Managing Upwards for
Team Leaders
Facilitated by Marion Parris
Parris King Developing Potential Ltd
01332 381888/marion@parrisking.com
Objectives
 Discuss principles of self-mastery
 Identify managing upwards influence strategies
 Identify guidelines for joint problem solving
 Respond appropriately to challenging situations
A sample of 6 slides from a 1 day workshop
Self Mastery Elements
Understanding Yourself
Managing Yourself
Understanding Others
Managing Relationships
A sample of 6 slides from a 1 day workshop
Covey’s system of influence
Interest—Purpose—Influence
A sample of 6 slides from a 1 day workshop
Managing conflict
Style
Approach
Outcome
Compete
Coerce
Win-lose
Avoid
Avoid
Defer issue
Avoid
Compromise
Win some, lose some
Co-operate
Accommodate
May win, may lose
Can gain future advantage
Collaborate
Problem-solving
Win-win
Create mutual advantage
A sample of 6 slides from a 1 day workshop
Overcoming communication barriers
Context
• Facts
• Feelings
• Beliefs
• Values
• Opinions
Response
“The facts are…”
“I feel…”
“I believe…”
“To me…”
“In my opinion…”
A sample of 6 slides from a 1 day workshop