Responding to customers
Business partners
aligned to faculty /
service and work
closely with each
leadership team
Business
partners
Customer
services
Faculty /
service
customers
Specialist teams:
- Payroll + pensions
Specialist
- Equality + diversity
HR teams
- Systems Information and
Grading
- Learning + development
- Organisational development
Self service
HR website
First point of
contact for HR
advice and
recruitment (temp
and perm) and
contract
administration
service for all our
customers
Customer services
•
•
•
•
•
•
•
Staff services
HR advice
Case management
Resourcing
Redesigned web site with search facility
HR helpline
HR email address for managers and staff
Customer
services
Self service
HR website
Business partners
• Strategy and planning
• Annual people plans – aligning HR
support with business priorities
• Change management
• Performance building
• Developing new HR solutions
Business
partners
Organisational development
Source: French and Bell (1979)
talent management  new blood schemes
employee engagement  new policy development
 manager toolkits  employment relations
4
Learning and development
•
•
•
•
•
•
•
•
Customer service programme – 150 staff
AHOD development
Programme managers development
Support for newly created teams
Specialist
HR teams
Managers conference - 20 June
On line assessment training and support
New ISIS training to reflect post OUA configurations
Microsoft / SharePoint 2010 roll out
5
Systems, Information & Grading
S
ystems
• Manager logins for eRecruitment/eRAF
• Manager access to AL Sharepoint system
• UWE logins/email accounts for UWE staff
I
nformation
Specialist
HR teams
• Staffing data for managers, for UWE planning, for statutory returns
G rading
• New posts and staff grade reviews
• HERA scheme for grades A-J, Hay scheme for senior management
6
Equality and diversity
•
•
•
•
•
Support, advice and information
Specialist
HR teams
Policy development
Single equality scheme
Supporting staff and student networks
Production / analysis of student and staff
equality data
• Monitoring and compliance
7
Payroll and pensions
• Confidential advice
• Pensions information
– Flexible / phased retirement Specialist
HR teams
– Pension estimates
– Pension enhancement options
• Severance calculations and advice