Let Your Non-verbal
Communication Speak for
You!
Susan Schoenfeld
Things to remember about
Non-verbal Communication
You can’t not communicate
It is rule-governed
It is motivated
It is hard to hide your feelings
“Beware of the man whose belly
doesn’t shake when he laughs”
Things to remember about
Non-verbal Communication
We must be consistent
Non-verbal communication holds
more weight than verbal
communication
There are some non-verbals we
can’t control
Blushing
Sweating
Nervousness
Other people’s opinions of us
because of physical attributes
Body types give us stereotyped
impressions
Person is dominant, confident,
adventurous, competitive…….
Person is dependent, contented,
sluggish, soft-hearted …..
Person is tense, anxious,
withdrawn…
The problem with Non-verbal
Communication
It is ambiguous
We communicate in many ways
Appearance
The way we enter a room
Handshake
Walk
Sit
Eating habits
We communicate in many ways
Eye contact
Touch
Territoriality
Distance
Tension
Space
We communicate in many ways
Color
Time
Silence
Hands
Knowing about Non-verbal
Communication is helpful
When someone is relaxed they
receive information easily
Hold a difficult meeting in your office
Gain control by sitting at the head of
the table
Person who stands behind his/her
desk has control
How to spot a liar
Tighten lips
Micro-expressions
Smile that doesn’t use eye muscles
Crooked expression
Facial expression lasts too long
Rubs nose
Face reddens
Arms folded
Thank you