How does
anything ever
get done?
Linda Hausmanis, Head of
Professional Standards &
Education
Effective communication
Professions Week November 2014
Personality profile
Personality profile
So what about speech?
> Edward Hall, an American anthropologist,
developed theories in the mid-20th century
that human speech varies depending on
whether there is a “high” or “low” level of
assumed shared cultural context.
For example:
> US, Australia, Canada and Israel have extreme “lowcontext” speech patterns followed by the Netherlands
and Germany. In those countries people are expected to
speak clearly or they will appear dishonest, incompetent
or simply ineffective.
> Japan, Korea, India, Singapore and France are “high
context”. There is assumed to be a high level of shared
knowledge and thus less verbal clarity
> Spain, Brazil and Argentina lie halfway between. The UK
is deemed to be lower context than France but higher
context than Holland
How do they do their job?
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Doctor
Cabin Crew
Veterinary Nurse
Pharmacy Assistant
Pilot
Fund Manager
Retail Manager
Footballer
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Lorry Driver
Podiatrist
Accountant
Police Officer
Engineer
Midwife
Osteopath
Lecturer
FM is about making
buildings/businesses work …
Corporate HQ
Airport
Sports arena
Hospital
Hotel
University
FM as a career of choice
https://www.plotr.co.uk/careers/worlds/Facilitiesmanagementworld/
> Linda Hausmanis
BIFM
Head of Professional Standards &
Education
> Linda.Hausmanis@bifm.org.uk
> + 44 (0)1279 712 649
#Fmqualifications
#FMstandards
@BIFM_Linda