Progress Report on improvements to
Building Control Customer service
Nicola Gillott - Client Admin. Co-ordinator
Andrew Taylor - Building Control Manager
Sheffield City Council
What we will cover
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Listening to the customer
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Service changes
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Easier approval process
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Links between Planning and Building Control
Reminder of the customer review
Opportunity to take a step back
Understand performance from a customer perspective
Improve perception of the service
Improve service to customers
Identify efficiencies - remove any waste and
bureaucracy
Understand links between Planning and Building
Control
What mattered to the Customer?
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Approval
Professionalism/expertise
Want a single point of contact/build a relationship
No surprises
Helpful
Timescales/be flexible
Resolutions not problems
To be complimentary
Service Changes
Customer focus
Problem solving; flexible; clear and informed advice
1-2-1relationships
Plans and Sites a single team
Continuous learning
Enhanced Services – We do more than Building Control
Contract Demolition Service
Air pressure testing; SAP; EPC; SBEM; Code For
Sustainable Homes; Acoustic Testing; Warranties
Approval time improvements
12 days average and improving
(10 average days this month)
Service Changes continued….
Supporting Partners
Working inside and outside Sheffield
Supporting their business
LABC Awards
Same day inspections
Front-end
Approvals and Completion Certificates
Web improvements
The Approval Process - Making it easier
Application deposit and Approvals
• Online – 40% to buildingcontrol@sheffield.gov.uk
New Developments
• BC E Forms
• Telephone applications
Refreshed Web site
LABC
South Yorkshire
& Humber
Awards 2013
Go to:
www.sheffield.gov.uk
LABC
South Yorkshire
& Humber
Awards 2013
Nominate your
Project online
Follow us on
Twitter
@SCC_Planning_BC
Planning and Building Control
In a sample of 100 planning applications, 50% of those
applications would follow on to need Building Regulation
consent
We can be there if you need us
We want to be involved
We can add value
Planning and Building Control - An example
Development Team Approach
Extension for a New Heavy Forge
Early engagement with all parties
Visit to site
Preliminary comments and problems
resolved
Client sees benefits and is leading on
management of project
LABC engaged
Any questions?
Are we delivering?
Contact:
Andrew Taylor
Building Control Manager
Sheffield City Council
Email: andrew.taylor@Sheffield.gov.uk