Getting it right, meaningfully Two Initiatives from The Skills
Organisation
Improving the quality
of on-the-job training
The Skills Organisation and Vodafone
Lloyd Olivecrona & Anton Pienaar
November 2012
Training Workplace Evaluation Framework
Lloyd Olivecrona
November 2012
Equipping Kiwis for workplace success
Presentation Contents
 The model
 The results
 Conclusions
But first – a few quotes
“ We don’t have much money, so we are
going to have to think!”
- Ernest Rutherford
“ We need different thinking from that
which created the current problems!”
- Albert Einstein
“ Things should be made as simple as
possible, but no simpler!”
- Albert Einstein
Presentation Contents
 The model
 The results
 Conclusions
The Model - Workplace Evaluation Framework
1) A criteria based framework to evaluate Workplace
Training Systems at an employer
2) Built on good practice training principles
3) Uses a simple three step rating scale
4) Based on objective evidence
5) Feedback to the workplace provides opportunities for
development
6) National consistency in evaluation findings
7) Uses conversational auditing style
8) Programme is based on incentives, not punishments
Evaluation Framework Assumptions
1) It’s the workplace training system that is being
evaluated. Not the training content, and not the
trainee.
2) The evaluation framework relies on trained and
suitably experienced auditors
3) Auditors follow good practice in systems auditing
4) Conversational approach is most effective
5) Auditors judgements are calibrated through peer
group referencing
The Model - Workplace Evaluation Framework Criteria
1) Training and assessment planning
2) Learning methods and support
3) Assessment systems and methods
4) Resources management
5) Evaluation review and improvement
6) Reporting and trainee progress
7) Completion history
8) Contract requirements
Rating scale for individual criteria components
Rating
Description
1
Unsatisfactory process or material, or
non-existent activity
2
Evidence of process, or activity, but either
not fully functional, or not fully implemented
3
Well developed and well implemented
process or activity
Presentation Contents
 The model
 The results
 Conclusions
Certificate - Gold
ABC Ltd.
As a Gold Status Training Workplace
evaluated by The Skills Organisation
completed on the 32nd day of Octember 2012
GA RR Y FIS S EN D EN
C H IEF EXEC U TIVE
VIJ EN S U B R A M ON EY
N A TIO N A L EVA L U A TIO N M A N A GER
Results - Completed evaluations to date 2012
Results
Workplaces
evaluated
Bronze
Silver
Gold
Contact centre
3
0
1
2
Electro Technology
1
0
1
0
Security
3
0
1
2
Totals
all sectors
7
0
3
4
Industry sector
Presentation Contents
 The model
 The results
 Conclusions
Conclusions – so far
1) Programme very well received by participants.
2) Process, and feedback to the client is highly valued.
3) Incentive based framework will cause employers to
become more involved
4) Effective framework will promote better trainee
management in the workplace
5) Programme represents a market edge for the
employer
6) Higher completion rates are good for all
stakeholders
Questions?
Lloyd Olivecrona
lloydo@skills.org.nz
0508 SKILLS
Equipping Kiwis for workplace success.
Introducing
Anton Pienaar
Vodafone
Equipping Kiwis for workplace success.
Proudly global
with local roots
Message for
agency: Need an
image to convey this
message
The pace of change is accelerating
“always on”, anywhere, anytime
Ultrafast broadband
44% 73%
adoption
(16 years old+)
don’t leave home
without it
Smart devices
Rural
broadband
Source: Google Our Mobile Planet: New Zealand, Understanding the Mobile Consumer, May 2012
Cloud
computing
Sensors
Everywhere…
in Everything
Everything that can
be connected…
will be connected…
and most will be
connected
wirelessly
Between the dawn of
civilisation and 2003, we
created 5 Exabytes of data.
Now we generate that
amount every two days.
Our vision is to be the
leader in communications
and the most admired
company in NZ
Insert Confidentiality level |
Together - increased scale and capability
• 11th largest NZ company *
• $2.4 bn revenue
• 3,200 employees
• 450 retail points of presence (92 branded stores)
• Leader in corporate philanthropy
* Based on Deloitte/Management Magazine Top 200 Companies assessment criteria
Global communications leader
• Over 400 million customers in over 70 countries
• Leading provider of fixed services in Europe
(11 countries)
• Global leader in innovation - £304 million annual
investment in R&D
• Vodafone Global Enterprise serves
1,400 multi-national corporates
• 2012 world’s most valuable telecoms brand –
9th most valuable brand overall*
Source: *Brandfinance 500 survey 2012
TelstraClear - Best of broadband
• Voted ISP of the year 4 years out of 5
• TV at fibre speeds
• Fibre network from Whangarei to Invercargill
• End to end enterprise solutions
• Leading wholesale provider
• Delivering to some of NZ’s largest organisations
Source: ESET NetGuide Web Awards 2012
Together – Vodafone NZ and Skills
• Technology Apprenticeship Scheme
• Registered Training Workplace Agreements
• Training program mapping and alignment
• Contact Centre; First Line Management; Health and Safety
• Quality Assurance
• Community support and involvement
A winning combination and partnership
Thank you.
The Skills Organisation and Vodafone
Lloyd Olivecrona & Anton Pienaar
November 2012