A New Approach for You to
Create Broader, Long-term
Customer Engagements
OCD Internal and Education and Training Purposes Only
CL12092
What are the Details?
A New Solution to Transform Performance
•
Comprehensive
– Process improvement expertise (Using ValuMetrix® Services proprietary
Lean consulting model)
– Advanced technology (Ortho Clinical Diagnostics equipment and
technology)
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•
Tailored to your priorities
•
Guaranteed outcomes
OCD Internal and Education and Training Purposes Only
Guaranteed outcomes…
Low Risk. High
Return
OUR
GUARANTEE:
You only pay
for
performance
goals
achieved.
4
•
A base fee for assessment and Lean team training
•
Balance of fee is paid when each agreed
performance milestone has been attained
•
Your investment – the total cost of ownership
(equipment and consulting services) - represents
a small proportion of the overall return.
OCD Internal and Education and Training Purposes Only
An Integrated Approach
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OCD Internal and Education and Training Purposes Only
Tailored To Meet Your Goals
Possible outcomes may include:
• Shorter and more consistent
turnaround times

Controlled costs

Performance-based
management

Capacity for growth

New revenue generation
• Optimized use of space
• Reduced error potential
• Improved productivity and
reduced labor requirements
6
OCD Internal and Education and Training Purposes Only
LX Solutions
What
•A Solutions (Products + Services) program that focuses on
Outcomes
•ValuMetrix consulting agreement in addition to the product contract
Potential Outcomes
•Overall Turnaround Time reduction
•Space Optimization
•Total Operating Cost reduction
•Expansion through increased capacity
How
•50% of the consulting fee is considered a base and covers the
knowledge and value transfer aspect of the consulting engagement
•A Portion (up to 50%) of the consulting fees can be tied to
performance based milestones
•Customer pays milestone fees when target metrics are achieved
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OCD Internal and Education and Training Purposes Only
What’s Possible – Typical Benefits*
• Process Cycle Times - 30-60% reduction
• Floor space requirements - 20-40% reduction
• Department capacity - 20-30% improvement
• Productivity - 20-50% improvement
• Inventory & inventory management time- 10-30% reduction
• Increased quality through reduction in defects
• Significant financial savings – 36 month ROI typically 250%+
• Organized workplace / manageable workload
• Improved patient and employee satisfaction
* Data on file: ValuMetrix® Services case studies
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OCD Internal and Education and Training Purposes Only
Qualify
• CSM clearly understands customer issues and goals (at all buyer
levels)
• Positioning of LX Solutions to all buyers (Must include Economic
Buyer)
Quantify
• Client Data collection
• Assessment to determine Current State Metrics
• Present Assessment to all Buyers (Must include Economic Buyer)
Close
• Agree on Future State Metrics/Outcomes
• Build Consulting addendum into the solutions contract
•
•
•
Implement •
9
Project plan completed
Client prepares implementation team
Project start
Consulting Revenue recognition upon milestone achievement
OCD Internal and Education and Training Purposes Only
Responsibilities
Laboratory Responsibilities
• Fully committed Lean Team
• Laboratory executive sponsor
• Commit to Process and Cultural changes
Customer Senior Leadership Responsibilities
•
•
•
•
Form an Executive Steering Committee
Commit to potential structural/layout changes
Ensure resource time commitment
Drive accountability and cultural change
OCD/ValuMetrix Responsibilities
• Lead implementation
• Transfer knowledge on Process Change
• Monitor progress and document milestones
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OCD Internal and Education and Training Purposes Only