Prospects Services Ltd
Delivering the Work
Programme
Prospects Services Ltd
• Largest provider of
Connexions Services
• Largest provider of
Next Step Services
• Ofsted Inspection
Service provider
• OLASS
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Prospects Events
CfA
Gabbitas
Education Resources
Welfare to Work
provider
Work Programme Drivers
• Black box approach to ‘worklessness’
• Part of “Get Britain Working”
• Replaces all current DWP contracts, except Work
Choice and Support Contracts
• More customers than ever before accessing one
programme
• Payment by results
• Shaping the future of ‘Welfare to Work’
Prospects approach to the Work
Programme
Performance Criteria
• Each customer group has it’s own target
for both performance and sustainability
• Performance measured against referrals
• Paid via 3 methods
• Attachment
• Job Outcome
• Sustainability
Prospects Work Programme
Principles
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Holistic approach to ‘worklessness’
Removes barriers
Measures and rewards progress
No one gets left behind
Deals with the issues of ‘worklessness’
prior to helping people into employment
The Customer Journey
Customer Journey
Engagement
• PRaP referral received
• Engagement process begins
• TLC & Engagement Team
• 90% customers engaged via TLC; 5% by
Engagement Team
• Initial Assessment undertaken & assigned
to named Cohort Advisor
The Ascent Programme
A
S
C
E
N
T
Unemployed
Employed
Example Ascent Diagrams
Following
interventions
A
Initial
Assessment
S
E
E
N
N
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T
A
EST
S
C
C
Referral to
A
S
C
E
N
T
Customer Journey
• 1:1 Advisor appointment booked for within
5 days of initial assessment
• Advisor will guide customer through their
time on programme
• Agree & negotiate interventions
• Agree & sanction ‘rewards &
consequences’
• Contact every 2 weeks
• Access the Customer Portal
Ascent Interventions
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Reality Camps
Heroes to Inspire
Ascent Skills Enhancement Projects
Motivational Speakers
Aspiration – Consequence & Reward
Relocation, Relocation, Relocation
Ascent Sports Teams
Assessment
Ascent Interventions
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Achievement Projects
36 Ascent Workshops
Come Dine With Me
Life Checks
Community Events
Ascent Radio
Well Being Groups
Customer’s Progress
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Attended 1:1 appointments
Attended a variety of interventions
Accessed learning & development opportunities
Undertaken a ‘reward activity’
Taken part in ‘Skills Enhancement Project’
Customer continues to attend and confidence
grows
• Referred to an ESTA
Referral to ESTA
• Team tasked with placing customers in
real vacancies
• Prospects Work Trials
• Prospects Employer Engagement Activities
• Targeted for job sourcing & customer
placing
• Encompasses Post Employment Support
Post Employment Support
• TLC undertaking Welfare in Work support
calls
• Weeks 1 – 4
Weekly
• Weeks 5 – 26
Fortnightly
• Week 27+
Bi Monthly
• Issues referred to ACA or ESTA – active
solutions focussed approach
• If customer leaves work, returns to Work
Programme if within 104 weeks
Issues Faced
• Work Programme cannot fund everything
• High level of Ministerial oversight
• High levels of risk for Primes and supply
chain partners
• Partnership approach required
• Cohesiveness & integration into current &
future strategies required
Questions
• Any questions?