• 1971, Single Store in Pikes
Place Market
– Howard Shultz steps into store for the first time in 1981. Joins a year later.
The name, inspired by Moby
Dick, evoked the romance of the high seas and the seafaring tradition of early coffee traders.

European
Coffee
House
Culture
“coffee as art”
Café Florian in Venice, Italy

Type
Industry
Public
Restaurants (Genre- Coffeehouse)
Founded Pike Place Market in Seattle, Washington (March 30, 1971)
Founder(s) Jerry Baldwin, Gordon Bowker, Zev Siegl
Headquarters Seattle, Washington, U.S.
Area served Worldwide
Key people Howard Schultz (Chairperson, President and CEO)

Revenue Increase $ 13.29 billion (2012)
Operating
Income Increase $ 1.50 billion (2012)
Net income Increase $ 1.38 billion (2012)
Total assets Increase $ 8.21 billion (2012)
Total equity Increase $ 5.10 billion (2012)
Employees 149,000 (2011)
Brands: Starbucks Coffee Company, Ethos water, Evolution Fresh, Hear Music,
Italia
La Boulange Bakery, Seattle's Best Coffee, Tazo , Teavana, Torrefazione
Starbucks Corporation 2011 Annual Report, Form 10-K, Filing Date Nov 18, 2011". secdatabase.com.

Number of locations 20,891 in 62 countries (March 22, 2013)
Newest Location: Store set to open in Bogota, Columbia in 2014
"Loxcel Starbucks Map". Starbucks. March 22, 2013.

Apple in 2006 Apple adds Starbucks
Entertainment to iTunes Store
MSNBC in June 2009 Morning Joe program
“brewed by Starbucks”
Kraft Foods in 1998 Starbucks products to be sold in Mondelez Grocery Stores
Breaking!! November 2013: Starbucks to pay $2.8 billion fine to Kraft spin-off Mondelez International for its premature unilateral termination of the agreement.
Starbucks claimed that Kraft did not sufficiently promote its products and offered Kraft $750 million to terminate the agreement. Kraft declined, but
Tamara Rutter (15 November 2013). "2 Reasons Mondelez Doesn't Need Starbucks". Daily Finance. AOL Inc. Retrieved 16 November 2013.
Jargon, Julie (November 13, 2013). "Starbucks Defeated, Fined $2.8 Billion". The Wall Street Journal. pp. B1–B2.

• 1971-1976 Only sold roasted whole bean coffee
• Green coffee beans during this time were purchased from Peet’s
• 1982 Schultz, joins Starbucks in marketing & operations
• 1983 Schultz travels to Italy- coffeehouse culture
• 1984 Convinces Starbucks to test coffeehouse concept
• 1984 Original owners became partners at Peet’s because of the increase consumption of specialty coffee
• 1985 Founds Il Giornale offering coffee and espresso beverages
• 1986 Six stores in Seattle
• 1987 Il Giornale acquires Starbucks. Schultz assumes command over
Starbucks brand.
– Begins connecting to their customers
– Enter into a 5 year non compete agreement with Peet’s
• 1988 Astounding $10 million dollars in Wow!!
revenue, or 45% increase.
• 1989 Starbucks was roasting over 2 million pounds in coffee

• 1991 First privately held company to offer a stock option program
– Opens first airport store at Seattle International Airport
• 1992 Starbucks goes public being traded on NASDAQ as SBUX
– Over 140 store fronts in the US
• 1994 Starbucks starts selling CDs in store
• 1995 Introduces Frappuccino®
• 1996 established first store out of North America in Tokyo, Japan & partnership with Pepsi
• 1997 1,142 Store locations
• 1998 $1.3 billion in revenue 1999 1200 stores and purchase of “Hear
Music” and Tazo Tea

