How will we equip our operational
staff to deliver effective,
knowledgeable and timely support
to young jobseekers?
Bill Davies, JCA
bill.davies@jcaglobal.com
www.jcaglobal.com
© 2013 (Occupational Psychologists) Limited
8th May 2013
Who are JCA?
• One of the UKs leading business and employability psychology
consultancies
• Over 17 years experience delivering sustainable people
assessment and development solutions, working across
Europe the Middle East and the globe
• Innovative training and careers psychology services,
underpinned by leading edge products and cutting edge
technology
© 2013 (Occupational Psychologists) Limited
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The KASH model
K
Knowledge
A
Attitude
S
Skill
H
Habits
© 2013 (Occupational Psychologists) Limited
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The 3 Keys
Attitude
Skill
Tools
© 2013 (Occupational Psychologists) Limited
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Attitude
© 2013 (Occupational Psychologists) Limited
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EI: Sustainable impact
Rated Average or Higher across EI scales
90%
85%
86%
84%
82%
81%
80%
75%
68%
70%
67%
64%
65%
65%
58%
60%
55%
50%
45%
45%
43%
42%
40%
Self Regard
Regard for
Others
Emotional
Resilience
Pre Mie
Personal
Power
Goal
Directedness
Flexibility
3 Months later
Based on feedback from 150 Mangers who attended Mie Workshops
© 2013 (Occupational Psychologists) Limited
Skill
• Highly developed communication skills
(verbal & non verbal)
• A coaching approach
• Empathy
• Understanding the labour market
• Well connected / good networks
© 2013 (Occupational Psychologists) Limited
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Tools
© 2013 (Occupational Psychologists) Limited
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Summary
• The 3 keys to providing effective, knowledgeable and timely support
to young jobseekers are attitude, skill and tools
• All three can be developed
• Identifying red and green behaviours helps to develop the correct
attitude. Emotional Intelligence development is key
• The correct attitude helps to develop a strong skill base
• Effective, efficient tools can add impact and value
© 2013 (Occupational Psychologists) Limited
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