Autoliv Supplier Escalation Model
Step 4
Step 3
Criteria
Autoliv
Actions
•Case continues after confirmed
OK
Step 2
date (containment)
•A repeat case after
implemented corrective action.
Step 1
•First NCM for a certain partno.
•NCM and 8D-request sent to
contact person at supplier (copy
to local buyer)
•Immediate containment plan to
be advised within two hours
•Short term Action plan to Autoliv
within 24 hours (8D-report 1-3)
•Long term Action plan to Autoliv
within 5 days (8D-report 4-5)
•Verification of corrective actions
to Autoliv within 3 weeks (8DReport 6-8)
•Supplier systemic issue
•Aother repeat case after
implemented corrective action.
•1st case continues after
confirmed OK-date
(containment)
Supplier
Actions
•Severe problems that have
not been solved on a local
level
•No approved LTAP in Step 1
within 5 days
•No approved LTAP in Step 2
within 5 days
•Special status notification (on
Flag-Panel)
•Supplier senior management
informed by letter Step 3
Any one or more of the following
action
can be taken:
•Local Autoliv Purchasing
management involvement
•Project stop
•Information to Commodity Manager or
Commodity Steering Committee
•Start of a Supplier Quality and
Delivery Review Process
•New Business Hold /No new
enquiry’s
•Payment stops and/or price
concessions
•Supplier Actions as per Step 1
•Supplier phase out
•Meeting with supplier to confirm
and approve LTAP
•Supplier implements CSL 2.
•Re-sourcing of business
•Follow up meetings with supplier
Responsibility:
Lead Buyer and local Quality
Manager (or Commodity Core
Team)
•Supplier management informed
by letter Step 2
•Information to local Autoliv
Purchase and Quality
Management
•Inform Autoliv Lead Buyer or
Commodity Action Team
•Supplier Actions as per Step 1
•Supplier implements CSL 1 .
Responsibility:
Local SQE
Responsibility:
Commodity Manager
or Commodity
Steering Committee
Key to terminology : see page 2 !
Responsibility:
Local SQE
PROPRIETARY
Autoliv Supplier Escalation Model
Key to terminology:
Step 1, Step 2, Step 3 and Step 4 Actions: Actions to be performed by Autoliv and
supplier according to the reached escalation-level (Step1 to Step 4).
NCM = Non Conforming Material Report
LTAP = Long Term Action Plan
CSL 1 = Controlled Shipping Level 1 : 100% sort under the supplier`s responsibility.
CSL 2 = Controlled Shipping Level 2 : 100% sort under the supplier`s responsibility
by an independent, third party agency.
PROPRIETARY