Focus Group & Survey
Action Plan
APNIC Member Meeting, 19 September 2014
Survey + Focus Group Themes
Value / Fees
Services
Training
Transparency
Communications
Community
Engagement
2
Member Value / Fees
You said…
Action
Review fees
EC conducting a fee
review
Payment cycles can be
difficult to meet
Analysis of billing cycle
impacts & payment options
3
Transparency
You said…
More visibility on
strategy & planning
Action
• Improved, detailed activitybased plan
• Publish strategy document
More visibility on costs &
resources
New feedback
mechanisms welcome
Greater understanding
of EC
4
Example Activity Plan
Project Name / Background
Project details & deliverables
Benefits to Community
Resourcing
Activity
FTEs
Budget
Capital Exp
Example
4.0
$100,000
$10,000
5
Transparency
You said…
Action
More visibility on
strategy & planning
• Improved, detailed activitybased plan
• Publish strategy document
More visibility on costs &
resources
Financial reporting
based on new plan
New feedback
mechanisms welcome
Greater understanding
of EC
•
•
•
Meet the EC events
EC direct submission system
Instant feedback project
EC to consider survey report
for any further actions
6
Member Services
You said…
Action
What’s the future
services plan?
Services development
roadmap to be published
Need better information
on Transfers
Review of available
Transfer information
Improve Whois usability
Keep improving
MyAPNIC
• Improved Whois template
• Roadmap includes RDAP for
better data access
MyAPNIC development
in Services roadmap
7
Training
You said…
Action
Assess language
requirements and delivery
options
Training in languages
other than English
Greater availability of
Training
Examine Training fees
•
•
Assess member needs
Review online options +
training locations in 2015 plan
Review of training funding
model and resources in 2015
8
Communications
You said…
Action
Clear, simple
communication
• New Blog
• Website development plan
• Clear comms policy
English OK, but consider
translations
Review translation
options
Increase IPv6 promotion
& engagement
•
•
Dedicated IPv6 initiatives in
2015 plan
Assess resourcing / potential
partnerships
Community Engagement
You said…
Clarity on roles, activity
and resources
Focus on IPv6 education
and security/stability
Action
• Event reporting
• Resourcing in activity plan
•
•
•
Updated IPv6 materials
Labs research focusing on IPv6
& DNSSEC
Assess IPv6 training availability
Supporting NOGs at
required level
• Define clearer ownership of
NOG relationships
• Delivery of more relevant
technical material to NOGs
Transparent LEA
engagement
• Reporting of all LEA
engagements and requests
10
Next Steps
• These proposed initiatives are just the beginning
– Your survey feedback will guide the development of the proposed
2015 & 2016 Secretariat Activity Plans which go to the APNIC EC for
approval
• The initial actions identified in this presentation, plus others
developed in the 2015 plan will be added to a web page to
allow the community to track progress against deliverables
• The Activity Plan and actions tracker will be published in
January 2015
11
Q&A
12
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