e-Check In Project
NARITA AIRPORT, JAPAN
Yoshihiro Ozawa
Planning Department
Narita International Airport Corporation
Wednesday, 14 July 2004
e-Japan Program
IT Strategy HQ Decision
The government and the private sector joined hands in
promoting a series of “e” projects launched in 2002.
These projects would showcase Japan’s excellence in
information technology throughout the country and around the
world.
One such project is our “e-Airport program” that would allow
users to experience the results of IT revolution.
e-Airport Project
Airport Net
Ultra high-speed internet service using optical fiber cable as well as wireless LAN
e-Information
Integrated real-time public transport, traffic and flight information
e-Tag
Baggage free travel by using Radio Frequency Identification baggage tags
e-Navigation
Integrated facility, service and travel information including automated translation
service into mobile terminals
e-Check-in
One stop check-in using biometric technology
e-Airport Project
Airport Net
Ultra high-speed internet service using optical fiber cable as well as wireless LAN
e-Information
Integrated real-time public transport, traffic and flight information
e-Tag
Baggage free travel by using Radio Frequency Identification baggage tag
e-Navigation
Integrated facility, service and travel information including automated translation
service into mobile terminals
e-Check-in
One stop check-in using biometric technology
ｅ-Check-in
(Integrated support via mobile phones to ease passenger flow）
Ticket Gate （Railway）
Automatic Check-In Terminal (Airline）
Automatic check-in terminals verify identification by
passport check and password confirmation, and then write
boarding pass and passport information to the IC chip in
the passenger’s mobile phone.
特　急　券
上　野　→　成田空港
1月 6日（10:00発）
スーパー特急ＭＬＴ 2号
¥3,600
1.-1.-6 MLT霞ヶ関IP
（11:30着）　C12
2号車 1番 B席 禁煙席
(2- )
Biometric data
日本国
旅　券
60153-01
CHECK-IN
ＪＡＰＡＮ
PASSPORT
Contactless IC card compatible ticket gates allow
commuters to pass through using mobile phones fitted with
IC chips.
JNS AIR LINES / BUSINESS CLASS
MLT 701 /26
Y
HONG KONG
XXXXXXXXX
ご搭乗券　BOARDING PASS
64
56A
0809
ZZ1
XXX
MLT 256
56A
ZZ1
ＭＬＴ霞ヶ関店
Limited express train tickets purchased on the Internet,
ticket information is sent to the client’s mobile phone and
displayed on screen. →No paper tickets required.
Security Gate
Boarding Gate
Tickets and passports are checked using the information
registered in the IC chip inside the mobile phone.
Biometric data
Tickets and passports are checked using the information
registered in the IC chip inside the mobile phone.
Late passengers are contacted by mobile phone.
JNS AIR LINES / BUSINESS CLASS
MLT 701 /26
Biometric data
Y
HONG KONG
XXXXXXXXX
64
56A
0809
ZZ1
XXX
ご搭乗券　BOARDING PASS
MLT 256
56A
ZZ1
ＭＬＴ霞ヶ関店
日本国
旅　券
ＪＡＰＡＮ
PASSPORT
JNS AIR LINES / BUSINESS CLASS
MLT 701 /26
Y
HONG KONG
XXXXXXXXX
64
56A
0809
ZZ1
XXX
ご搭乗券　BOARDING PASS
MLT 256
56A
ZZ1
ＭＬＴ霞ヶ関店
日本国
旅　券
ＪＡＰＡＮ
PASSPORT
Mr.○○, flight JNS256 is now
boarding at Gate 16. Please hurry.
JAL-ECKIN Trial Summary
• PSGR
• Route
:JAL FFP*
:NRT dep, ICN dep., JAL ope flt
•
•
•
•
:NRT T2, ICN
:Jan04
:Facial, Iris on IC-Card
:Interoperability Trial
only
Location
Period
Biometrics
Rmks
•User acceptance of new technology
•Operation feasibility study under security enhanced circumstances
Interoperability of two systems
“Common use IC-chip” is the “interface” between
JAL e-CheckIn system and SPEEDGATE System.
e-Check In
SPEEDGATE
e-CheckIn
Passport cover with
common IC-chip
IC chip is securely read/written using PKI technology.
PKI server is located in Narita.
Registration / Check-in (Narita)
Registering equipment
For check-in, put the IC card to the
equipment and retrieve face data.
The system automatically captures
the passenger’s face data.
Upon matching the face data, the
passenger can access to I-SCM
(International Self Checkin
Machine).
Registration center is located in
H-island Narita Airport Terminal2.
If it is passenger’s first trial, he/she
needs to be captured iris and face and
make their IC card. Face recognition
equipment
I-SCM
Security Gate (Narita)
Priority gate is provided for e-checkin
passengers.
Before security check point,
passenger has to make verification
with her/ his iris using this
equipment.
Boarding Gate (Narita)
Priority boarding (same as First and
business class) is provided to
e-checkin passengers.
Before boarding, passenger has to
make verification with her/his iris
using this equipment.
This equipment can be moved to
another boarding gate.
Registration / Check-in(Incheon)
Incheon Registration center for
Korean participants is located in
J-counter in Incheon International
Airport.
One SPEEDGATE can make both
enrollment and verification. After
verification, passenger can proceed
to priority check-in counter.
SPPEDGATE(ICN)
In Narita airport, one SPEEDGATE is
available in order to enroll Japanese
passenger before Narita departure.
