Business Support Services Group
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BSS
Data Assurance
User Group
Book Training
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Knowledge Centre
Team contacts
Services
Projects
Data Calendar
The BSS Group undertakes a number of key tasks in support of the service development across SAS. Working
closely with stakeholders and liaising with teams from LRIS it provides a business analysis, project
management and support service to business units across SAS
Business Support Services
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Business Support Services Group
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BSS
Data Assurance
User Group
Book Training
Knowledge Centre
 Operations
 Journey Maps
 Data Maps
 Process Charts
 Reference Materials
 Training Manuals
 Organisation charts
 Other Resources
Knowledge Centre
The BBS Group maintains a knowledge and capabilities facility which brings together process maps, customer
journeys, supporting documentation, operational guides, reference manuals and a whole series of structured
information to assist you in your work.
The purpose of this resource is to improve the customer satisfaction and service received and feedback is
welcome to BSS-Support@mmu.ac.uk
Choose from the operational areas above left to investigate administrative areas or choose targeted resources
on the right.
If you’re not sure where to start choose ‘Overview’ above (top right) or if you are looking for a more specific
resource go straight to one of the categories underneath the overview.
Business Support Services
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Business Support Services Group
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BSS
Data Assurance
User Group
Book Training
Projects
 Overview
 Monitoring
Summary
Projects
A whole series of projects are currently either in planning or
implementation stage.
These include Enquiries, Conferments, Data Quality improvements etc.
The ‘Projects Summary’ table above gives you status information and the
references to the relevant document libraries
Business Support Services
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Business Support Services Group
Information Hub/Knowledge Centre/ Overview
The Knowledge Centre is a key project that pulls together resources from a
wide range of locations into a single coherent repository of knowledge about
key administrative activities.
The ambition is for all the critical administrative activities that support the
work of academic and admin staff, the services that our students and other
customers receive will be documented here.
The BSS team are responsible for collating and maintaining this system and
work in conjunction with teams across SAS to achieve this.
If you need help or guidance please contact the team. Documentation arising
out the new projects, procedures, changes to these, etc should be logged with
the team/projects office.
The system is subject to constant revision and improvements and the SAS User
Group has a key part in this.
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Business Support Services
Student Journey
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to
MMU
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Administration
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pointer
to find
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domain
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Data Journey
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Id
Id
Id
Id
Name
Name
Name
Name
Name
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Address
Address
Address
Course
Course
Course
Course
Unit
Unit
Unit
Unit
Stage Code
Stage Code
Stage Code
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Marks
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Marks
Progression
Progression
Student
HESA
Reports
Reports
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Enrolment Resources
Show
me the
data
model
Tell me
about
the
systems
Who are the
key contacts?
What
training
materials are
available?
Click on the relevant
pointer
to find
resources about this
domain
Overview of
Enrolments
What
manuals are
available?
End – Go Back to Home Page
• Slide 1
The Knowledge Centre Project
• An approach and methodology
• Able to innovate and/or promote innovation
• Implement change by bringing together
expertise from across SAS and beyond
• Introduce more rigour to documentation
management, business analysis, project
management, data processing
Home
Map – Applicant to Enrolment
• Link to process map1, Guides incl Handbook,
Training, contacts/organisation, learning zone
(+blogs?)
•
http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Project%20Resources/BSSG%20Projects%20Monito
ring.doc
Maps
•
•
•
•
Applicant to enrolment (link)
MMUI
Progression
Course from idea to Public
Maps
•
•
•
•
Applicant to enrolment (link)
MMUI
Progression
Course from idea to Public
http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Business%20Process%20Improvement.pdf
http://www.itframeworks.org/wiki/Knowledge_Manager
http://www.itilnews.com/Knowledge_Management_The_ITIL_Quality_Management_Aspect.html
http://www.equella.com/home.php
http://www.microsoft.com/surface/en/us/whatissurface.aspx
Uniview – report on say enrolments or SRS (Access for now)