AMC and AMC+ 2.0 Functions Overview
Quick Overview over AMC and AMC+ Functions
© Aastra - 2011
Aastra Mobile Client (AMC) 2.0 Solution Overview
Aastra Mobile Client (AMC)
Aastra Mobile Client plus (AMC+)
• Mobile Extension Integration (MEX)
• Mobile Integration (SIP user)
• Direct integration of mobile phones with
call manager as extensions
• No AMC Controller needed
• Features handled directly by call manager
• Mobile number configured as an extension
in the system
• Mobile LCR
• Travel SIM
•
•
•
•
•
• Connects to call manager via AMC Controller
• Seen as SIP extension by the system
• Features handled by AMCC towards call
manager
Mobile LCR
Travel SIM
Dual mode (Mobile/Wi-Fi)
Directory search
Secure VoIP (TLS / SRTP) for Wi-Fi/3.5G
calls
AMC Controller options (AMCC)
• Software only options
• VM Ware
Mobile OS supported
• Android, BlackBerry, Symbian
• AMCC-30 (for 30 AMC+ users) – for SME
• AMCC-125 (for 125 AMC+ users)
Mobile OS supported
• iPhone, Android, BlackBerry, Symbian
ASE/MXO/PLM/0221/0/1 EN
© Aastra - 2011
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AMC Single Mode – Functions
AMC Single mode
The AMC mobile client is combined with a patented feature in the PBX called Mobile Extension,
which enables a mobile to be handled as a normal extension in the system.
Operator supported
routing
In certain markets, a service is available from the mobile operator to ”connect” groups of mobile
numbers to a specific customer PBX. In this case, all calls to and from the mobile are automatically
routed to the PBX system except for emergency numbers. This significantly reduces the call setup
time.
Calling card or client
based routing
In this case, the client routes the call via a pre-defined access number into the PBX system. Also
called “client-based routing “(unlike the operator supported routing) . Call setup time with client
based routing can be variable depending on the number of digits (1).
Exemption number
When using calling card all calls are routed through the PBX. With an Exemption Number one
number or several telephone numbers can be defined to be routed as mobile calls (not through the
PBX system).
In call services
Available services during a call, such as inquiry, toggle, conference, call back and call forward. The
number of services offered depend on what the PBX system allows for mobile connections.
Call profiles
Control how the PBX handles the call flow for a specific user via activity profiles enabled from AMC
Absence information
Control own absence or activity status via AMC
Https call-back/Mobile
LCR
To control the call route of a mobile call for saving cost e.g. International telephone calls. The
license is called ”mobile LCR” and support Https based callback in MX-ONE and / Aastra 700
platform. In this case, the data channel is used to transmit the call setup information to the PBX.
Travel SIM
With Travel SIM you can use a local SIM card e.g. when abroad. AMC then tells the PBX exchange
that the extension number shall be directed to the mobile local number.
(1) When operator supported dialing is not available, DTMF is used as the method to transmit the dialed digits during call
setup at a rate of 2 digits per second. This can take up to 15 seconds, depending on the number of dialed digits.
ASE/MXO/PLM/0221/0/1 EN
© Aastra - 2011
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AMC Single Mode – Smartphones
AMC Single mode
Symbian
BlackBerry
Android
(S60 3rd, 5th ed &
Symbian ^3 & Anna)
(RIM OS v4.x, 5, 6)
(v2.1-2.3)
iPhone
(2)
Calling card
Exemption number
(1)
In-call (mid-call) services
Call profiles
Absence information
Https call-back
Travel SIM
(1): Android does not yet offer an API to enable support of DTMF-tones from an application during a call,
therefore, mid-call services are disabled when using the Android OS version of the client.
(2): The iPhone OS is only supported with the AMC+ version of the client
ASE/MXO/PLM/0221/0/1 EN
© Aastra - 2011
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AMC+/Dual Mode – Functions
AMC+
Basic function
All functions included in AMC single mode and functions listed below. The Mobile Extension
feature in the PBX is not required in this scenario.