SPPEDGATE(NRT)
Usage Number (Narita)
Passenger Number
2000
1600
1200
800
400
0
Pre registration
Check-in（Face)
Security（Iris）
Boarding（Iris）
Properties of participants
Number of Departures
1st
6%1%
899
5%
Age of
participants
284
2nd
3rd
25%
132
4th
65
38%
82
over
5th
0
50
100 150 200
Passenger Numbers
25%
250
0-10
10-20
20-30
30-40
40-50
50-60
60-70
- Some frequent passengers has already enjoyed this
trial over 5 times.
- Elders and Children have also been enrolled, it took
much time to explain for capturing their biometrics.
Usage number (Incheon)
USER NUMBER
500
400
Pre-registration
Check-in（Face/Iris）
300
200
100
0
Japanese customer seems to more interested in biometrics.
Biometrics Recognition
NRT e-check in system
Face recognition rate
Recognized
Failure
99.1%
0.9%
Iris recognition rate
Recognized
83.7%
Failure
16.3%
＊2
* Failure ratio is FRR(false rejection ratio) including error case caused
by timeout
*2 Iris recognition failure rate including 8% passengers who pass the
iris recognition, but not going through the correct procedure.
- Face recognition at NRT is high.
- Iris recognition at NRT is not as good as Face, because some
passenger do not see mirror by themselves and end with
timeout.
It is important to explain to passenger correctly
Biometrics Recognition
ICN SPEEDGATE system
double biometrics concept ‘Face(if failed)Iris’
Face recognition(ICN)
Iris recognition(ICN)
Recognized
70.3%
Recognized
85.8%
Failure
29.7%
Failure
14.2%
Total recognition(ICN)
Recognized
Failure
95.8%
4.2%
= Face failure x Iris failure
- Face recognition at ICN is not high by the influence of strong
sunlight. (Located near to the curbside)
- Total recognition rate is high adopting double biometrics
concept.
ANA-ECKIN Trial Summary
PSGR
Route
Location
Period
Biometrics
Rmks
:e-TKT
:NRT dep NH ope flt only
:NRT T2
:Dec03 (6months)
:Facial
:Facial data on BP
•User acceptance of new technology
•Operation feasibility study under security enhanced
circumstances
ANA’s ECKIN model
Mobile Phones/PDAs/Web
Pre-Check IN
CKIN
Facial
recognition
Passport
Fraud Check
2D bar code
Downloaded onto
Mobile-phone/WEB
PDAs etc.
H/J Security check
2D bar code
on BP
Boarding Gate
Facial Recognition
Check done by a
machine ( facial
recognition)
Participants
800
300
 TTL 714participants
 From 3Dec-31Mar
700
250
600
200
500
400
150
300
100
200
50
100
0
0
Dec
Jan
Feb
Mar
mo.
ttl
ANA’s Prototype Self Service Unit
Camera and
Lights
2DBC scanner
(Trigger for retrieve Passenger record)
Verify photo vs Pax
Fraud check
PASSPORT
Scanner
2DBC on BP
Baggage Claim tag
issuer
Combination with “hand
free travel”.
2DBC Boarding Pass
Biometrics = ultimate private information
Prevent passenger’s anxious feeling = easily understandable way to void data
Pax easily see
data destroyed.
Participants (age)
40%
35%
30%
Pax
25%
20%
15%
10%
5%
0%
0～
20～
30～
40～
50～
60～
other
Recognition Performance
 Period:03Dec-29Mar
100%
 FAR not measured
 Lighting condition affects 80%
recognition rate
 FRR is much higher than
expected at Gate area.

Not including imperfect enrollments
9.9%
60%
40%
20%
0%
90.1%
Failure
Success
Processing time
Procedure
Current
CKIN
Pre-CKIN(off-airport)
ECKIN
(○)
○
Document check
Seat selection
○
○
Passport read
Facial data capture
○
○
○
BP issue
○
○
Time
3
min.(standard)
53.6sec.
Participants likes/dislikes(1)
Q:Do you mind capturing your face?
4%
0%
27%
21%
8%
40%
1_Not at all
2
3_ave.
4
5_Yes
6 No answer
Participants likes/dislikes(2)
Q: Would you like to take part this trial again ?
8.2%
1.3%
8.2%
25.1%
23.3%
33.9%
1_abusolutely
2
3_ave.
4
5_No
6 No answer
Operator’s comments
 What is the operational question mostly
asked ?
 How to capture facial picture :46.2%
 How to scan passport : 30.8%
 Participants operates smoothly ?
 Yes smoothly:9.1%
 Mostly yes: 18.2%
 OK: 45.5%
 What is the question asked (not related to
participant’s operation)
 Passport photo vs facial data matching:66.7%
 Data Privacy security:16.7%
Participants comments
• Need a better signage
 where to go ?
 Where is the machine ?
• Need more notification among airport staff(both Airline and H/J
Security staff)
• Need more previous explanation to participants
• Distinguish advantage for participants
 Don’t understand merit and purpose
• Need collaboration with IMM
 Expedited process is expected
• Need better Man-Machine I/F
 Where to watch during capturing facial data?
 How long it will take for capturing facial data?
Conclusion
Improve user I/F
 Biometrics data capturing
Light condition adjustment
 Trial with “Shade” and research best locating position
Coordination with other
stakeholder(s)
 Keep working on additional trial for FY2004 under MoLIT and
others
Security
Thank you
www.e-airport.jp
www.narita-airport.or.jp/airport_e/