2014 SECTOR Baltimore
Operations Workshop
Phil Wentz ADSO-OP SB
Sector Baltimore AOR
2014 Operations Workshop
Department of Operations (Response)
2
Welcome
This seminar is designed to be a refresher of
basic Surface Operations processes and
procedures to promote safety and
efficiency for all patrols
This is an optional seminar although it may
be required at a local level, and is not a
replacement for the TCT Refresher
course which is required yearly for all
surface operations Auxiliarists
2014 Operations Workshop
Department of Operations (Response)
3
Remember
• Safety of all personnel, Auxiliary & the
public is first and foremost
• Risk Management principles are to be
applied in mission planning and execution
• Know your facility’s operational limits
• Remember to “adapt, not adopt”. Local
conditions will impact the execution of any
mission!
2014 Operations Workshop
Department of Operations (Response)
4
Currency Maintenance
• You must log 12 hours underway
– Both Crew & Coxswains
– Coxswains can log four hours as crew towards
the coxswain required twelve hours (5th S)
– PWOs must log their time on a PWC -If both
Coxswain & PWOs then 12 + 6 as PWO
• Attend a mandatory 1 hour TCT refresher
– If you complete 4/8 hr TCT then you do not
need the 1 hr that year but must be completed
by 31 December of that year.
2014 Operations Workshop
Department of Operations (Response)
5
Annual Signoff
• ALL check rides are now
on a 3 year cycle
• No annual signoffs
required
• Only 1/4/8 hr TCT and
under way hours are
required
2014 Operations Workshop
Department of Operations (Response)
6
More Updates
• NavRules re-certification is 5 years from last date
test was successfully taken (e.g. passed 15 May
2009 now due by 15 May 2014 NOT 31 December
2014 )
• In 5th S, PLB battery and NOAA registration must be
current. (we have stock of PLB batteries).
If not current you will go into Admin REYR
2014 Operations Workshop
Department of Operations (Response)
7
Liability
• Orders do not guarantee liability coverage
• Legal process bases coverage on a review
of the circumstances and facts involved
• Your actions – Must be within your qualifications and training
– May not exceed the facility capabilities
– Must not go beyond the scope of the Auxiliary
duties or else coverage may be denied by the
Coast Guard
2014 Operations Workshop
Department of Operations (Response)
8
2014 Operations Workshop
Department of Operations (Response)
9
Abandoned Vessel Program
• Program began in late 2009
• The Auxiliary reported 82 vessels
abandoned last year
• Before you leave on patrol check the
Abandoned Vessel program for listed A/V
in your patrol AOR
• When you are on Patrol keep a lookout
and input the data when you return
2014 Operations Workshop
Department of Operations (Response)
10
Abandoned Vessel Program
NORMAL PROCEDURES
• Go online and check the AOR your patrol
is in for the Abandoned Vessels that have
been previously been reported
Website: www.avp-balt.org
User Name: uscga5
Password: baltAVP5
2014 Operations Workshop
Department of Operations (Response)
11
Select
Click
submit
User name
User
Name
uscga5
uscga5
PASSWORD
Password
baltAVP5
baltAVP5
Abandoned Vessel Program
• Print the list of reported vessels in AOR
• Print several abandoned vessel forms
• During your patrol check for vessels on the
list. Note any change in vessel, take digital
pictures and use rating matrix to help
describe the vessel.
• If you can’t locate a vessel that’s on the list
write not found on the form and report it.
2014 Operations Workshop
Department of Operations (Response)
13
Maritime Domain Awareness
• You know what is ‘normal’ for the
area you patrol and what is not.
Look for the out of the ordinary.
• Observe and report, do not put
your crew or vessel at risk to
intervene. Use Cell not VHF
• Multi-Mission – Regatta Patrol,
SAR, MOM (Maritime Observation Mission)
ATON/Chart Update, Bridge
Inspections, etc.
2014 Operations Workshop
Department of Operations (Response)
14
Report :
Suspicious persons
conducting unusual
activities.
Individuals establishing
roadside stands near
marinas or other
waterfront facilities.
Unknown persons
photographing
or creating diagrams.
Unknown or suspicious
persons loitering for
extended periods of time.
Unknown or suspicious
persons renting
watercraft.
Suspicious venders
attempting to sell/deliver
goods or drop off
packages.
If you notice any suspicious activity, contact local
law enforcement immediately!
