KM 2 Provides High Performance
Call Center & Contact Management Services
Inbound/Outbound Customer Care and Support,
Collections, Tech Support, TeleSales, Social Media Support
& More…
BARBADOS
GRENADA
NEARSHORE
PRICE
ADVANTAGE
HONDURAS
ST. LUCIA
Global Management Experience
Accent Neutral English & Multi-lingual
US-based Technology and Business
Processes – MPLS, PCI, SAS 70
2
KM
Core Services
Customer Care and Support Services
Accounts Receivable Management & 1 st Party
Collections/Recovery
Sales & Telemarketing
Social Media Support
Technical Support
Back Office Processing Services
Voice, email, Chat (proactive, reactive and exit),
Social Media and Social Forum Management
The Problem with Social Media
information today…
Unstructured, social
“Big Data” is
scattered across the
web, unseen by
business
applications for
customer service,
sales, and support
KM2/Buzziant – What we do…
We enable Big Data to be
used to improve customer
operations through
(1)addition of new
interaction channels and
(2) data integration with
existing applications
KM2 – What we do…
We harvest Big Data with a Customer Experience
(Cx) SaaS application that transparently improves
existing business processes
KM2 Social Media Business Model
• Customer Experience-As-A-Service (CxaaS)
– SaaS Application Subscriptions
• Standalone Buzzient Cx app
• Connectors to CRM/ERP/HCM apps
• Managed Service Provider (MSP) Option
• Channels
– Direct to F500
– Indirect to F5000
– OEM licensing with CRM/ERP/HCM companies
Broad Industry Support
ERP
CRM & Contact Center
HCM
SaaS Example: NewSuite
Embeds into
existing applications
Integrates actionable social media
into existing workflow as new channel
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On-Premises Example: Siebel
Transparent handoff into
app workflows
Respond via social media to clients within
existing applications
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Innovation Success
Financial
Big Data
High Tech
Telecom
Life
Sciences
Travel/Leisure
• Partnerships With Major Platform Vendors:
Property of Buzzient, Inc.
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KM 2 Customer Care & Support Services
Integrated Service and Technology Solution
Strong Affinity to US Customers
Solid Work Ethic, Highly Educated Workforce
Very Low Attrition, High Employee Satisfaction
Low Labor and Overhead/Indirect Costs
Stable, Democratic Countries
Accent Neutral English, Spanish, and more…
Contact:
Joe Wester
+1.262.790.2656
joe.wester@km2solutions.com