2007
• 2000 Schultz steps down from CEO to chairman and Orin Smith steps in as CEO
• 2001 Introduction of Starbucks Card
– 4,709 Stores
• 2003 Acquires Seattle Coffee Company
– Per store annual sales was an average of $900,000 and new offerings of food, books, movies and music
• 2004 Light or “skinny” versions became available
– 8,569 Store!
– Opened alliances within airports and other facilities such as Target
• 2005 Jim Donald CEO
– Acquires Ethos Water
• 2006 Opened stores in Brazil and Egypt
– Started selling their line of licensed products in grocery stores
– 12,440
• 2007 $9.4 billion in worldwide revenue

• Starbucks now viewed as a “stuff-seller”
• First reported decline in same store sales
• 2008 Closed 100 of least profitable stores to reestablish their mission
• Schultz re-emerges as CEO, to help revitalize “the watering down of the Starbucks experience and the commoditization of the Starbucks brand”
(memo from Howard Shultz to senior
Management, February 14, 2007) http://globalassets.starbucks.com/assets/e56b2a6b08244aaab0632dc6ac25ad0d.pdf

• 2009 Starbucks focuses efforts in the community and starts gaining a “conscience” among humanitarian and conservationist efforts
• 2012 Expansions. New plan to open over 1,000 new locations and largest Starbucks opens on University of
Alabama campus
• 2013 Starbucks opens first location in Colombia & announces many more Colombian locations to arise
• Today more than 20,000 locations worldwide in 62 countries http://www.starbucks.com/about-us/our-heritage
Schultz, Howard. "How Starbucks Got Its Mojo Back." Newsweek157.12 (2011): 50-55. Academic Search Elite. Web. 2 Nov. 2013

• Brand equity ( we even calculate our seasons by
Starbucks!)
• Strong customer connect
• Expanding operating margin
• Focus on employee relationships
• Company with a conscience

• C.A.F.E. (Coffee and Farmer Equity)
– Promote high quality and socially responsible collective coffee http://globalassets.starbucks.com/

• Overdependence on the U.S. market
• Aggressive expansion
• Pressure from Wall Street
• Brand viewed as pretentious

• Entry into health and food markets
• Growing international presence
– India, Asia and other growing markets

• Growing competition
• Rising commodity costs
• Sustaining growth
• Fading impact of word-of-mouth advertising
• Legal proceedings
1. MarketLine Revenue Analysis
2. GlobalData Financial and Strategic Analysis Review
3. "Starbucks Coffee Company in the 21st Century" case study by Nancy F. Koehn, Marya
Besharov and Katherine Miller

• Starbucks declines in the 2000s, leading heavier competition with Dunkin' Donuts
(DD) and McDonald's (McD) despite Schultz's
"pain" in his company being compared with fast-food restaurants.
• Economic recession + rising prices for food commodities (which were at an all-time high in 2008) caused Starbucks to increase their prices, which pushed consumers to DD or
McD.

Starbucks behind McDonald's Premium Roast.
The magazine called Starbucks coffee "strong, but burnt and bitter enough to make your eyes water instead of open"
• Starbucks tests drive-through windows and introduces breakfast sandwiches to their menu.
• McD added espresso and flavored coffee to its menu, which it marketed as "specialty coffee," and sold for 60 cents cheaper than
Starbucks.
• Starbucks began using television commercials in November of 2007.

• McD created "UnsnobbyCoffee.com" and billboard advertisements in Seattle that said
"Four bucks [for espresso] is dumb.”
• Schultz was reinstated as CEO of Starbucks, and re-focuses on educational and artful coffee experience and customer service

http://www.youtube.com/watch?v=r2y_GwKzxck

Demi
Short
Tall
3 US fl oz (89 ml)
8 US fl oz (240 ml)
12 US fl oz (350 ml)
Grande16 US fl oz (470 ml)
Venti 20 US fl oz (590 ml),
26 US fl oz (770 mL)
Trenta 30 US fl oz (890 ml)
Smallest size. Espresso shots.
Smaller of the two original sizes
Larger of the two original sizes
Italian for "large"
Italian for "twenty”
Italian for "thirty"

Starbucks has been accused of:
1. Driving out small independent competitors
2. Intentionally operating at a loss
3. Saturating the market (clustering several locations in small geographic area)
Klein, N. (2001). No Logo New York: Flamingo, pp. 135–140
"Store Wars: Cappuccino Kings". BBC News. June 9, 2004.
Wander, Jonathan (March 2010). "Ken Zeff". Pittsburgh Magazine.