1-800-492-8477 or 911
Do not use Marine VHF Radio.
Maritime SAR Assistance Policy
• Problems have often arisen when individuals
or groups have interpreted the MSAP to fit
their own particular situation or personal
agenda.
• The key is to follow the policy as it was
intended, to seek clarification where
necessary . And to collectively ensure that
the disabled mariner gets fair, reasonable,
and constant service throughout the United
States.
NSS pg 4-3 par. 4.1.1
Maritime SAR Assistance Policy
• Auxiliarists on orders and operating an
Auxiliary operational facility must follow the
Coast Guard Maritime SAR Assistance Policy
as set forth in the U.S.C.G. Addendum to the
U.S. National SAR Supplement COMDTINST
M16130.2E Chapter 4.
• Unit Commanders must provide Auxiliarists
on orders the guidance to understand the
policy.
NSS Ch 4-
Maritime SAR Assistance Policy
• Three principles that guide assistance to
vessels not in distress are:
1.The first responder on scene normally will
provide assistance. (Come upon non-MARB)
2.If C.G. or Auxiliary facility takes vessel in tow
it will normally be to nearest safe haven
3.Once undertaken there is no requirement to
break the tow. ( described par 4.1.6.6)
NSS pg. 4-5 par 4.1.5.3
Maritime SAR Assistance Policy
“Non-Distress Case”
Maritime Assistance Request Broadcast “MARB”
• When specifically requested help, such as a
commercial firm, marina, or friend, is not
available, a request for assistance or MARB will
be broadcast.
• If a commercial provider is available and can be
on scene in a reasonable time (usually one hour
or less)….no further action by the C.G., beyond
monitoring the incident will be taken.
NSS pg.4-5 par.4.1.5.3-pg.4-8 par.4.1.6.3
Urgent Marine Information Broadcast
UMIB
• An UMIB should be issued whenever the
SMC determines that important maritime
information needs to reach the widest
possible audience.
• An UMIB can be issued because of an
uncorrelated MAYDAY on channel 16,
DSC distress calls, flare sighting, 911
calls, and overdue vessels.
• Be on lookout for the vessel in your patrol AOR
Non-Distress Use of Coast Guard
• C.G. resources will not unnecessarily interfere
with private enterprise.
• C.G. resources normally do not provide
immediate assistance in non-distress cases if
alternative assistance is available.
• C.G. resources may assist in a non-distress
situation when no higher priority mission exists
and no other capable resource is reasonably
available and able to respond before situation
deteriorates.
• NSS-Ch 4-5-par-4.1.5.4
SAFE HAVEN
• Auxiliarists should not tow the vessel beyond the
nearest safe haven when there are commercial
resources that could perform this mission.
(Assistance and/or phone)
• The SMC/Sta. OD should be sensitive to the
reluctance of some private firms and yacht clubs
to accept a disabled or damaged vessel and the
attendant potential liability.
NSS 4-10 par 4.1.6.5
Use of C.G. Auxiliary Facilities
Acceptable Auxiliary Employment
When on routine safety patrols under orders
Auxiliary operational facilities may be
deployed to minimize response time to any
request for assistance.
Auxiliary facilities may also be available for
callout when not on routine patrol, provided
that they have qualified crew on board.
NSS-Ch 4-5 – Par 4.1.5.5
Come Upon Policy
“Simultaneous Arrival”
•
To minimize conflict (non-MARB)
In cases when a OPFAC under orders arrives on
scene nearly simultaneously with a commercial
provider, the Auxiliary coxswain should report to
the SMC/OD, remain on scene until it is confirmed
the provider is capable of providing the required
assistance and safely completing the case and the
disabled vessel owner/operator accepts the
assistance; the Auxiliarist will then clear the area
and take no further part in the incident.
NSS-pg. 4-9, par. 4.1.6.3 (g)
Commercial Assistance Declined
• C.G. Auxiliary units should not assist in these
cases as long so long as the situation
remains below the DISTRESS phase.
• Should the commercial provider abandon the
case, the SMC/OD may dispatch a C.G. or
Auxiliary unit or issue an additional MARB on
a case by case basis
NSS 4-9 par 4.1.6.3 (i)
AUXILIARY SAR INCIDENT AND
MISLE CASE DATA ENTRY REPORT
“ MARINE INFORMATION FOR SAFETY AND LE”
• When you call the controlling Station have
as much information as possible filled in
on the C.G.-4612 (REV 06 JUN 10) form.
