OUTCOMES MONITORING IN
PRACTICE (SPIN SYSTEM)
25/11/11
KATE MARTIN & IAIN NEILL
Overview
• MACS Services
•Journey to outcomes work
•Developing Outcomes
• SPIN
•Benefits
•Learning
Developing Outcomes
•Clarity of aims and objectives
• Linking aims to outcomes
• Key Performance Indicators
• Outcomes to Supporting People
• Introduction of Outcome Star
Monitoring Outcomes
• Development of the SPIN database
• Reporting Hard outcomes
•Soft Outcomes reporting via the
Outcome Star
Outcomes
Five high level indicators:
•Achieve Economic Wellbeing
•Enjoy and Achieve
•Be healthy
•Stay safe
•Positive contribution
Database Development
•Selecting your basket of indicators
See exercise in pack
SPIN DEMO
• Hard Outcome reports
• Distance travelled
•Statistics
•Funder reports
•Journey Outcome Graphs
Outcome Star
Outcome Star
Benefits for Young People
•Visual tool
•Improved monitoring of service
•Tailored support to suit specific
individual needs
•Analysis enables change of
interventions
Benefits for Staff
•Reduction / change of
administration
•Framework for learning and
development
•Clearly demonstrates achievements
•Motivational
•Improves clarity / purpose of work
Benefits for Organisation
•Evidences performance for future
contracts
•Provides clear statistical analysis
•Improved I.T. systems
•Highlights improvements for the future
and gaps in provision
•Benchmarks our work
•Introduction of Balanced Scorecard
Lessons Learnt
•The development of the IT system
more complicated than we thought
•Initial input of data – underestimation
of time.
•Staff consultation – balancing work and
new system.
• To develop a small focus group of staff
to meet and feedback learning
Lessons Learnt
•Time required to manage outcomes
•Inputs to system need to be closely
monitored
•Interpretation of questions
•Confusion over distanced travelled
models
Useful websites:
www.homelessoutcomes.org.uk
www.outcomesstarsystem.org.uk
If you would like to demo our SPIN
system which monitors hard
outcomes you can email
info@spinsystem.org
Contact Details
MACS Supporting Young People
4 Lower Crescent
Belfast
Tel: 02890 313163
E-mail: kate@macsni.org