLUDE
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Domiciliary Care (cleaning, cooking, etc)
Personal Care
Providing accommodation
Befriending
Housing management
The Support Service
• Person-Centred
• Flexible
• Clear and Measurable outcomes
• A designated support officer who works on
a one-to-one basis with clients
• Support is provided through effective
Support Planning and Risk Management
Planning
Capacity & Throughput
• Initial Capacity is 560 as quarterly
average.
• Service Utilisation target is 98%.
• Annual throughput is target of 300%.
• Client to Staff ratios will be variable
(1:19 – 1:13).
Access to the service
• Direct referrals are not taken by Outreach
Barnet.
• Referrals are sent to Central Access Team
who will carry out assessments to
determine eligibility and priority - then
forwarded to Outreach Barnet.
• Self referrals to the CAT
• Waiting list is maintained by CAT.
Access to the service
Managed by: Roger Robbin-Coker
Located at:
Housing Support Team
Barbara Langstone House
317–319 High Road
North Finchley
N12 8LZ
Tel: 0208 359 3215
Fax: 0208 492 8575
Housingsupportteam@barnet.gov.uk
Service Initiation
• Meeting with client within 5 working days
of CAT referral.
• Outcome of initial meeting communicated
within 3 days to client & referrer.
• Support Agreement signed.
• Support Plan & Risk Assessment with
client within 4 weeks of first meeting.
Support Needs &
Duration
• Model A of specification
• Low/med level needs, short-term support.
• Clients willing to participate in support
assessment & to engage in support
planning process.
• Support needs met or reduced in 3-6
months.
• Average support period of 6 months.
Support Planning
• Targets are agreed with client and other
agencies, where possible.
• SMART targets assigned to relevant parties. (eg.
Client, agency, S.O.)
• Regular reviews of targets
• Support Plans formally reviewed every 3 months
• Support will end when all agreed targets are
completed – realistic
• Negotiated with client
Duty / Drop-in service
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36b Woodhouse Road, North Finchley, N12 0RG
Tel: 020 3115 1185
Email: duty@outreachbarnet.org.uk
Operates between the hours of 9.00am –
5.00pm
• Manned by 3 staff daily
• Help with completing referral paperwork, assist
with bidding, assist clients to receive support
Client Involvement
• Focus Group Meetings & Events.
• Client led group initiatives around:
– Newsletter
– Culture and Diversity
– Client involvement
• Clients involved in recruitment & informing
staff appraisals.
• Life skills workshops.
Going forward
• Annual Report & Service Improvement
Plan.
• Exit & Annual Satisfaction Surveys.
• Strengthen partnership working with
borough agencies
• Streamline access to service
• Development and delivery of ‘Intensive’
Floating Support Service – Model B
Stakeholder Liaison
• Information-sharing & joint-working
protocols.
• Access for meeting clients
• Reciprocal Presentations and
attendance at team meetings & key
links.
• Stakeholder satisfaction surveys.
Question & Answers
Questions for panel