• The SMC/OD needs this information to
start the case in MISLE, which will give
them your case number.
IF YOU WERE USED FOR OVER 30
MINUTES THAT SHOULD MAKE IT A CASE.
Distress
Respond immediately If able..
Immediate response may be by either
C.G. or C.G. Auxiliary resources. The
SMC /OD might be aware that other
resources, such as private local/stateoperated vessels, or commercial providers
might be responding. That fact, however
normally should not delay or preclude a
Coast Guard response.
NSS Ch 4-7 Par 4.1.6.2
Distress First on Scene Assist
The first assisting resource on scene
capable of stabilizing and handling the
situation, whether C.G. or other resource,
should render appropriate assistance and
complete the case if the coxswain desires.
If a C.G. resource arrives on scene first in
a distress situation and renders the
situation non-distress, it may elect to
complete the case
NSS-Ch 4-7 par 4.1.6.2 notes
Provide SAR Response
• Do only what you & your facility
are capable of - Safety of Crew
comes First
• Operate at safe speed for the sea
conditions and local environment
• Observe all NO WAKE zones
Even if on an MAYDAY response
2010 Towing Workshop
Department of
29
Assistance to Auxiliary Facilities
• Coast Guard resources or Auxiliary facilities may
be used to help Auxiliary facilities in need of
assistance at any time.
• An Auxiliary Facility is defined as an Operational
Facility having a current accepted offer of use
whether under orders or not
• It is NOT just any boat owned by an Auxiliary
member.
• An OPFAC remains so designated even when
not under orders as long as the person remains
a member of the Auxiliary. Pg 4-5, 4.1.5.7
From the National SAR Manual M16130.2E Paragraph 4.1.5.8
(http://www.uscg.mil/directives/cim/16000-16999/CIM_16130_2E.pdf)
2010 TOWING
Workshop
30
“Come-Upon Policy”
When a mariner requesting assistance
rejects the first arriving commercial
assistance, Coast Guard or Coast Guard
Auxiliary units should not assist in these
cases as long as the situation remains
classified below the DISTRESS phase.
Check with Station use cell not VHF
COMDTINST M16798.3E par E.9.d
Liability
• Orders do not guarantee liability coverage
• Legal process bases coverage on a review
of the circumstances and facts involved
• Your actions – Must be within your qualifications and training
– May not exceed the facility capabilities
– Must not go beyond the scope of the Auxiliary
duties
– Or else coverage may be denied by the Coast
Guard
2010 TOWING
Workshop
32
Review of
Auxiliary Come Upon Policy
From the National SAR Manual M16130.2E Paragraph 4.1.6.4
(http://www.uscg.mil/directives/cim/16000-16999/CIM_16130_2E.pdf)
• If you discover a vessel during routine patrol that
requests assistance and that vessel has not
been in contact with the CG or commercial
– You may render assistance including tow if capable
– Notify the Station OD/SMC give identity and location
of vessel and where you will be towing them
– If vessel is in danger and you are unable to safely
tow, you may endeavor to remove persons from the
vessel until additional help can arrive on scene
2014 Operations Workshop
Department of Response
33
Review of
Auxiliary Come Upon Policy
From the National SAR Manual M16130.2E Paragraph 4.1.6.4
(http://www.uscg.mil/directives/cim/16000-16999/CIM_16130_2E.pdf)
• Notes:
– You make the call on whether you can safely assist
the vessel
– You inform the controlling CG station OD, or Sector
SMC of your intentions, not “ask for permission to
tow”
– The CG SMC will override your decision only if there
is a specific reason to do so, e.g. they need you on
another higher priority mission
2014 Operations Workshop
Department of Response
34
Come Upon Call To The C.G.
We’ve Come Upon a disabled vessel
(Description, POB, nature of distress ect.)
If no prior comms to the C.G. or
commercial assistance has been
established. We ARE going to take the
vessel in tow to the nearest safe
harbor/port for repairs. If possible make
this call to C.G. on your cell phone.
2014 Operations Workshop
Department of Operations (Response)
35
Come Upon Call to the C.G.
