Personal Care and
Community Based Support
Framework Agreement
Proposal for Call Off Procedure
15th July 2011
www.devon.gov.uk/framework-agreements
Overview
• Timescale for Proposal
• What’s not included
• Urban/Rural pricing
• Call off for each lot
• Selection of Providers
• Refusal of Business
Timescales
• Proposal sent to all providers 14th July 2011
• PEN Joint Commissioning & Procurement Focus Group
meeting 15th July 2011
• All comments to be received by Wednesday 20th July
2011 – framework@devon.gov.uk
• ITT launched week ending 22nd July 2011
• ITT close date 23rd November 2011
What’s not included?
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Highly specialised services
Homelessness
Sheltered Housing/Warden Services
Buildings Based Day Opportunities
Social Inclusion and Recovery services
SWAPS or other accommodation-based provision
Meals
Community Alarms, Home Improvement Agency,
Telecare etc
• Contracts currently covering advocacy, mentoring
Urban & Rural Areas
• Urban defined as (by postcode area):
– Within a 3 mile radius of the centre of each “Devon
town” in zones 1, 2, 3, 5, 6, 7 & 8
– Within a 5 mile radius of the centre of Exeter in zone
4
– There are 29 “Devon towns” – see
www.devon.gov.uk/devontownprofiles.htm
Zone 2 – North 2
Zone 4 - Exeter
Call Off Proposal
• ‘Business as usual’:
– Standard packages up to £500
– (£300 for DPT MH)
– Personal (packages over £500) brokerage functions
• Standard Call off means approaching providers on the
framework by price only
• Competed Call off means approaching the framework
providers via a mini competition (for an individual
package or volume) and will normally involve an
evaluation of quality price split
• There is no expectation for providers to deliver in zones
for which they have not received an award of business
Lot 1 – CBS Unregulated
• In the region of 70%* of community based
support services will be called off through mini
competition, including volume services.
• It is anticipated there will be in the region of 10
providers per zone for this lot.
• The call off will apply to the zone in which an
individual lives, however in some circumstances
the authority maintains the right to call off across
all zones for example where an individual does
not have a connection to a particular location.
*indicative figure
Lot 2 – CBS Regulated
• In the region of 90%* of community based
support services will be called off through mini
competition, including volume services.
• It is anticipated there will be in the region of 10
providers per zone for this lot.
• The call off will apply to the zone in which an
individual lives, however in some circumstances
the authority maintains the right to call off across
all zones for example where an individual does
not have a connection to a particular location.
*indicative figures
Lot 3 – Personal Care
• In the region of 90%* of personal care will be
called off by price through the standard
brokerage process.
• It is anticipated there will be up to 5 providers
per zone for this lot.
• The call off will apply to the zone in which an
individual lives, however in some circumstances
the authority maintains the right to call off across
all zones for example where an individual does
not have a connection to a particular location.
Selection of Providers
• An individual is given the choice of Lead/Sole
providers within the scope of their estimated
personal budget
• Where choice is not exercised the Authority will
default to the most economically advantageous
provider (MEAP) where mini competition applies,
or the best priced provider where standard call
off applies
Refusal of Business
Standard Call Off
• Where choice is not exercised, the best priced provider
will be offered the contract – where they are unable to
supply the service the next best priced will be offered the
business and so on until all providers have been
approached in the relevant lot/zone.
• If no provider has accepted the call off the process will
revert back to the original MEAP, who will be required to
accept the call off.
• Where a service provider does not accept a call off
second time around this will be formally recorded as a
refusal of business.
Competed Call Off
• Providers on the framework will be invited to
participate in competed call offs. Where a
provider is unable to participate they must inform
the Authority of the reason
• The successful provider will be offered the
contract, but if the provider then fails to accept
this contract a refusal of business will be
formally recorded at this stage
• Where a provider consistently refuses to
participate in a competed call offs the Authority
will review its arrangements with the provider
Next Steps
Please email comments to
framework@devon.gov.uk
by 12 noon Wednesday 20th July