OAISYS Public Safety Solutions
Safeguarding Mission-Critical Communications
OAISYS Tracer for Public Safety
Features
• Creates digital media documents
from agent interactions
• Advanced capabilities for quality
assurance, real-time coaching and
personnel development
• Integrated automatic live call
monitoring with pause, rewind, fast
forward and instant messaging
• Desktop video recording to audit PC
use during calls
• Agent evaluations and quality
reporting for proactively developing
personnel and monitoring callhandling skills
www.oaisys.com
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Portable Voice Document Technology
• Audio and all available contextual
data is captured—communications
network, PBX and user-added
information
• Data encapsulated into a single,
searchable media file, the OAISYS
Portable Voice Document (PVD)
• Each PVD is centrally stored,
managed and delivered via highly
secure encrypted media file
streaming
• Call takers, agents and dispatchers
can quickly locate a call using a
wide range of search criteria
www.oaisys.com
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Annotations and Call Tagging
• Text-based
annotations provide
additional incident
context
• Quickly attach an
incident note, such as
“high speed pursuit,”
with the click of a
button
www.oaisys.com
4
Caller Location Mapping
• Map a location with the
click of a button
• Shows caller location
based on physical address
or longitude/latitude
coordinates
• Reduce response times,
increase responder safety
and efficiency, enhance
dispatcher productivity
www.oaisys.com
5
Caller Location Mapping
• Select desired calls
and each location is
marked within the
map
www.oaisys.com
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Live Desktop Video Monitoring
• Authorized users
can view live
desktop activity of
an agent
• Synchronized with
live audio
monitoring, obtain
a complete view of
any interaction
www.oaisys.com
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Media Management Features
• Call Slicing
– Split segment of a single
recording into a separate
file
– Single, lengthy radio
channel recording can be
segmented by incident
• Call Merging
– Users can merge two or
more recordings into a
single file.
• Call Redacting
– Highlight a segment of call
audio and play silence over
that portion
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Incident Reconstruction
• Play up to eight
recordings
simultaneously
• Multiple, related calls
can be bundled for
ease of playback and
information retrieval
• Each recording has
variable speed,
volume and balance
controls
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9
Speech Search
• Phonetics-based speech engine
enables search by spoken
phrase
• Supports policy compliance,
eDiscovery and process
monitoring requirements
• Mine interaction data, locate key
phrases and monitor for
regulatory infringements
• Efficiently search entire libraries
of indexed calls or fine-tune
queries to specific database
portions
www.oaisys.com
10
Authenticity Verification
• If voice recordings are to be
used as legal evidence,
authenticity must be
verifiable
• OAISYS Tracer embeds a
proprietary digital signature
into each voice document
• Users can verify authenticity
with the click of a button
through the standard user
interface
www.oaisys.com
11
Variable Data Lifecycle Management
• Customizable stage and
purge of voice documents
based on account code,
extension, caller ID, userentered data and more
• Enforce information
governance policies down
to granular level
www.oaisys.com
12
Archival Database
• Automated, targeted relocation
of calls from primary database
to archival database
• Create customizable archival
rules based on call filters
• Archival database promotes
more efficient data
administration and enhances
application performance
• Delivers a fully automated
data retention compliance
solution
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