• Stress the word “ARE,” since you DO NOT
need CG Permission to take the COME
UPON in tow! Your contact with the CG is
to…
1.Inform them of your actions; and
2.Determine if the CG has a higher priority
case for your vessel & at the same time
reassign you to a more important task.
COMD M16798.3E, 4-22 E-9a-d & M16130.2, 4-1.6.4
2014 Operations Workshop
Department of Operations (Response)
36
Responsibility of Coxswain
• To cut down the radio traffic
on Ch 23A---When you have a come
upon or any long transmission,
report the information to the
CG Station on your cell phone.
2014 Operations Workshop
Department of Operations (Response)
37
Responsibility of Coxswain
• Auxiliary patrol signs and patrol ensign
must be taken down when the patrol is
completed unless the OPFAC will be on
patrol for consecutive days .
• A facility must not display the patrol signs
or patrol ensign when not assigned to
duty.
2014 Operations Workshop
Department of Operations (Response)
38
Responsibilities of Coxswains
• Minimum number of qualified crew
• Proper & same uniform (You and your crew)
• Proper PPE (personal protection equipment) as defined in the
Rescue and Survival Systems Manual (You and your crew)
•
•
•
•
Facility properly equipped/maintained
Crew & OPFAC capable of performing the mission
Safety of the crew is priority one, then the mission
Risk management is vital – remember your GAR
Number must be called into Controlling Station.
2014 Operations Workshop
Department of Response
39
QE Underway Session
• A pre-underway check of the facility and
personal safety equipment must be done
with the QE present before starting the
check ride.
• If the facility does not have the required
equipment on board at the time of the
check ride, the QE will cancel the check
ride.
• Use minimum crew
Ch6-13-E.5
Assistance By CG to
Auxiliary Facilities
From the National SAR Manual M16130.2E Paragraph 4.1.5.8
(http://www.uscg.mil/directives/cim/16000-16999/CIM_16130_2E.pdf)
• Coast Guard resources or Auxiliary facilities
may be used to help Auxiliary facilities in
need of assistance at any time
• An Auxiliary facility is defined as an
operational facility having a current accepted
“Offer for Use” whether under orders or not
• It is NOT just any boat owned by an Auxiliary
member
2014 Operations Workshop
Department of Response
41
Safety is Priority 1
• Remember safety of the crew, the public, and
the vessel are more important than the mission
• PLB – Key piece of safety equipment
– Have it on board and on your PFD when underway
– Check the battery expiration date
– Keep it registered with NOAA, Diraux, FSO/ SO/OP
• HAZMAT
– Remember to steer well clear of ANY HAZMAT
situation unless you have a certified HAZMAT
responder on your crew
2014 Operations Workshop
Department of Response
42
Pollution Come Upon
• If you come upon drums, tanks or barrels
floating on the water, do not try to recover
these yourself
• Call your station OOD or Sector SMC at
410-576-2525 and describe them including
position, color and any identifying marks
ask them to alert the Incident Management
Division duty Pollution Investigator
• Call the NRC at 800-424-8802 and report
2014 Operations Workshop
Department of Operations (Response)
43
Operational Guidelines
• Remember, we are prohibited from:
– Boardings for law enforcement
purposes
– Investigating complaints of negligent
operation
– Violating any navigational rules
– Creating any situation that would place
any vessel in navigational extremis
2014 Operations Workshop
Department of Response
44
Reporting OPFAC Damage
• Report all information immediately via radio or cell
to your OIA (Order Issuing Authority)
• Call or e-mail your AUXLO/OTO no later than the
next business day
• Download the claim form from the Coast Guard
website
• CG will investigate
• Do not repair the facility unless authorized to do so
• Maintain log book and each crew write a report
• Damage must be linked to identifiable patrol cause
2014 Operations Workshop
Department of Response
45
RESCUE & SURVIVAL
SYSTEMS MANUAL
COMDTINST
M10470.10F
2014 Operations Workshop
Department of Operations (Response)
46
Notes on PPE
• All PFD’s worn when on patrol must be
ONLY International Orange or high
visibility Yellow. (all matching color)
• Do NOT wear the SAR Vest with any
inflatable PFD.
• With the inflatable PFD, carry all required
survival equipment in a waist belt pouch.
(whistle, reflective tape. PML, a signal
mirror) At Least one PLB on Vessel
2014 Operations Workshop
Department of Operations (Response)
47
Notes on PPE
• Any PPE including PFD’s, float coats, antiexposure coveralls or dry suits with C.G.