Mobile connect SIP
integration
The mobile phone extension is managed as a SIP extension in the PBX system. There is no
difference in functionality compared to a normal mobile extension user. AMC+ requires an
”AMC Controller” that is handling the data -signaling through the mobile network. AMC
Controllers are available in 2 sizes (max 30 / 125 AMC+ users) as well as software for
commissioning on the server for larger customers. Call setup time can be variable depending
on the type of mobile data service available and the OS used (1).
Dual mode
AMC+ can work as SIP client for VoWLAN (voice-over-WLAN) alt. over the mobile network
(3.5G) with automatic hand-over. The system decide if VoIP is possible depending on
parameters that is measuring call quality .
VoIP Security
Encryptions of VoIP call through SRTP and TLS.
Prevent eaves dropping.
Directory Search
AMC+ can search in the PBX enterprise register through LDAP, e.g. one exchange-server
The caller ID and name is presented on incoming calls (provided that the person can be found
in directory) as well as A-number presentation over the mobile data network.
Basic Mobile Presence
Through the AMC see an user presence
status. Requires a presence-server (XMPP alt SIP Simple)
Mobile IM
Instant Messaging (chat) through AMC
Requires presence/chat-server (XMPP alt SIP Simple)
(1) Best results for call setup are achieved using a 3G data channel for signaling the destination number in the call setup.
DTMF is used as a fall back method for call setup if the data channel is not available, however, this can take up to 15
seconds or more, depending on the number of dialed digits.
ASE/MXO/PLM/0221/0/1 EN
© Aastra - 2011
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AMC+ 2.0 – Smartphones
AMC+
Symbian
BlackBerry
Android
iPhone
(S60 3rd, 5th ed &
Symbian ^3 & Anna)
(RIM OS v5, 6 & 7)
(v2.0-2.3)
(IOS v4 & v5)
Calling card
Exemption number
(1)
In-call services
(1)
Call profiles
Absence Information
Https call-back
Travel SIM
(4)
Dual mode
VoIP Security
(2)
(2)
(2)
(2)
Directory Search
Basic Mobile Presence
(3)
Mobile IM
(3)
(1): In-call (mid-call) services with Android and iPhone telephones requires a 3G or Wi-Fi data connection ,as DTMF
is not supported during an active call with these OSs. However, in-call services can be activated via DTMF tones for
Symbian and BlackBerry terminals if no 3G or Wi-Fi connection is available.
(2): Use of Bluetooth headsets cannot guarantee a secure call during a VoIP/VoWLAN call
(3): AMC+ UC feature support for the Android OS version of the client is not yet supported
(4): AMC+ for iPhone only support seamless handover from Cellular network to Wi-Fi
ASE/MXO/PLM/0221/0/1 EN
© Aastra - 2011
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FMC Solution Challengers to Consider
New smart phone types/models are released every week.
• To avoid solution complexity, it is recommended to implement a mobile phone policy in the
company to standardize on a limited amount of phone models to ease management.
A smart phone is like a computer. You have to reboot them now and then to ensure
consistent behavior (The recommendation is once a day on average).
AMC+ is a powerful application and if you have all features turned on AMC+ as well as
the data connections, it can consume ~30% more battery (depending on phone type, OS
version & network).
If dual-mode is part of the solution, you must make sure the Wi-Fi network is “VoIP
ready”.
AMC+ call setup time is slightly longer than the a standard mobile call due to that the
call is setup via the call manager in the enterprise.
Mobile phone OS specific limitations:
When roaming outside their “home” network, iPhone and Android OS phone users have
to manually answer the “https call back” request during the call setup.
iPhones can only do automatic VoIP call hand over from GSM to Wi-Fi. However, Wi-Fi
to GSM hand-over is automatic. This is only a limitation with this phone OS, not others.
iPhones do not provide an API to enable AMC+ to detect roaming automatically, so this
feature has to be manually activated in the AMC+ in the “About/Status” menu when
users roam outside their “home” mobile network.
ASE/FMC/PLM/ 0002 / EN
© Aastra - 2011
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Thank you!
ASE/MXO/PLM/0221/0/1 EN
© Aastra - 2011
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