URIncluded
An Organisation Committed To
Engage With, Coach and Empower
Vulnerable People
Target Groups
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Young people who
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Are at risk of exclusion
Whose behaviour, attendance or progress is a cause for concern
Who need support and assistance with their personal organisation
Are in Public Care
Are isolated and withdrawn
Require specific, short-term support
Gifted, talented but under-achieving
Experiencing difficulties related to family break-down and related
issues
Target Groups
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Targets of Domestic Violence and Abuse
 Their families
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Schools their children attend
 Their employers
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Supervisors, Managers, Human Resource Professionals,
Chief Executives, Owners and Directors.
We Will Provide
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Training, Consultancy and Coaching for
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The Children & Young People’s Workforce
Employers & Training Organisations
Further & Higher Education Organisations
Voluntary Organisations
Together With
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Opportunities for action research-based interventions and
programmes
Placements for Students. Mentors and Volunteers.
Our Team
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Will be:
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Available to work on a flexible basis to meet customer and client
needs
DBS cleared
Given access to professional training, caseload management and
professional supervision
Drawn from a range of social, ethnic and economic backgrounds,
including faith groups and the voluntary sector
Given clear guidelines based on legal and ethical protocols
Required to observe protocols related to confidentiality and
information sharing
In Delivering Our Service We Will
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Work with existing agencies
Move from the concept of “referral” to “communication”
Apply flexible approaches to needs including
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Home visits and support strategies
For the future
 Development of supported e-learning
Apply high level professional and ethical standards
Work with parents and communities
Signpost` “best fit to need” agencies
With suitably qualified and experienced people with complimentary skills
and experience.
Evaluation
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CASE WORK EVALUATION
 We will deploy the GAS (Goal Attainment Scoring) system of evaluation. This is
used in similar circumstances and allows us to evaluate predicted and required
outcomes in the context of case work complexity
OTHER TECHNIQUES
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We will develop satisfaction and attainment criteria specific to the
requirements of individual projects and interventions.
OUR EVALUATIONS
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Will inform future planning including the Continued Professional Development
of all staff and mentors-they will be summarised and included in the
Company’s Annual Report
Structure
Contract/Operations Management
Legal & Finance
HR & Work-Load Management
User Group
User Group
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Representatives From
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User Schools
Provider (signposted) Groups
Client (s) Group
Community Representatives
Other Local Partnership Groups (Representatives)
Local Authority (Children’s Services) representatives as appropriate
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Contract/Operations Management
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To develop and implement service Level Agreements with User and
Provider Groups
To monitor Quality Assurance Standards
To report on activity levels and operational issues
To implement and monitor policies and guidelines based on best practice
and Statutory Guidance
HR & Case Load Management
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To oversee the recruitment, supervision, training and
development of:
 Administrative personnel
 Lead Mentors (Salaried)
 Mentors (Volunteers)
To ensure that the organisation’s policies on Confidentiality,
Child Protection and Disclosure and Equal Opportunities are
adhered to and updated as required
To implement National Occupational Standards as applicable
to role and responsibilities within the organisation.
Legal & Finance
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To prepare and provide regular (quarterly) financial reports to the
Management Group and Trustees
To submit records to the organisation’s accountants on annual basis
To present an annual report to the management group To keep abreast of
all legal developments (financial and operational) that impact on the
organisation’s activities including:
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Child Protection
Equality of Opportunities
Health and Safety at Work (Including Risk Assessments)
Employment Law
Indemnity
Summary
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Our Service will:
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Be responsive to user needs
 Be driven by supported by research and best practice
 Adopt and deliver an ethical approach in its dealings with all service users,
funding agencies, and other interested parties
 Produce evidence of impacts
 Operate within clear financial boundaries