Auxiliary markings can only be worn when
on official orders.
2014 Operations Workshop
Department of Operations (Response)
48
Coast Guard PPE Policy
• The Coast Guard requires its personal
including Auxiliary & passengers to wear
proper PPE at all times when underway on
its small boats including Aux OPFAC’s.
• When the water temp is below 60 deg F.
you must have on the anti-exposure suit &
SAR vest.
A float coat is a type III PFD and not an
anti-exposure suit, needs SAR vest u/w
2014 Operations Workshop
Department of Operations (Response)
49
Coast Guard PPE Policy
• When the water temp is 50 deg F or below
All boat crew must wear MSD 900 or USIA
drysuit with layer 1 and/or 2 (bunny suits)
under garments, Type III PFD & SAR vest
shall be worn.
• Remember unless you receive a waiver
from your controlling CG Station you must
wear the proper PPE as called for by the
OIA or cancel the patrol.
2014 Operations Workshop
Department of Operations (Response)
50
Cold Water Training
• Sector Baltimore requires all auxiliarists to
complete an Cold Water Workshop when
participating in underway operations if the
water temperature is 50 deg. F or less.
• This requirement is the same as that for all
Coast Guard Regular, Reserve and
Auxiliary Operational Personnel.
• The workshop consist of both classroom
and in the water training.
2014 Operations Workshop
Department of Operations (Response)
51
Cold Water PPE
• All issued drysuits, MSD 900 and USIA will
be inventoried at CG Sector Baltimore.
• Dry suits will be issued as needed and
Auxiliarists are not authorized to keep the
drysuits indefinitely.
• All issued dry suits including those issued
directly from DIRAUX, will be returned to
Sector Baltimore when the water
temperature returns to above 60 deg F.
2014 Operations Workshop
Department of Operations (Response)
52
Cold Water PPE
• When the Drysuits are returned to Sector
Baltimore ALL required maintenance will
performed as directed in the
Rescue and Survival Manual M10470.10F
• This maintenance is required annually & if
not completed yearly can make the suit
fail. Last year four returned suits were
found to have defects that made them
unsafe.
2014 Operations Workshop
Department of Operations (Response)
53
Cold Water PPE
All Sector Baltimore cold water PPE will be
Issued by the ADSO-OP SB or C.G.
AUXLO from Sector Baltimore Bldg 70.
cold water PPE will be issued to Auxiliarist
who can show they will be conducting coldweather operations. PPE will be returned
to Sector when the mission is over unless
the member is involved in ongoing winter
Ops. ( on call w/Station )
2014 Operations Workshop
Department of Operations (Response)
54
Personal Issue PPE
Rescue and Survival Systems Manual
COMDTINST M10470.10F pg 3-23 B.3.
All PPE items required by the policies
listed in this manual remain the property of
the Coast Guard
The PPE identified in this manual are
subject to inspection & maintenance to
ensure their safety and prolong life.
2014 Operations Workshop
Department of Operations (Response)
55
2014 Operations Workshop
Department of Operations (Response)
56
NOAA Weather Reporting
The NWS is primarily interested in
comparing the forecast with local
conditions. You can call and report….
I. If the issued forecast correct.
II.If you see any signs of dangerous weather
approaching you area.
III.You can also ask about any changes
call the NWS at 800-253-7091
2014 Operations Workshop
Department of Operations (Response)
57
SECTOR AUXILIARY RFO &
OPERATION EXCELLENCE
2009 Operations Workshop
Department of Operations (Response)
58
Operational Excellence and
RFO Program
• This program establishes policies and
procedures allowing Auxiliary members
currently certified in the boat crew program
to earn an “Award of Operational
Excellence”
• The award will go to a team of coxswain
and crew after that team has completed
several operational and SAR tasks.
2014 Operations Workshop
Department of Operations (Response)
59
Public Safety Vessel ID Light
• The public safety vessel ID light is optional
on OPFACs when on patrol
• It is for ID only while doing public safety
activities and conveys no special
privileges.
