The Communication
Process
~An interpersonal process of
sending and receiving symbols with
messages attached to them
Model of Communication
Miscommunication?
 http://www.youtube.com/watch?v=Be6tun
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Key Elements of
Communication Process
 Sender: Responsible for encoding an intended
message into meaningful symbols, both verbal
and non-verbal
 Communication Channel: Path of
communication; written, spoken, non-verbal
 Receiver: Decodes perceived meaning
 Meaning: Interpret message
 Feedback: reverses the process & conveys
response back to sender
Types of Noise
Barriers to communication exist at every stage.
They are considered NOISE (or interference),
and can sometimes lead to miscommunication
Barriers to Communication
(=NOISE)
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Semantic problems
Absence of feedback
Improper channels
Physical distractions
Cultural differences
Other Barriers to
Communication:
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Inappropriate language
Improper timing
Poor communication skills
High Tech problems
Low motivation and interest
Defensive communication
Preconceived ideas
Barriers Continued…
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Insufficient non-verbal behaviour
Communication overload
Inappropriate source
Lack of empathy
Communication Comic
Cultural
Misunderstandings….
 http://www.youtube.com/watch?v=fNSaxq
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