Corporate Presentation
www.BrookcourtSolutions.com
The New NetScout – A Great Combination
Leader in network troubleshooting and protocol analysis
Industry leader in network
and application performance
management solutions
Leader in scalable real-time analytics and monitoring
16th October 2007
Company Background
Finance
-Stable & Profitable - $280m Revenue
- Nasdaq Listed
Customers
- 13,000 worldwide
- 86% of the Global Titans 50
Sales and Services
- Sales & distribution in 30+ countries
- Global support & training
- 70 Support Staff across 5 Centres WW
People
- 750+ employees worldwide
R&D
- Decades of expertise
- 300 employees in R&D
Customer Satisfaction Awards
- Omega NorthFace Award
- Wells Fargo Continuously Innovative
16th October 2007
Customers – Service Provider
16th October 2007
Customers - Enterprise
16th October 2007
Netscout Architecture & Solutions
www.BrookcourtSolutions.com
NetScout Architecture
Primary Instrumentation Points
MPLS
WAN
nGenius
Probe
16th October 2007
NetScout’s Core Strength:
Bottom Up Data
Top Down Workflow
KPI-Flow-Packet Approach
16th October 2007
KPI-Flow-Packet Approach
Example metrics
Questions answered
KPI
Application response time, errors,
packet loss, VoIP quality
“How fast is each application running?”
“Is that response time acceptable?”
“Are there any errors for that application or network area?”
“What is the success rate?”
“Is voice quality acceptable?”
Flow
Conversations, utilization, top talkers,
volume, worst performing
“What are the worst performing links/applications/servers?”
“Who is using the application?”
“How does this new application roll out affect bandwidth?
Packet
Bounce charts, packet decodes, call
trace, etc.
“What was the conversation exchange for SAP on the WAN last
Tuesday?”
“Why does the Web experience problems only intermittently?
“How do I troubleshoot multi-tier applications?”
16th October 2007
The Ultimate Payoff – Reduced MTTR
Customer Satisfaction
Root Cause Found
Correction
Service Outage
Customer
Calls Support
Customers Impacted
Correction
Data-Driven Anomaly Detection
Performance
Problem Origin
Automated
Flow-based
Diagnosis
Prevention
Opportunity
Customers
Not
Impacted!
Reactive
Analysis
Recovery
16th October 2007
Proactive Monitoring
www.BrookcourtSolutions.com
Proactive Monitoring
KPIs for Early Detection of Service Issues
• How fast is the
service running?
• Is that response
time acceptable?
• Are there any
errors?
• What is the success
rate?
16th October 2007
Real-Time Troubleshooting
www.BrookcourtSolutions.com
Real-Time Troubleshooting
Flow-Analysis for Problem Isolation
• How are the
resources being
utilized?
• How much?
• By who?
• How does one
service affect
another service?
16th October 2007
Real-Time Troubleshooting cont.
Deep Packet Inspection for Definitive Troubleshooting
• What exactly was the
conversation exchange
for a specific service?
• How can we reconstruct
a session from the
recent past to see what
happened?
• Is there a poorly
designed service
causing the
degradation?
16th October 2007
Reporting
www.BrookcourtSolutions.com
16th October 2007
Identifies impending
congestion at key network
locations
Statistical underpinnings:
Forecasts segment, circuit and application growth,
including, days-to-threshold and projection calculations
16th October 2007
www.BrookcourtSolutions.com
Tel: +44 (0) 1737 852 251
Email: info@BrookcourtSolutions.com
16th October 2007