• You must abide by the Nav Rules and the
Aux Operational Policy COMD M16798.3E
Pg 4-25 E.12
2014 Operations Workshop
Department of Operations (Response)
60
Public Safety Vessel ID Light
OPFACs MAY USE THE ID LIGHT WHEN
1.Patrolling regattas & marine events
2.Security zones
3.When needed for brief periods for ID
as helping a vessel in distress locate the
OPFAC, during a SAR case, or warning
boats away from a hazardous situation
such as during SAR, regattas or events
2014 Operations Workshop
Department of Operations (Response)
61
Operational Risk Management
(ORM)
• Remember your risk assessment happens
BEFORE and updated DURING the
mission
• See GAR model from the “USCG
Addendum to the US National Search and
Rescue Supplement” (NSS), [COMDTINST
M16130.2D]
• Call in your GAR model number to the
CG station before and during patrol.
2014 Operations Workshop
Department of Operations (Response)
62
2014 Operations Workshop
Department of Operations (Response)
63
Responsibility of Coxswain
• All OPFAC MUST report their GAR
number to the controlling station before
starting the patrol.
• Have each member of the crew come up
with their own GAR number( Crew First)
• If your GAR number changes during the
patrol let the station know of the change.
2014 Operations Workshop
Department of Operations (Response)
64
Responsibilities for Facility
owners
• Conduct a thorough facility mechanical
inspection at least annually, better monthly
• Maintain the facility in good working order
• Notify DIRAUX of any significant changes
• Abort the mission when any situation
pertaining to the mission may adversely
affect the safety of the facility or crew
• Keep log of All maintenance, not loose leaf
2014 Operations Workshop
Department of Operations (Response)
65
Responsibilities of crew
•
•
•
•
Be in the same proper uniform
Have the right PPE for the weather
Be in good physical condition
Use good judgment & common sense when
performing duties (Repeat all commands from Coxswain,
remember your TCT training)
• May have to perform in challenging
situations
• Safety, TCT, Risk Management, ….
2014 Operations Workshop
Department of Operations (Response)
66
PROPER LOOKOUT
• Proper Lookout
Make sure the Coxswain
Assign’s lookouts
2014 Operations Workshop
Department of Operations (Response)
68
Orders
• Assignment to duty
• SO/OP can only issue orders
for that Division’s AORs
• DO NOT move any OPFAC
unless appropriate orders
have been issued
Order numbers shall suffice
as evidence of properly
executed mission assignment
2014 Operations Workshop
Department of Operations (Response)
69
Operational Parameters Communications
• External: COMMS
– VHF Radio is ALWAYS primary,
cell phone secondary
– Must have 2 way communications
at all times
– Maintain a 1 hour radio guard at a
minimum or as required by OIA
(Order Issuing Authority) or Station
– If communications are lost, orders
may be voided
2014 Operations Workshop
Department of Operations (Response)
70
Operational parameters Communications cont’d
• Internal: COMMS
– Be aware of challenges in
communicating with engine noise and
wind
– Communications may be distorted
– Verbalize the response to the coxswains
orders
– Coming up, coming down, hard turn, etc.
– Crew - repeat/acknowledge these
commands or informational messages
2014 Operations Workshop
Department of Operations (Response)
71
Additional Reminders
• Any other special requirements from your
local DIRAUX?
• Is your ‘Ready Bag’/’SAR Bag’ packed,
checked, and updated from last year?
• What’s a “Ready Bag”? - see article in the
September 2009 issue of UpTop In
Operations at:
(http://www.cgaux.org/response/_documents/uptopinoperations/2009/UpTop%2
0September%202009.pdf)
2014 Operations Workshop
Department of Response
72
READY BAG – SAMPLE
ITEMS
• Prescription medications you are taking
• Common OTC meds- aspirin/antacids, etc.
• Personal hygiene needs kit (soap, shampoo, towel, toothpaste &
tooth brush, etc.)
• Bug spray
• Sun screen
• Antiseptic hand wash/moist towels
• 2 complete uniforms (pants, shirts, belt, hat, socks, and boots)
• Power bars/granola bars/trail mix
• Source of quick sugar/candy
• Nuts/protein bars
• First aid kit
• Water - etc., etc., etc.
http://www.a0141013.uscgaux.info/Documents/Suggested%20Eme
rgency%20Bag%20Contents.pdf for full list of suggested items.
2014 Operations Workshop
Department of Response
73
Bravo Zulu!
THANK YOU for a
Great Job in
2013
Thank you for your participation in
the 2014 Operations
Workshop.
But If you did not sign in you are
not here
2014 Operations Workshop
Department of Operations (Response)
74