2013 Coffee Consumer Trends Reports
June 20, 2013 HIGHLIGHTS
• 83% of Americans had one coffee/espresso drink in the past year (up
5%)
• 63% of American adults consume coffee daily (same as 2012)
• 75% of American adults consume coffee weekly (up slightly)
• 76% of Hispanic-Americans drink coffee daily (up 13%)
• 12% of American Adults own single-serving coffee (up significantly from
2012)
• 81% of American adults aware of single serving coffee (up significantly from 2012)
• Consumer Ages:
• 18-24 at 41% (down 9%)
• 60+ at 76% (up 5%)

(As of January 2012)
• Customers want more options to relax in store in the evening
• Selected locations only
• Special menu 4pm-close. Includes beer, wine, appetizers
• “Less hurried atmosphere perfect for winding down.”
• Modeled after European coffeehouses that evolve with the time of day
• Live music and poetry reading

(As of September 2013)
• US only
• Goal: 60% in 1,500 new
US locations
• Aimed at sustainability
• “Store in a Box”: modular design
• Less than 1000 sq. feet
• Assembled off premises and delivered. http://news.starbucks.com/news/innovative-new-drive-thrus
This store designed to look like “shipping containers” from local port

Starbucks opened first store in Europe 11 years ago in
Switzerland
(As November 2013)
• Zurich, Switzerland
• Seats 50 People
• Specifically designed for the locale http://news.starbucks.com/news/

(As of February 2011)
• 2010, SB serves premium single serves which accounted for 2/3rds of growth coffee sales in US.
• Starbucks’ Via (instant coffee) generated $180 million.
• SB VIA permeates the hospitality industry
• 2012 SB introduces a line of single serving coffee makers called
Starbucks Verismo with coffee pods

Tweet-A-Coffee
(As of October 2013)
• Tweet a Coffee
• Allows Starbucks to collect
User info
• Less Friction in Starbucks
Sales http://www.washingtonpost.com/

• 2009, loyalty card program established
• 2013, opened to reward
Starbucks brand groceries and Teavana purchases
Works in
Conjunction with the App that lets you scan to pay and win rewards
In July 2013,
10% of store sales were made using the app.
"Mobile Payment At U.S. Starbucks Locations Crosses 10% As More Stores Get Wireless Charging"

Consistent Fortune Magazine Rankings
Reason Cited:
1. Employees of the company were offered stock rewards for working 20 hours/week
2. "There is potential for anyone to move up the ladder." http://money.cnn.com/magazines/fortune/bestcompanies/2013/snapshots/94.html?iid=bc_lp_arrow1

Our group has come to the conclusion that the Starbucks brand will thrive in future if:
1. Continued participation in the health and wellness
markets: transparency with ingredients and processes.
2. Strong presence in and advocate for humanitarian and conservationist efforts. Make themselves a brand with a
conscience worth supporting.
3. Protecting the unique identity of each Starbucks store, to avoid the “big chain” feel and to preserve the “artful and educational coffee ambiance ” at home in each locale.
4. Gain prestige via corporate culture rankings.

In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company’s comeback
In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in
American history, Starbucks again achieved profitability and sustainability without sacrificing humanity.

“The road is paved with so many companies that have lost their way through thinking that they can be all things to all people.
The strength of Starbucks brand and the success of our company is linked to focus and discipline.
We’ll continue to be a coffee company.
That’s who we are.”
-Howard Shultz, CEO